As we all know, technology plays a critical role in the business world. It offers practical methods and insights that help businesses grow and develop. One of the technological tools that help firms answer customer inquiries and improve customer engagement is bot platform software. Continue reading below for more information.
24+ Bot Platforms Software
1. IBM Watson Assistant
2. ManyChat
3. Qualified
4. Haptik
5. Yellow.Ai
6. TARS
7. Mindsay
8. Rulai
9. SnatchBot
10. Verloop.Io
11. Spectrm
12. Chatfuel
13. E-bot7
14. Amazon Lex
15. Google Cloud Dialogflow
16. ServiceNow Now Platform
17. VoiceFront
18. ChatBot
19. Azure Bot Service
20. Joonbot Chatbot Builder
21. Collect.Chat
22. BotStar
23. SLINGR for Slack
24. Odus
25. Engati Chatbot Platform
What is Bot Platforms Software?
Every day there are hundreds or thousands of customers who have inquiries. Since the population is too much for employers to answer all of them at once, experts developed bot platforms built-in software to enable effective and efficient communication. Most firms use bot platform software to answer every customer’s inquiries and leave nothing unattended. With this innovative tool, you can improve customer service ensuring customer satisfaction. Bot platforms provide advanced features and functionalities to help you eradicate unnecessary manual processes. It has machine learning capabilities to learn customers’ behavior and suggest options in line with your customer’s interest. Given that, it is undeniable that it is a necessary tool in business.
Benefits
Undeniably, bot platform software provides numerous benefits and advantages to your business. Manual processes take a lot of time and effort and have limited reach. With bot platforms, you can set messaging schedules, content, and advertisements. This type of tool assists you in paying attention to your customer, which is a critical step in establishing positive business impressions.
Features
As technology arises, numerous rising technology firms developed bot platforms to help the business industry improve customer service. Various platforms provide innovative features and functionalities to assist you in achieving customer satisfaction and loyalty. However, there is software that can leave you disappointed. That is why it is advisable to research and assess software’s capabilities before purchasing them. There are numerous ways to gain data on the software’s reliability, whether you read reviews about the pros and cons of the software or try them firsthand by its free versions and trials. Below are recommended features:
- Sentiment Analysis
- Speech Recognition
- Appointment Management
- Appointment Scheduling
- Chatbot
Top 10 Bot Platforms Software
1. IBM Watson Assistant
Watson Assistant from IBM is an AI chatbot that is more accurate, learns faster, and always improves software. It optimizes and scales accurately and finds insights. IBM has annual revenue of $73 billion and 345,900 employees.
2. Yellow.ai
Yellow.ai includes canned responses, churn management, communication management, employee recognition, geotargeting, and more valuable features. Yellow.ai has annual revenue of $93.5 million and 645 employees.
3. Spectrm
Spectrm includes audience targeting, product recommendations, lead qualification, email automation, audience targeting, and more logical features. Spectrm has annual revenue of 44.5 million and 18 employees.
4. ManyChat
ManyChat includes online marketing, lead management, reporting and analytics, workflow capability, email marketing, and more innovative features. ManyChat has annual revenue of $27.3 million and 186 employees.
5. Qualified
Qualified includes API, performance management, third-party integrations, feedback management, assessment management, and many more advanced features. Qualified has annual revenue of $9.6 million and 66 employees.
6. Mindsay
Mindsay includes chat/messaging, customizable branding, knowledge base management, multi-channel communication, support ticket management, and more advanced features. Mindsay has an annual revenue of $9.1 million and 63 employees.
7. SnatchBot
SnatchBot includes training management, multilingual support, channel management, security assistance, chatbot configuration, and innovative features. SnatchBot has annual revenue of $8.1 million and 56 employees.
8. Verloop.io
Verloop.io includes feedback management, contextual guidance, human handover, appointment scheduling, intent recognition, and more contributive features. Verloop has annual revenue of more than $5 million and more than 25 employees.
9. TARS
TARS includes customizable branding, intent recognition, website visitor tracking, pre-configured bot, live chat, and more contributive features. TARS has annual revenue of $4.2 million and 29 employees.
10. Rulai
Rulai includes machine learning, sentiment analysis, natural language processing, speech recognition, payment integration, and more helpful features. Rulai has annual revenue of $100 thousand-$5 million and 25-100 employees.
FAQs
Why is bot beneficial?
You can have hundreds, thousands, or even millions of customers, which is impossible to manage and answer even in a week. Answering inquiries is one of the greatest factors that bots are developed. Bots are automated answering or messaging machines that can answer an impressive amount of customers. That way, you can improve customer service.
Does bot help marketing?
Bots have numerous use of which you can take advantage of, aside from answering customer inquiries and providing assurance to get to them quickly. Chatbots can also send direct messages containing your products and services that might catch the customer’s interest. Chatbots are used by most organizations nowadays as it provides numerous benefits.
How does the bot assist customers?
Customers always ask about the products and services they plan to buy before actually purchasing them. It is a standard practice to make sure of the quality before paying. Since the manual workforce is no longer sufficient to respond to all inquiries, experts created bot software to attend to customers’ needs in a short amount of time.
Bots are one of the most required technological tools in every business. as we all know, communication is crucial when running a company. Customers need answers with the goods they plan to or have already bought. Bots are tools that ensure quality assurance and collect customer satisfaction. Bots possess artificial intelligence allowing them to understand what to do and act independently, reducing your work.
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