Your communication strategies in your workplace play a crucial role in both employee experience and customer experience. That said, ensure to combat communication barriers and obstacles by equipping robust cloud communication platform software. Browse and learn about the leading software solutions in this category and secure yours from this article.
16+ Cloud Communication Platform Software
9. Vonage Communications APIs (formerly Nexmo)
16. Voxbone, now Part of Bandwidth
What Is Cloud Communication Platform Software?
Cloud communication platform software is a communication platform hosted by third-party cloud service providers. This software solution allows its users to exchange information in real-time when they connect their digital devices to the internet. With this cloud computing environment, businesses can select the subscription plans they prefer to access digital tools and functionalities they want.
When you use this software solution, aside from exchanging texts, you can also share photos, videos and access file sharing capabilities. Overall this software solution provides more agile methods to improve employee communication for better collaboration within the workforce and streamline customer communications management for seamless knowledge sharing.
With this communication technology, you can simplify the complexities of developing workforce communication strategies and employ more innovative methods for information exchange activities. Also, when you shift to this cloud computing environment, the cloud service provider will handle the maintenance and updates of the platform, allowing you to save time and cut costs.
Having more than two choices is already enough to confuse you during your decision-making process. That said, considering the overwhelming number of cloud communication platforms you can choose from in the software market, you will be in quite a challenging situation. In this circumstance, you need to do more than just study their user interface designs and the services they offer. To filter your options effectively, consider factors that matter, such as the list of digital devices they support, their compatibility with your business size, and their offerings in their subscription plans and software packages. Also, look for the following cloud communication features:
- Live chat capabilities
- Audio conferencing functionalities
- File sharing tools
- Video conferencing features
- Call recording tools
- Call routing capabilities
- Collaboration software functionalities
Top 10 Cloud Communication Platform
Twilio is a call center software with connectivity management and MMS messaging capabilities. They have 4,500 people working for them and have 1.76 billion dollars in generated revenue.
GoToConnect is a telephony software with unified communications and meeting management functionalities. Its developer, LogMeIn, has a generated revenue of 1.2 billion dollars and has 3,974 employees.
Batch communications and negative feedback management tools are examples of features in this software. They have generated a revenue of 162 million dollars and have employed 774 people.
When you use this software, you can access tools for ticket management and email management. They have employed 980 people and have a generated revenue of 142.4 million dollars.
You can streamline call recording and audio conferencing with this business phone systems solution. They have 272 people working for them and have 88.4 million dollars in generated revenue.
Plivo provides its users with features for message personalization and video conferencing. They have 197 employees in their team and have 64 million dollars in generated revenue.
With this communication hub, you can use transaction monitoring and knowledge management tools. They have 179 people working for them and have a revenue of 26 million dollars.
With this online CRM software, you can use workflow automation and outbound call center features. They have 55 employees working for them and have 8 million dollars in generated revenue.
This call center solution has functionalities for contact management and scheduled messaging. They have a generated revenue of 6 million dollars and have 29 employees in their team.
This cloud communication software has a media library and file transfer capabilities. They have 4.9 million dollars in generated revenue and have 18 people on their team.
How does cloud computing improve business communication and collaboration?
Cloud computing communication platforms allow employees to communicate and collaborate instantly, making planning phases easier and getting people more involved. Also, it provides a platform to let managers and employees connect better to foster better remote work cultures. In addition, it synchronizes data from varying digital devices allowing your workforce to access information and functionalities when switching from one device to another.
What is strategic communication in business?
Strategic communication in business refers to the practice of communicating plans, information, and data to align strategies and objectives to long-term organizational goals. It involves delivering the message to appropriate people at the right timing to achieve optimal results and avoid complications. In addition, strategic communication entails engaging your audience and calling them to action.
What are helpful tips to improve organizational communication strategies?
One of the essential tips you should incorporate in your organizational communication strategies is to leverage digital communication channels to leverage conferencing and employee communication. Also, remember to be consistent and timely in delivering essential information. Another tip is to build morale by incorporating employee recognition strategies and offering rewards for achievements.
With the innovations brought by technology, communicating with your intended audience has never been more convenient. Nowadays, modern solutions allow you to send and receive texts and media files with just a few clicks and swipes. That said, keep up with this shift and get your message across clearly, as well as receive and respond to inquiries promptly with the best cloud communication platform software at your disposal.
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