As the world continues to progress in the digital era, developers have created platforms to streamline communication. In business, effective communication builds stronger customer relationships. That said, offer your customers the support they need and respond to their inquiries with ease by taking advantage of robust customer chat software. Start your digital transformation today and look for software to equip your business in this article.


19+ Customer Chat Software

1. Rake

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Rating: 5/5

Price: FREE

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2. LiveAgent

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Rating: 4.8/5

Price: $15/month

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3. LivePerson

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Rating: 5/5

Price: Custom

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4. Smartsupp

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Rating: 5/5

Price: FREE

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5. LiveChat

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Rating: 5/5

Price: $16/month

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6. Intercom

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Rating: 4.6/5

Price: Custom

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7. Drift

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Rating: 4.5/5

Price: Custom

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8. Freshdesk Messaging

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Rating: 5/5

Price: FREE

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9. Landbot.Io

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Rating: 5/5

Price: FREE

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10. LiveHelpNow

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Rating: 5/5

Price: $21/month

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11. Olark

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Rating: 5/5

Price: $29/month

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12. Pure Chat

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Rating: 5/5

Price: $39/month

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13. HelpCrunch

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Rating: 5/5

Price: $12/month

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14. Userlike

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Rating: 5/5

Price: FREE

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15. Re:amaze

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Rating: 5/5

Price: $29.00/month

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16. WotNot

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Rating: 5/5

Price: $99/month

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17. Zendesk

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Rating: 5/5

Price: $19/Month

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18. ProProfs

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Rating: 4.7/5

Price: $29.75/Month

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19. Provide Support

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Rating: 4.3/5

Price: FREE

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20. Verloop

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Rating: 5/5

Price: Custom

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What Is Customer Chat Software?

Customer chat software is a digital solution that provides businesses a platform for handling customer inquiries and complaints. It is a two-way messaging system that allows sellers and consumers to exchange information in real-time. With the utilization of this software, you can integrate messages received from various communication channels into a single platform. Also, it supports you in gaining better insight into customer management by collecting data analytics and converting them into visual reports.

In addition, software under this category often offers smart triggers and other advanced features. Furthermore, to amplify results, you can also integrate this software with other relevant applications.

Benefits

This technology provides businesses with a centralized interface allowing you to shorten your response time and access needed data with just a few clicks. Also, an operative customer chat software heightens the quality of your customer relationship management. In addition, this online chatting system plays a role in your customer retention.

Features

In the software market, you can choose from a lengthy list of available software for customer chatting. Each of them offers inclusive features and unique functionalities. Also, because they support varying digital devices, you should scrutinize your options deliberately before selecting which one to download. Furthermore, software companies also offer numerous software packages and subscription plans to cater to the needs of the consumers. A helpful tip is to decide on the digital solution that aligns with your customer communications demands. Here are features you should take into account in your selection process:

Top 10 Customer Chat Software

1. Zendesk Messaging

Zendesk Messaging has tools to automate appointment management and call recording. They have a generated revenue of 1.2 billion dollars and have 2,740 employees.

2. HubSpot CRM

In this CRM system, you can utilize contact management and lead capture functionalities. They have 2,638 people working for them and have 1.1 billion dollars in generated revenue.

3. Conversational Cloud

With this conversational AI platform, you can access customer segmentation and live chat tools. Its developer, Liveperson, has revenue of 408.1 million dollars and has 1,106 employees.

4. Podium

Podium has complaint monitoring features and convenient billing and invoicing methods. They have a generated revenue of 146.2 million dollars and have 575 people on their team.

5. Intercom

This software offers contact management and auto-responders tools to its users. They have 126 million dollars in generated revenue and have 600 people on their team.

6. Trengo

Knowledge base management and communication management tools are accessible in this software. They have 22 employees in their team and have 5.5 million dollars in generated revenue.

7. LiveAgent

Ticketing system functionalities and complaint monitoring features are examples of features in LiveAgent. They employed 29 people to work for them and have 5 million dollars in generated revenue.

8. Pure Chat

Pure Chat is a live chat platform that has tools for tracking website visitors and proactive messaging. They employed five people and generated a revenue of 1.3 million dollars. 

9. Rake

Rake is a messaging platform that offers additional features such as task management and marketing automation. They have a revenue of 901 thousand dollars and have employed over ten people.

10. Certainly

This digital solution provides its users with multi-channel communication and intent recognition capabilities. In addition, proactive chatting and email distribution tools are accessible in Certainly.

FAQs

What are essential tips for effective customer messaging?

One essential tip that you should strongly consider if you want to succeed in your customer messaging is to utilize the correct channels. Establish your online presence by being on the platforms used by your target market. Also, as much as possible, you should lessen your response time. In addition, you can use appropriate digital solutions to organize customer requests and track complaints efficiently.

What are the advantages of live chatting in customer service management?

Live chatting with your customers allows you to offer seamless customer chat support, which improves the overall customer experience and helps you gain a competitive advantage. Also, it fosters trust between the vendor and the consumer. In addition, when you incorporate live chatting in your customer service, you can increase the productivity of your workforce.

What is CRM software?

CRM software is a powerful digital solution that assists businesses in their customer relationship management operations. This management system gathers essential data regarding customer behavior and other actionable metrics. Also, it provides digital tools to streamline customer communications and customer engagement. This software also has marketing functionalities to support you in expanding your customer base.

Customers love to voice out their reviews and opinions regarding your goods. It might be to report an issue or to express how impressed they are. Either way, you should take appropriate actions and say the right words in response. Let them know that you hear them and you care by utilizing extensive customer chat software.


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