Customer service remains an essential part of a business. With chatbot software, companies can utilize bots to communicate with customers effectively. Here are some of the best chatbot software available right now.

10+ Best Chatbot Software

1. Salesforce

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Rating: 5/5

Price: FREE

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2. Zendesk

zendesk

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Rating: 5/5

Price: $19/Month

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3. NotifyVisitors

notifyvisitors

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Rating: 5/5

Price: $49/Month

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4. Drift Chatbot

drift chatbot

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Rating: 4.5/5

Price: FREE

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5. HubSpot

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Rating: 4.7/5

Price: $45/month

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6. Appy Pie

appy pie

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Rating: 5/5

Price: Custom

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7. Chatbot.com

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Rating: 4.9/5

Price: $50/month

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8. Engati Platform

engati platform

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Rating: 4.6/5

Price: Custom

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9. Flow.ai

flow

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Rating: 4/5

Price: $19.00/Month

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10. Botpress

botpress

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Rating: 4.5/5

Price: $35.00/Month

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11. Flow XO

flow xo

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Rating: 5/5

Price: $19/month

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What Is Chatbot Software?

Chatbot software is an artificial intelligence software where businesses interact with customers with its chatbots. This software provides functionality that allows businesses to establish an effective communication system between the company and its customers.

Benefits

Chatbot software allows companies to establish an interactive connection between customers and the company that lets chatbots conversationally talk to their customers. The software makes use of natural language processing software to understand the customers they are talking to, making the interaction very human-like. Companies can leverage the AI chatbox software to automate recurring tasks that require little to no human intervention, allowing customer service agents to attend to other matters that require human intervention. The software also allows the company to fulfill the requests of their customers in real-time and speedily respond to them. The chatbot-making software can also be seen in various software such as help desk software whose artificial intelligence has been refined to help customers effectively. Because of this, the software can be used by sales teams and marketers to reach out to their customers effectively. As the artificial intelligence within the software continues to develop, it’s becoming more implemented in other software which strengthens the software to generate smart and accurate responses.

Features

Chatbot software should allow companies to provide an output based on the request from their customers, either in a written text or a speech recording. The chatbot software development software should also allow companies to perform automation on recurring tasks where human intervention is not needed. The chatbot builder software should also have natural language processing software and speech recognition software capabilities to fully comprehend and engage with their customers effectively that create productive results that satisfy their customers. The software should also be able to generate conversational messages to ensure their customers are talking to a mere robot.

  • Process requests from text or speech
  • Automation of recurring tasks
  • Natural language processing capabilities
  • Speech recognition capabilities
  • Conversational messages

Top 10 Chatbot Software

1. Botpress

Botpress provides drag and drop tools for companies to build their chatbots for their business operations. Botpress has around 25 employees and earns a revenue of around $5 million.

2. HubSpot

HubSpot provides marketing software that helps businesses to grow their operations in various ways including building chatbots. HubSpot has 7,177 employees and earns annual revenue of $1.4 billion.

3. Zendesk

Zendesk helps companies make their customer service operations better with their software that helps them meet their customers’ needs and increase their productivity and revenue. Zendsk has 6,678 employees and earns annual revenue of $1.3 billion.

4. Drift Chatbot

Drift Chatbot provides a chatbot software that makes use of artificial intelligence effectively with its natural language processing capabilities. Drift has 672 employees and earns annual revenue of $119.5 million.

5. Chatbot.com

Chatbot.com provides all-in-one software that helps companies make their chatbots smart with its artificial intelligence software capabilities. Chatbot.com is owned and operated by LiveChat, which the parent company has 238 employees and earns annual revenue of $38 million.

6. Appy Pie

Appy Pie provides no code development software that helps companies build their chatbots easily. Appy Pie has 160 employees and earns annual revenue of $23.2 million.

7. Engati Platform

Engati Platform helps retain its customers faster with its live chat software that is powered by low-code development software tools. Engati has 112 employees and earns annual revenue of $8.1 million.

8. NotifyVisitors

NotifyVisitors provides marketing automation software that is powered by artificial intelligence that allows them to analyze their market better. NotifyVisitors has 50 employees and earns annual revenue of $7.3 million.

9. Flow XO

Flow XO provides chatbot software that allows businesses to set up their chatbots with no coding expertise needed. Flow XO has around 25 employees and earns a revenue of around $5 million.

10. Flow.ai

Flow.ai provides companies with smart automation software that lets businesses create their automated chatbots with its digital messaging capabilities. Flow.ai has 12 employees and earns annual revenue of $1.7 million.

FAQ

What other software integrates with chatbot software?

Chatbot software often integrates with live chat software, help desk software, and contact center software as chatbots play a crucial role in how customer engagement is established on these platforms. The software also integrates with sales and marketing knowledge software as well.

Is chatbot software powered by natural language processing software or speech recognition software?

Chatbot software is powered by both natural language processing software and speech recognition software as they communicate with users through automated scripted conversations as well as artificial intelligence that allow chatbots to engage with customers in human-like conversations.

How much does chatbot software cost?

Pricing for chatbot software can range from free to $50 per month or more with some software offering custom pricing which increases its pricing as it offers more features through subscription tiers. Pricing for chatbot software varies depending on the features available and the intended users. Small companies may benefit from low-cost chatbot software while large companies may benefit from high-cost chatbot software

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