Each conversation with a client or prospect reveals valuable information about how to increase your sales. They highlight pain issues, hot subjects, common complaints, improvement ideas, significant rivals, and much more. Unfortunately, despite your best efforts, the culmination of that essential information slips away at the end of the day. Because most businesses have been recording sales conversations for years, an obvious solution has emerged to turn this old, static data into actionable sales intelligence. Let’s look into conversational intelligence and how it can help you sell more.
13+ Conversation Intelligence Software
7. Salesforce High Velocity Sales
What Is a Conversation Intelligence Software?
The ability to discern the direction and outcome of a discussion is referred to as conversation intelligence. Sales agents play a critical function in a sales organization as the company’s direct representative to potential customers. They must read and identify the prospective customer’s pain points, respond to product-related questions, deal with objections and problems, and more. If sales agents have access to call records, transcriptions, and call scoring, they can improve their conversation intelligence. This would allow agents to listen to past calls and analyze the positive and negative aspects, allowing them to qualify leads more quickly and effectively.
Conversation intelligence helps your teams work more efficiently by providing critical information on deal progression and customer retention. In addition, because this platform now includes a coaching program, sales teams will access endless coaching opportunities on demand. Some of the benefits of conversation intelligence software are:
- Integration with your CRM software
- Improve your conversion rates, and you’ll be able to win more business
- Preventing a recurrence of human behavior
Many analytic capabilities connected to phone calls between corporate representatives and potential or existing clients are included in the various products in this area. Call recording, voice transcription, and some conversational AI to make conclusions about the call are standard features. However, the specific data that corporations chose to extract differs by product. Interested purchasers should examine vendor websites and read reviews about a tool’s strengths and weaknesses to better understand each item in this category. Before you choose the software to use, be sure it has the following features:
- Can filter calls based on the keywords and phrases mentioned during the call
- Learn what factors influence whether a customer has a pleasant or negative experience.
- Gives your agents feedback based on their performance and receive action notifications.
Top 10 Conversation Intelligence Software
Gong is an AI revenue intelligence platform established in California that offers business solutions such as sales enablement and data analytics. They have a $67 million revenue and 320 employees.
Chorus. ia creates a conversational intelligence platform that assists firms in call recording, storing, and analyzing sales meetings. They make $21 million in revenue and employ 100 people.
SalesLoft is a sales platform that enables businesses to manage sales engagement and customer relationships. They generate revenue of $93 million and employ 500 people.
CallRail is a SaaS-based platform that provides healthcare organizations with call tracking, conversation intelligence, and marketing analytics solutions. They generate $61 million in revenue and employ 200 people.
Salesken is an artificial intelligence-powered conversation intelligence platform that enables businesses to manage their sales performance. They generate $10 million in revenue and employ 50 people.
ringDNA develops an artificial intelligence-powered digital sales platform that enables businesses to optimize sales efforts and accelerate revenue growth through performance analytics, data-driven insights, and task automation. They generate $14 million in revenue and employ 106 people.
7. Salesforce High Velocity Sales
Salesforce develops a cloud-based platform that provides sales and marketing professionals with customer relationship management solutions. They generate $21.3 billion in revenue and employ 35,000 people.
ExecVision creates and maintains a conversation intelligence platform that assists organizations in training and evaluating their salespeople. They generate $4 million in revenue and employ 27 people.
Wingman is a private equity, and venture capital firm focused on early-stage companies. They earn $199,000 per year and employ one person.
10. Dialog Tech
DialogTech is a Chicago-based artificial intelligence platform specializing in call tracking, analytics, offline marketing, and other related services for industries such as fintech and healthcare. They generate $33 million in revenue and employ 157 people.
What is Revenue Intelligence?
Revenue Intelligence is a data-centric process that collects, syncs, and maintains data across your customer-facing employees to increase revenue. This is a “game-changer” for customer-facing departments, including sales, marketing, and customer success.
What exactly is conversational analytics?
What’s the best way to start a thoughtful discussion?
- Refer to the questions you handed out.
- Make a list of essential points.
- Make use of cooperative activity.
- Make use of a brainstorming exercise.
Conversation intelligence software is the need of the hour if you’re in charge of a voice staff. Customer discussions create a lot of intelligence, regardless of whether you’re in sales, customer service, or customer support. With the speech analytics software, you can be sure you’re not missing out on crucial client information. Conversation intelligence isn’t only about listening in on calls; it’s also about learning from them and improving the next one.
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