When you call a company’s customer service, you might have encountered an advisory telling you that the phone call is recorded for quality assurance and training. This is one of the many reasons why businesses keep a database full of call recordings as they are beneficial to their businesses to improve their customer communications. Here are some of the popular call recorder software available right now.
15+ Call Recorder Software
1. Versadial
2. Gong
3. Rev
4. ACR
5. Cube ACR
6. Blackbox
7. Justpress
8. Liveagent
9. 8*8
10. Callnote
11. Hansen
12. Phonewagon
13. Nola
14. Talkdesk
15. Dialpad
16. GoToconnect
What Is Call Recorder Software?
A call recorder software is a type of program that records phone calls in real-time and converts them into audio files that can be revisited anytime. These call recordings are digital files, meaning they are saved to digital storage such as computers, phones, or cloud-server storage.
Benefits
Businesses can benefit a lot from implementing call recorder software in their operations. It helps businesses evaluate their employee management and how they communicate to their customers in dealing with inquires, concerns, and complaints. This is to help them maintain consistent quality assurance in their customer communication policy and improve their customer service. Another benefit is that call recordings can be a basis for database builder software in building a database for phone recordings, which can be analyzed for data metrics on customer response or can be used for transcription through an artificial intelligence transcription software where text can be converted to audio for easy reading.
- Improves customer service
- Maintains consistent quality assurance
- Can be analyzed for data on customer response
- Can be used for transcription
Features
Call recording software should be able to record phone calls and convert them into audio files that can be listened to in the future. The software should also have tools for operators to control the call such as holding, ending the call, and transferring the phone call to someone else. The software should also have a detailed call history including the time of the call, its length, and the VoIP program used to facilitate the call. The software should also be able to store these call recordings and save them locally on a storage device or to cloud storage services such as Google Drive.
- Record phones in real-time and convert them into audio files
- Call tools such as hold call, transfer call, and end call
- Detailed call history
- Save phone calls and upload them to popular cloud storage services
Top 10 Call Recorder Software
1. Cube ACR
Call ACR provides the best quality phone call recordings and can recognize VoIP apps used to record a phone call, along with other smart features such as geotagging and “shake to mark”. The app was made by Cube Apps IO, a company that was founded in 2016 and earned a revenue of $90,000 in May 2021.
2. Versadial
Versadial helps businesses enhance their customer communication feedback with voice calling recording tools available for both office and remote workers. Founded in 1994, the company has 11 employees and annual revenue of $3.6 million.
3. Dialpad
Dialpad’s voice recording software is powerful thanks to its artificial intelligence software and cloud server-based service. Founded in 2011, the company has 592 employees and annual revenue of $239.9 million.
4. Callnote
Callnote does more than just recording voice calls on several popular VoIP software as it has added features such as voice-to-text feature through transcription software and its integrated audio editing software. Launched in 1993 by Kanda Software, the company has 14 employees and has generated sales of $13.90 million.
5. Hansen
Hansen provides their business clients with software that streamlines their employee management skills, including voice recording software. Founded in 1971, the company has 1,500 employees and a revenue of $299.25 million.
6. Phonewagon
Phonewagon helps marketers track how their consumer calls were handled to enhance their consumer feedback using marketing analytics data provided by the software. Founded in 2017, the company has 16 employees and earned a revenue of $1.4 million in 2019.
7. Liveagent
Liveagent promises their business clients that their tools can provide the best customer service with tools including call recording. Founded in 2006, the company has 50 employees and a revenue of $3.6 million.
8. 8*8
8*8 has a powerful, all-in-one software that helps businesses reach their full potential in customer communication with tools such as call recording. Founded in 1987, the company has 1,497 employees and earned a revenue of $296.5 million in 2018.
9. ACR
ACR provides simple tools for users to record their phones on Android phones and other features such as uploading voice call recordings to popular cloud-server storage services such as Google Drive. Made by NLL Apps, the company was founded in 2014 and has an estimated 50 employees and estimated revenue of less than $1 million.
10. Justpress
Justpress helps iPhone users record their phone calls and upload them on iCloud. Developed by Open Planet Software, the company was founded in 2007 with an estimated employee count of 10 and an estimated revenue not exceeding $1 million.
FAQs
Wouldn’t recording phone calls be considered wiretapping?
Not really as wiretapping is an illegal act of recording a conversation without permission from the parties involved. While phone recording software can be used for these malicious purposes, the software has placed disclaimers and warnings to users that if they are recording phone calls without permission, that they will face legal consequences. Phone call recordings are legal when both parties have consented to be recorded during the phone call.
Do these call recordings have to be consensual between all of the parties in the call?
Yes. Depending on the laws, any phone call that has to be recorded must be consensual between all parties involved. As such, verbal permission must be asked before the recording of the call can start. The party that doesn’t consent to the recording should have the option to leave the call or request the person recording the call to not record the phone call. It’s illegal to record a phone call conversation without the parties’ permission.
Can call recordings be converted as audio files?
Yes. Some call recorder software can render and convert the phone recordings into many audio formats such as .mp3, and .wma. It’s useful when these phone call recordings have to be edited through audio editing software or when it has to be played into an external media player.
These call recorder software can help business keep their quality communication policy consistent by re-listening to these recordings. Whether it’s hearing back to a sweet interaction between a representative and the consumer or hearing an unpleasant phone call with an angry customer, it’s important for customers to hear these recordings so they can improve their customer service.
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