In this digital era, you can use machines and computers to accommodate general and repetitive customers’ requests and demands. Plenty of businesses have already incorporated this tool to improve the quality of their customer services. Do not get left behind and get your conversational AI platform software today, and while you are at it, get the best one that makes you stand out.

Conversational AI Platform Software

10+ Best Conversational AI Platform Software

1. Houndify

houndify

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Rating: 4.7/5

Price: FREE

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2. Hellomybot

hellomybot

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Rating: 4.9/5

Price: Custom

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3. Acobot

acobot

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Rating: 4.9/5

Price: $9.00/Month

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4. AmplifyReach Chatbot

amplifyreach chatbot

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Rating: 4/5

Price: Custom

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5. Manthan Artificial Intelligence

manthan artificial intelligence

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Rating: 5/5

Price: Custom

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6. Chatmarshal – SalesBot

chatmarshal salesbot

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Rating: 3.7/5

Price: $50.00/Month

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7. Chatfuel

chatfuel

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Rating: 4.7/5

Price: FREE

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8. Google Cloud Dialogflow

google cloud dialogflow

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Rating: 5/5

Price: Custom

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9. Kore.ai Virtual Assistant Platform

kore

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Rating: 4.6/5

Price: $500.00/Year

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10. Ambit AI

ambit ai

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Rating: 3.8/5

Price: Custom

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11. Tail.ai

tail

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Rating: 5/5

Price: Custom

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What Is Conversational AI Platform Software?

Conversational AI platform software is the modern solution that uses computers or machines to analyze, respond, and make decisions by mimicking human conversation to meet customer requests. It utilizes machine learning and natural language processing, making it easier for customers or parties on the other end of the conversation to have a quality experience. Businesses often integrate this tool with their customer chat platforms.

Benefits

With this technology at your disposal, you can save plenty of your time by digitizing manual tasks and incorporating workflow automation for repetitive ones. Also, this technology gives you the capability to build chatbots with or without knowledge or expertise in coding, making it user-friendly and easy to incorporate into daily operations.

Features

Your customer communications strategy plays a crucial role in your reputation, and considering how it impacts your brand image, you should be careful in choosing your software. Ensure to delve deeper into the choices the software market can offer you. Although they are similar in some aspects, each can help and serve you differently when it comes to helping you and your team achieve goals. That said, read more about their pricing plans, service offerings, and look for the following features:

  • Live chat capabilities
  • Artificial intelligence tools
  • Customer segmentation features
  • Collaboration software functionalities
  • Natural language processing capabilities
  • Event triggered actions
  • Automatic speech recognition features
  • Dialogue management tools
  • Business instant messaging support
  • CRM software integration

Top 10 Conversational AI Platform Software

1. Kore.ai Virtual Assistant Platform

Kore.ai Virtual Assistant Platform is a chatbot software with intent and speech recognition features. They have 511 employees on their team and have 90.9 million dollars in revenue.

2. Houndify

This conversational AI software has speech recognition and contextual guidance functionalities. Its developer, SoundHound, has 72 million dollars in revenue and has 350 people on its team.

3. Manthan Artificial Intelligence

With Manthan Artificial Intelligence, you can simplify the complexities involved in data analysis and campaign management. They have 359 employees and have a generated revenue of 65.1 million dollars.

4. Chatfuel

Chatfuel is an eCommerce solution with features for content management and lead capture. They have 8 million dollars in generated revenue and have 55 people working for them.

5. Google Cloud Dialogflow

Google Cloud Dialogflow is a digital solution with multi-device and multi-language support features. They have 5 million dollars in revenue and have employed 29 people.

6. Ambit AI

Customer communications management and personalization tools are features you can use in this digital solution. They have generated a revenue of 5 million dollars and have employed 27 people.

7. Hellomybot

This digital solution has intent recognition and chatbot software capabilities. They have over 5 million dollars in revenue and have about 25 employees working for them.

8. Chatmarshal – SalesBot

Functionalities for natural language processing and reporting are accessible in this chatbot tool. They have over 25 employees and have estimated revenue of 5 million dollars.

9. Acobot

With this customer service software, you can use customer engagement and multi-channel communication tools. They have an estimated revenue of 5 million dollars and have less than 25 employees.

10. AmplifyReach Chatbot

With this chatbot tool, you can streamline processes for overseeing speech recognition and sentiment analysis. They have 14 people working for them and have 2 million dollars in generated revenue.

FAQs

What is conversational messaging?

Conversational messaging refers to establishing a connection and communicating with customers across varying messaging channels and social networks to answer inquiries and provide customer support services. This practice aims to provide a positive and quality customer experience, ensuring timely responses and increasing brand accessibility to build trust and nurture customer relationships.

What are tips to improve customer communications strategy?

Gathering behavioral analytics and communications metrics help you understand customer preferences and determine the channels and devices they use to interact with your digital resources and communicate with you. With this practice, you can personalize your services and use approaches and methods centered on data for optimizing results. Another tip is using omnichannel communication channels to unify controls.

 

Why do businesses need conversation AI technology?

Your online presence and the duration it takes for you and your agents to respond to messages can affect how customers rate your business. In that case, using intelligent machines that can give instant replies and provide smart routing functionalities. Also, It has data analysis and automated reporting capabilities to refine messages and improve interactions.

In this digital era where the competition gets fierce as businesses utilize and leverage technology and data to stand out and amplify outreach programs, ensure to implement your strategies accompanied by the appropriate tool to breeze through to the top ranks. Make haste and get the best conversational AI platform software for you as early as now.

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