Troubleshooting an issue can be quite a challenging task sometimes. Customer service agents might be challenged to resolve an issue from a customer that deserves more elaboration than just a description alone. Thankfully, co-browsing software helps agents resolve issues better where they can temporarily see the customer’s screen. Here are some of the best co-browsing software available right now.
15+ Co-Browsing Software
1. LogMeIn Rescue
2. Surfly
3. Acquire
4. Upscope
5. Glance Networks
6. Glia
7. Verishow
8. REVE Chat
9. Pega Co-Browse
10. Talisma Chat & Cobrowse
11. Talkative
12. VBrowse
13. Freshchat
14. RichCall
15. Crisp
16. MyLiveChat
What Is Co-Browsing Software?
Co-browsing software is a customer service software where customers screen shares their computer or phone screen which customer service agents can also interact and navigate the customer’s screen in assisting the customer with troubleshooting solutions. Co-browsing means “collaborative browsing”, which explains the process that customer agents collaborate with customers in troubleshooting the issue at hand.
Benefits
The biggest benefit of using co-browsing software is that customer agents can visualize the issue better as they get to witness the issue in real-time, making it easy to assist customers with their problems. If needed, customer service agents may take control of the customer’s screen to fix the problem at hand themselves while the agents guide customers in troubleshooting the issue. With every issue fixed, customer satisfaction is increased which translated to greater revenue for the company, making it another benefit of having co-browsing software.
Features
The fundamental feature of co-browsing software is the ability to share screens in which customer service agents can temporarily take control of the customer’s screen to fix the issue. Co-browsing software has similar features with customer service software as it involves the use of live chat software in a business instant messaging interface as well as video conferencing software tools, though the latter isn’t required as long as both customers and customer service agent can communicate through messaging or voice call.
- Screen share
- Temporarily control customer’s screen
Top 10 Co-Browsing Software
1. VBrowse
VBrowse’s innovative co-browsing software empowers companies to help their customers resolve issues and assist them in navigating complex digital solutions with highly customizable tools that make it an effective open source co browsing software. has 158 employees and earns annual revenue of $22.9 million.
2. LogMeIn Rescue
LogMeIn Rescue’s employee management software allows remote customer service employees to resolve customer issues even at home. Owned and developed by LogMeIn, the company has 4,886 employees and earns annual revenue of $708.5 million
3. Glia
Gila’s digital customer service software provides the tools companies need to reach out to their customers including co-browsing software. Gila has 180 employees and earns annual revenue of $24.2 million.
4. Upscope
Upscope’s co-browsing software ensures lets customer service representatives see their customers’ screens with just a simple click in a secure manner. Upscope has 4 employees and earns annual revenue of $600,000.
5. REVE Chat
REVE Chat’s omnichannel customer communication software provides companies the tools they need to provide excellent customer service, which one of these tools includes co-browsing software. REVE Chat has 8 employees and earns annual revenue of $1.2 million.
6. Pega Co-Browse
Pega Co-Browse’s software is simple yet produces effective results with robust cyber security features. Owned and developed by Pegasystems, Pega Co-Browser has 6,014 employees and earns annual revenue of $872 million.
7. Talisma Chat & Cobrowse
Talisma Chat & Cobrowse empowers companies to reach out to their customers in real-time with customer engagement tools that include co-browsing software that emphasizes collaboration. Talisma has 642 employees and earns a revenue of $122 million.
8. Talkative
Talkative provides the best customer service software to engage with their customers with tools that include video teleconference and co-browsing. Talkative has 21 employees and earns a revenue of $4 million.
9. RichCall
RichCall wants their company clients to enhance their customer service with their software that provides various tools including co-browsing. Owned and developed by Aurus, the company has 25 employees.
10. Crisp
Crisp emphasizes human interactions in their customer service software with all-in-one tools that include co-browsing software. Crisp has 4 employees and earns annual revenue of $600,000.
FAQ
What is the difference between co-browsing software and screen sharing software?
While both share similar screen sharing capabilities, the functionalities and its limitations of the software are where their similarities end. Screen sharing software has unrestricted access to record the entire device’s screen including the activities taking place in the device, while co-browsing software does not have the same privilege. Instead, co-browsing software only allows for the customer’s screen to be shared through the company’s website via browser or phone app. This restriction allows co-browsing software to be safe software to use as customer service agents can only access and view the company’s website from the end of the customer.
Do customers need to install screen-sharing software for customer service agents to assist them?
Customers won’t need to install a program or app to give screen sharing privileges to customer service agents as the software itself is a web application, meaning that the service’s website works as an app as long as it has an internet connection.
How much does co-browsing software cost?
Pricing for co-browsing software can range from free to $249 per month, with custom pricing available for some software. Pricing can vary depending on the features available and its intended target business. Small businesses can benefit from using free or low-cost co-browsing software while big businesses can benefit from using high-cost software.
While co-browsing software may have its limits, the software is revolutionary in customer service. They can finally resolve customer’s issues by controlling their customer’s screens during the troubleshooting process. Once better security safeguards are developed in the future, co-browsing software may evolve soon where companies can fix problems taking place beyond a screen share tab.
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