Knowing what your customer wants and discovering what continuously piques their interest can be challenging and demanding, especially in this digital era. That said, combat your worries and ensure you get nothing but satisfactory and impressive results with the appropriate modern solution for you. Get yours here today and reap the benefits of your very own customer engagement platform software earlier. 


10+ Best Customer Engagement Platform Software

1. Monday.Com

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Rating: 4.7/5

Price: Free

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2. Zendesk

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Rating: 4.5/5

Price: $49/month

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3. Shape

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Rating: 4.5/5

Price: $99/month

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4. Creatio CRM

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Rating: 4.6/5

Price: $300/Year

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5. Slack

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Rating: 5/5

Price: Free

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6. Zoho Crm

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Rating: 4.7/5

Price: $10.98/month

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7. Hootsuite

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Rating: 4.5/5

Price: Custom

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8. Viber

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Rating: 4.4/5

Price: Custom

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9. Freshdesk

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Rating: 4.6/5

Price: $19.00/Month

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10. Pipedrive

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Rating: 4.6/5

Price: $12.50/Month

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11. LiveChat

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Rating: 5/5

Price: $16/month

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What Is Customer Engagement Platform Software?

Customer engagement platform software is the modern solution dedicated to helping businesses manage and maintain the engagement of their customers. With this, you can access varying tools for collecting data analytics, generating reports, and overseeing multi-channel communication in a single network. It routes information collected across data warehouses and platforms in a single database, making it readily accessible for sales and marketing teams. Also, it tracks interactions in real-time and locates issues in multiple touchpoints.

Benefits

Customer engagement processes involve varying departments to oversee plenty of lengthy tasks. With this technology, you can employ workflow automation for repetitive tasks to cut off workload and increase accuracy. Also, it centralizes data and processes, giving way for smoother collaboration and task delegation within the workforce to maximize customer engagement strategy. 

Features

When choosing the software to invest your money in and one to incorporate into your daily operations, you should practice competent decision-making skills. That said, approach the situation with the needed knowledge regarding the aspects to focus on during the selection process. Also, get familiar with the current trends in this category to ensure you get the one most suited for you. The following are features that can help you most in improving your customer engagement strategy:

  • Customer analytics
  • Business instant messaging capabilities
  • Social media management functionalities
  • Video conferencing features
  • Content management tools
  • CRM software integration
  • Customer experience functionalities
  • Artificial intelligence capabilities
  • Feedback management features
  • File sharing tools

Top 10 Customer Engagement Platform Software

1. Zendesk

This service desk software offers functionalities for churn management and customer segmentation. They have 6,678 employees in their team and have a revenue of 1.3 billion dollars.

2. Zoho CRM

Zoho CRM is a digital solution that provides users with contact management and predictive analytics tools. Zoho has 1 billion dollars in generated revenue and has 7,023 employees.

3. Slack

With Slack, you can simplify the complexities involved in multi-user collaboration and have milestone tracking tools. They have 792.7 million dollars in revenue and have 3,823 employees.

4. Shape

With this sales force automation software, you can streamline processes for overseeing lead management and marketing automation. They have 1,645 people in their team and have 760 million dollars in generated revenue.

5. Hootsuite

Hootsuite is a social media marketing software with content creation and sentiment analysis functionalities. They have employed 1,723 people and have a revenue of 344.9 million dollars.

6. Freshdesk

Functionalities for community management and knowledge management are accessible in this help desk software. They have 4,600 employees in their team and have 338 million dollars in generated revenue.

7. Monday.com

This customer engagement system has transaction management and website management software. They have a revenue of 248.6 million dollars and have 1,242 people working for them.

8. Pipedrive

Sales pipeline and customer relationship management tools are features you can use in this customer experience software. They have generated a revenue of 190.4 million dollars and have employed 951 people.

9. Creatio CRM

With this financial CRM software, you can utilize digital tools for opportunity management and channel management. They have 480 employees working for them and have 87 million dollars in revenue.

10. Viber

Viber is a customer engagement software with features for personalization and feedback management. They have 44 million dollars in generated revenue and have 370 people on their team.

FAQs

Why should businesses engage customers?

Engaging your customers throughout the customer journey opens the path for building and nurturing relationships with them. Implementing an effective engagement strategy would encourage clients to become a part of your loyal customer base. With this, you can build a network that helps you increase brand awareness through referral marketing.

What is digital customer experience software?

Digital customer experience software functions to help businesses establish their online presence by providing visitors a seamless digital experience. It has behavioral analytics capabilities and digital asset management tools for website optimization. With this solution, you can ensure that customers can complete transactions and perform intended actions through multiple endpoints.

What are tips for improving customer engagement strategy?

Leveraging data and personalizing your customer services to accommodate their individual needs is one of the effective ways to achieve customer satisfaction and success. Also, ensure brand accessibility and increase the data visibility during transactions to establish business credibility and foster trust with your customers. Another tip is to be responsive when providing information and support by offering services across multiple messaging channels.

Mapping issues in your customer services, measuring results, then taking means to resolve and improve on them is a cycle businesses undergo to grow the customer pool and retain existing ones. The process can be taxing and complicated, but with the best customer engagement platform software at your disposal, you can breeze through these and get your hands on your desired results with just a few clicks.


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