In every industry in the world, quality assurance is of utmost importance. Businesses and enterprises need to ensure that all their products and services are of standard quality or beyond. Like other industries, contact centers also need to ensure quality in their daily operations. With this, different metrics, methodologies, and platforms are used for quality assurance.
Read the full article to know of a software that you can use, its benefits, its features, the top 10 software available in the market, and the answers to the frequently asked questions.
25+ Contact Center Quality Assurance Software
1. Talkdesk
2. NICE CXone
3. Stella Connect
4. Playvox
5. Genesys Cloud CX
6. MaestroQA
7. Observe.AI
8. CallMiner Eureka
9. CloudTalk
10. EvaluAgent
11. Klaus
12. Five9
13. Scorebuddy
14. Calabrio ONE
15. Genesys Multicloud CX
16. Pathlight
17. Enthu.Ai
18. Bright Pattern
19. Leaptree Optimize
20. Miuros
21. Natterbox
22. CallFinder
23. Nexidia Analytics
24. Clearview
25. Alvaria Quality
26. Fin
What is Contact Center Quality Assurance Software?
A Contact Center Quality Assurance Software is a platform that can be used for the assessment and improvement of a contact center’s daily operations. This platform allows agents and employees to improve on customer satisfaction and engagement, and will also reflect on the growth of the business and enterprise.
Benefits
Using a Contact Center Quality Assurance Software will efficiently track an agent’s productivity and will maximize the human resources. This software helps improve daily operations through assurance of the greatest quality possible. Using this will keep customers engaged and nurtured.
Features
There are many different features present in this software to maximize its use. Among the common ones are help desk functionalities, CRM software and other customer service functionalities, feedbacking tools, insights, and analytics features.
Top 10 Software
1. Talkdesk
Putting customers at the frontline and offering them a cloud center solution— Talkdesk. This software offers highly rated products like CX Cloud & Experience Clouds, Self-Service Experience, Workforce Engagement, and more.
2. NICE CXone
NICE CXone is the single platform you need! They offer omnichannel routing, analytics, workforce optimization, and automation & artificial intelligence.
3. Stella Connect
An engaged agent is attentive to the needs of the customers so be sure to engage them anywhere through Stella Connect! This perfectly rated software offers solutions to your teams in ensuring the quality of your services.
4. Playvox
Delivering world-class customer service is within reach with Playvox! This software is perfectly rated and can be used for free. Playvox gives real-time insights for the best possible results.
5. Genesys Cloud CX
An all-in-one cloud contact center solution you need— Genesys Cloud CX! They unify customers and employees across channels, and they offer solutions by industry and by org types.
6. MaestroQA
Grow customer loyalty with MaestroQA! This perfectly rated quality assurance software integrates with different platforms like Zendesk, Salesforce, and Talkdesk for more effective reach. MaestroQA offers customer service processes for your needs.
7. Observe.AI
An intelligent workforce platform for call centers— Observe. AI. This software injects artificial intelligence into their products and services to provide quality to their users. This perfectly rated platform is trusted by 2U, Root Insurance Co., Concentrix, and more leading names in the industry.
8. CallMiner Eureka
CallMiner Eureka is perfectly rated and will optimize everything from interactions, insights, and actions.
9. CloudTalk
Perfectly rated, reasonably priced at 20 USD per month, and can be used remotely? CloudTalk is the place to be! This is a cloud-based call center solution for your sales and customer service needs. CloudTalk is trusted by some of the leading names in the world like Oyo and Kantar.
10. EvaluAgent
Minimize risk and maximize the experience with EvaluAgent! This highly rated platform can be used for only 15 USD per month and will optimize everything in your call center.
FAQs
Who uses Contact Center Quality Assurance Software?
Contact Center Quality Assurance Software is used by quality analysts, managers, administrative personnel, and other professionals who check on the quality of products and services.
Is Contact Center Quality Assurance Software easy to use?
Like any other software, Contact Center Quality Assurance Software needs learning time and getting used to before comfortably maneuvering through this software, however, everything will surely be worth it.
Is Contact Center Quality Assurance Software for free?
Contact Center Quality Assurance Software is priced reasonably to accommodate various needs, some offer free trial services at a fixed time, and some have free use of their basic services.
Make sure to provide the 100% quality that your customers deserve through a Contact Center Quality Assurance Software. Be sure to check on the full list above to use the best software for you.
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