8+ Cloud Call Center Software
1. Voiptime Cloud
2. Five9
3. Vonage
4. Voxco
5. Evs7
6. VCC Live
7. CounterPath
8. Ringover
9. Genesys
What Is Cloud Call Center Software?
Cloud call center software is a call center software where businesses operate their call center departments that are powered by the cloud server software. The cloud call center solution software has the tools seen in most call center software such as inbound queueing, call routing, outbound calls, workflow management software, time and attendance software tools, and more, which such capabilities are done through the cloud.
Benefits
Cloud call center software allows call center agencies to operate their service through the cloud, which can be used in on-site premises environments or remote workforce settings. Through this set-up on cloud-based call center software, it gives flexibility for call center agencies to operate their call center service to customers with convenience for employees in mind. The cloud-based contact center software is also used by agencies to help companies handle prospecting for companies that allow them to get leads that might help increase their company’s growth.
The cloud-based contact center solution software also integrates with CRM software as it contains information about customers that the company can reach out to. The cloud-based call center software also overlaps with telecom companies as it expands the communication channels for call center agencies such as live chat software and VoIP call software capabilities. The cloud contact center software also includes data analytics software tools that help companies analyze pre-recorded calls with customers to see how they can improve their interaction with their customers.
Features
Cloud call center software should be able to allow contact centers to distribute calls to call center representatives through a queue system. The cloud-based contact software should also be able to generate specific numbers that are assigned to address specific concerns. The cloud-based dialer software should also be able to provide call management software tools that allow companies to monitor calls in real-time by contact center agency managers.
The hosted contact center software should also provide various communication channels possible that are powered by the cloud such as VoIP calls, live chat, chatbot software, and more. The software should also have speech analytics software tools that help companies analyze their customer interactions better through pre-recorded phone calls. The software should also provide call routing tools that allow agents to transfer calls to another employee or manager. The software should integrate with other contact center software to expand the capabilities of the call center agencies with more features and tools
- Distribute calls through the queue system
- Generate numbers based on specific concerns
- Call management tools
- Multi-communication channels
- Speech analytics tools
- Call routing tools
- Integrate with other contact center software
Top 9 Cloud Call Center Software
1. Ringover
Ringover has 26 employees and earns a revenue of $5 million.
2. Genesys
Genesys has 6,818 employees and earns annual revenue of $988.6 million.
3. Vonage
Vonage has 3,115 employees and earns annual revenue of $597 million.
4. Five9
Five9 has 1,423 employees and earns annual revenue of $206.3 million.
5. CounterPath
CounterPath has around 127 employees and earns annual revenue of $41.3 million.
6. VCC Live
VCC Live has 107 employees and earns annual revenue of $15.5 million.
7. Voxco
Voxco has 82 employees and earns annual revenue of $11.9 million.
8. Voiptime Cloud
Voiptime Cloud has 9 employees and earns annual revenue of $2.9 million.
9. Evs7
Evs7 is owned and developed by Electronic Voice Services, which the parent company has around 25 employees and earns a revenue of around $5 million.
FAQs
What other software does cloud call center software integrate well with?
Cloud call center software is often integrated with other contact center software such as contact center workforce software, auto dialer software, and speech analytics software. Using the aforementioned software in conjunction with cloud call center software helps expand the capabilities of the call center workforce.
Which industries would most likely use cloud call center software?
Industries such as health care, retail establishments, and hospitality industries would most likely use cloud call center software to help them reach out and communicate with their customers. B2B companies may also benefit from using cloud call center software.
How much does cloud call center software cost?
Pricing for cloud call center software can range from free to $75 per month or more, with some software providing custom pricing. Pricing for cloud call center software varies depending on the features available and the intended target companies. Small companies may benefit from cloud call center software while large companies may benefit from high-cost software.
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