As call centers and customer service runs 24 hours a day and seven days a week, call center employers must effectively manage the work schedules of their call center employees which can be quite an intimidating task. Thankfully, call center scheduling software allows employers to effectively manage their employees’ schedules. Here are some of the best call center scheduling software available right now.


5+ Call Center Scheduling Software

1. Humanity

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Rating: 5/5

Price: $3/month

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2. TixTime

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Rating: 5/5

Price: $379/month

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3. Shiftboard

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Rating: 5/5

Price: Custom

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4. When I Work

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Rating: 4.7/5

Price: $2/month

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5. Sling

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Rating: 4.7/5

Price: Custom

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6. Deputy

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Rating: 4.7/5

Price: $2.50/month

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What Is Call Center Scheduling Software?

Call center scheduling software is a specialized employee scheduling software where call center agency employers manage and track their agents’ work schedules. This call center workforce management software provides optimized tools and features specifically for call center agencies that may not be seen in other generalized employee scheduling software.

Benefits

Call center scheduling software allows call center agencies or customer service departments to manage and keep track of their call center agency employees’ work schedules within the centralized software. Call center staffing software also ensures that the management of employees’ time schedules is effectively managed thanks to the call center scheduling tools that allow for the management of work schedules to be streamlined. The employee scheduling software also keeps track of workplace performance based on how much time they have scheduled vs. Served, which is useful when it’s time to distribute the salaries through payroll software.

Features

Call center scheduling software should provide employee scheduling software tools that are optimized for call center agencies. This schedule maker for employees should provide tools that allow employers to create work schedules and manage them. Employees may be allowed to edit their own work schedules, but this is depending on the company’s policies and the employer’s instructions. The staff scheduling software should have HR compliance software tools where the employee time tracking tools of the software comply with the employee labor laws in each country. The time manager software should be able to provide shift management software tools where employers take note of the working hours, including special days such as holidays, vacation leaves, emergency leaves as well as under time and overtime. The time manager software should also be able to allow call center employees to check in and check out of their working shifts.

  • Tools and features optimized for call center scheduling
  • Create and edit work schedules for call center agency employees
  • HR compliance tools
  • Shift management tools
  • Self-check-in and check-out for employees

Top 6 Call Center Scheduling Software

1. When I Work

When I Work allows call center agency employees to create their work schedules immediately and share them as soon as they are created. When I Work has 173 employees and earns annual revenue of $25.1 million.

2. Humanity

Humanity allows employers to create smart schedules that hugely benefit employees. Humanity has 362 employees and earns annual revenue of $52.5 million.

3. Deputy

Deputy’s staff scheduling software allows employers to create work schedules simply with no hassle or added obstacles. Deputy has 280 employees and earns annual revenue of $40.6 million.

4. Shiftboard

Shiftboard’s workforce scheduling software allows call center agencies to equip themselves to assist mission-critical industries Shiftboard has 68 employees and earns annual revenue of $9.9 million.

5. TixTime

TixTime lets call center agency employers dump call center scheduling templates for Microsoft excel for a more effective, streamlined employee scheduling that only requires a three-step process. TixTime has around 25 employees and earns annual revenue of around $5 million.

6. Sling

Sling provides free employee scheduling software that helps call center agencies to schedule their employee’s work schedules with employee shift scheduling software tools. Sling has 18 employees and earns annual revenue of $2.6 million.

FAQ

Does call center scheduling software work for remote workforces?

Yes. Some call center scheduling software can accommodate remote workforce environments since many of the tools and features can be performed manually by the call center agencies themselves. All they need is a compatible device and the appropriate equipment to perform call center duties at home or other remote working places.

What is the difference between call center scheduling software and employee scheduling software?

While both software is similar, they have different scopes and features. Employee scheduling software provides a generalized employee management solution to most companies, while call center scheduling software offers optimized tools and features for call center agencies. Agencies prefer call center scheduling software to manage their employees’ work schedules as it has solutions that are more compatible with the operations of the call center agencies than generalized employee management software.

How much does call center scheduling software cost?

Pricing for call center scheduling software usually ranges from $2 per month to 379 per month or more, with some software offering customized pricing. Pricing for call center scheduling software varies depending on the features available and the intended target company. Small companies may benefit more from low-cost call center scheduling software, while large companies may benefit more from high-cost software.

Call center agencies can now easily manage and edit their work schedules with call center scheduling providing helpful tools that make employee schedules feel like a smooth task.


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