Local governments need to establish open communications with their citizens to improve their communities. With citizen request software, local governments allow citizens to provide feedback about their communities and the changes they want to see. Here are some of the best citizen request software available right now.


5+ Citizen Request Software

1. AccessE11

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Rating: 5/5

Price: Custom

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2. CityView Portal

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Rating: 5/5

Price: Custom

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3. Accela

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Rating: 3.5/5

Price: Custom

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4. Citibot

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Rating: 5/5

Price: Custom

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5. CitiNexus

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Rating: 4.5/5

Price: Custom

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6. Ctzen

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Rating: 5/5

Price: Custom

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What Is Citizen Request Software?

Citizen request software is a citizen engagement software where governments facilitate communication lines from citizens through request filing. Most commonly used by local and state governments, this government software empowers citizens to provide feedback about the state of their community especially for those who don’t know how to use social media to provide feedback on their governments.

Benefits

The citizen request software enables citizens to report on various issues that take place in their community such as civil disobedience, environmental harm, and many more. The software is also easy to use where citizens can file feedback without downloading an app, making this software a web-based friendly app and website. The software also helps the government to listen to their citizens as the goal is to have a stable, yet occasionally interesting, community. The software also uses a ticketing system where citizens can take turns based on their queue number, ensuring that every citizen is heard while maintaining the availability of staff members with their workload. The software also helps keep citizens updated on possible solutions where employees continue to communicate with the citizens after one live chat session related to work.

Features

The citizen request software should be able to provide tools for governments to create a communication feedback request line between citizens and government officials. The software should be able to configure and consolidate feedback requests based on its issues and impact on the community. The software should also be able to provide tools for companies to establish ticketing software where every citizen is heard with specific solutions provided. The software should also be integrated with mapping software such as GIS software and GPS software to help governments verify the residency of their citizen who has filed for request.

  • Establish feedback lines through request filing
  • Consolidate request feedback based on relevant issues
  • Ticketing system
  • Integration with mapping software

Top 6 Citizen Request Software

1. Ctzen

Ctzen allows citizens to be a witness of change with their public communications software that allows them to report incidents directly to government officials. Ctzen has 4 employees.

2. Accela

Accela provides local governments with their digital governance software that helps them serve their citizens in the digital age. Accela has 571 employees and earns annual revenue of $82.8 million.

3. CityView Portal

CityView Portal provides local governments with their citizen request software that is easy to use. CityView Portal has 78 employees and earns a revenue of $13 million.

4. AccessE11

AccessE11 provides citizen issue management software that helps local governments resolve citizen concerns. AccessE11 has 30 employees and earns a revenue of $5 million.

5. CitiNexus

CitiNexus provides user-friendly citizen management software that lets local governments effectively engage with their citizens. CitiNexus is owned and developed by Aeon Nexus, which the parent company has 25 employees and earns a revenue of around $5 million.

6. Citibot

Citibot allows local governments to build trust with their citizens with their instant messaging software that helps government officials directly reach out. Citibot has around 25 employees and earns a revenue of around $5 million.

FAQ

How can local government officials respond to citizens’ requests through citizen request software?

There are many ways that local government officials can respond to citizens’ requests through the citizen request software. Officials may respond directly to the citizen publicly through a press conference or press release. Officials may not be required to respond, opting to take action directly instead and reveal the results when it’s ready.

Why is it important for citizens to request software to have GPS tracking tools?

The citizen needs to request software to ask customers where they are from through GPS tracking software tools so they can assist on what they can do. However, this is up to the governments that use the software as possible government surveillance may not be a good look on the government.

How much does citizen request software cost?

Pricing for citizen request software is usually customized, with each software offering different subscription tiers that offer more features as the prices increase. Pricing for citizen request software varies depending on the features available and the intended target users. Local governments in small cities may benefit from low-cost citizen request software while local governments in big cities companies may benefit from high-cost software.

With citizen request software, it allows local governments to listen to their citizens on how to improve their communities. Local government forces need to take their citizens seriously when they file for their requests so they can have a safe community as one.


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