10+ Best Call Center Scripting Software for Windows, Mac, Android 2022

10+ Best Call Center Scripting Software

The call center industry is one of the highly competitive yet essential industries we have today. Call centers house different services, from customer service to sales to marketing to customer support. With this, call centers hire agents and professionals who can perform these tasks and services efficiently and excellently. These companies go the extra mile to train and equip their agents with the right resources for their job. This is where Call Center Scripting Software comes in handy.

Check on the full article to learn more about the software, its benefits, its features, the top 10 software available in the market, and the answers to the frequently asked questions.

1. PhoneBurner

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Rating: 4.7/5

Price: $124/Month

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2. Readymode

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Rating: 4.2/5

Price: Custom

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3. Callshaper

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Rating: 4.9/5

Price: Custom

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4. CloudAgent

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Rating: 4.5/5

Price: Custom

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5. Alvaria Cloud

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Rating: 4.4/5

Price: Custom

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6. Zendesks

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Rating: 4.3/5

Price: $19/Month

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7. Gong.io

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Rating: 4.7/5

Price: Custom

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8. dialpad

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Rating: 4.4/5

Price: $15/Month

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9. VICIdial

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Rating: 4.3/5

Price: $17.49/Month

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10. CloudTalk

Details

Rating: 4.4/5

Price: $25/Month

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11. Tenfold

Details

Rating: 4/5

Price: Custom

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What is Call Center Scripting Software?

Even the greatest person in the world needs some help, in this case, even the most prepared call center agent needs a little help, especially when faced with critical and challenging situations. Call Center Scripting Software aids call center agents on what to do when to act, and how to act. This software prompts the necessary actions in every situation.

Benefits

Center Scripting Software saves time, effort, and cost. This will also spare you the hassle of engaging with problematic customers. Using this software will improve productivity and workflow. This software provides quality service and customer experience, which retains old customers, and gain new ones.

Features

Center Scripting Software is equipped with features and capabilities to maximize every use. Among the common ones are:

• Customization Tools
• Drag-and-drop
• Data Management
• Customer Relationship Management
• Analytics

There are more benefits and features present on the list of software products below.

Top 10 Software

1. PhoneBurner

PhoneBurner is a highly rated dialer software that makes more sales than any other. This software can be used for only 124 USD per month. PhoneBurner has a power dialer, workflow automation, lead management and reporting.

2. Readymode

Readymode is a smart and powerful predictive dialer for call centers. This software offers products on CRM, lead management, voicemail drop, predictive dialing, trust & compliance, and many more features.

3. Callshaper

The number 1 cloud-based software solution for sales-focused call centers is here! Callshaper offer features and solutions on dynamic scripting, lead management, real-time reporting, quality assurance, and many others.

4. CloudAgent

CloudAgent is seamless omnichannel communication. This software offers multiple login depending on your purpose, from agent login to dashboard login to admin login and report login.

5. Alvaria Cloud

An enterprise contact center solution is waiting for you here at Alvaria Cloud. This software offers an enterprise-grade workforce engagement management solution, employee experience, mobile app, real-time optimizer, voice agent, Omni agent, automated agent, compliant outreach, and fraud detection.

6. Zendesk

Zendesk is a customer service software and a sales CRM. This software is proven to offer the best customer experience possible. Zendesk is used trusted by Uber, Mailchimp, Tesco, and many others.

7. Gong.io

Unlocking reality here at Gong.io. This software offers solutions on sales, customer success, marketing, coaching, strategic initiatives, and deal execution. They are trusted by 2000+ businesses including LinkedIn, Okta,  Tech Data, and Zillow.

8. Dialpad

Talk, message, meet and support with Dialpad. This software is a cloud communication platform powered by AI. Dialpad offers products on business communications, customer engagement, platform, APP marketplace, and integrations.

9. VICIdial

VICIdial is a contact center solution offering solutions for support, hosting, software, and hardware. They are used across industries such as healthcare, education, communication, and customer service.

10. CloudTalk

CloudTalk is a call center software that you can use. This software supports your ambitions through voice features, intelligent call routing, productivity, integrations, statistics & monitoring, and utilities. They are trusted by different brands worldwide including Mercedes Benz, Yves Rocher, Booksy, and Fujitsu.

FAQs

Call Centers need not worry because a long list of Call Center Scripting Software products is readily available for use. Check on each of them to find your best match.