The key to retaining and attracting more customers is providing an optimized customer experience. Providing a great digital experience to customers entails allowing your customers access their accounts to enlist in services online with ease. Get the solution that aids you with the process by securing robust customer identity and access management software.
15+ Customer Identity and Access Management (CIAM) Software
3. Duo security
4. Microsoft Azure Active Directory
6. Ping Identity
10. Idaptive Next-Gen Access
12. Azure Active Directory B2C
16. System Frontier
What Is Customer Identity and Access Management Software?
Customer identity and access management software is the technology that gives businesses capabilities to ensure seamless customer experiences when users register and log in to access necessary data, request services, and engage with their digital assets. This software provides authentication capabilities and verification processes to ensure security and protect against breaches.
It provides tools for tracking regulatory compliance for CIAM practices, allowing customers to understand and control how you use information collected from them. Also, it has data analytics capabilities, helping you gain better insights into customer behavior.
Implementing CIAM software allows you to provide easy online registration, login, and account management to your clients. It lets to monitor customer identities in an integrated platform and employ workflow automation. This software technology gives you a more centralized view of your customers’ user content and privacy, ensuring compliance with privacy laws, reducing fraudulent behaviors, and heightening security.
Choosing your software is a sensitive matter that can affect your CIAM operations. That said, when going digital with your efforts, ensure to secure the one that provides service offerings that align with your needs and demands when filling in the gaps of your current processes. To do so, you should pay more attention to aspects that will help you single out which one in the long list of options in the software market will serve you best in achieving your goals. The following are features you should consider:
- Customer self-service capabilities
- Activity tracking tools
- Compliance management functionalities
- Two-factor authentication features
- Account dashboard
- Consent and preference management tools
- Access governance capabilities
- Account management features
- CRM software integration
Top 10 Customer Identity and Access Management Software
1. Microsoft Azure Active Directory
With this digital solution, you can use user provisioning and threat intelligence features. Microsoft has 176.3 billion dollars in revenue and has 181,000 people working for them.
A self-service portal and interaction tracking tools are features you can use in this online CRM software. They have generated a revenue of 21.25 billion dollars and have employed 56,606 people.
This GRC software has functionalities for behavioral analytics and audit management. They have 1 billion dollars in generated revenue and have 2,806 employees.
CyberArk is a cybersecurity software with a vulnerability scanner and application access control capabilities. They have 1,689 people in their team and have 496 million dollars in revenue.
5. Ping Identity
User management and unified directory features are accessible in this access governance software. They have 1,022 employees and have a generated revenue of 287 million dollars.
This authentication solution offers password management and single sign-on features to users. They have a revenue of 217.9 million dollars and have 1,018 people on their team.
7. Duo Security
With this network security software, you can streamline processes for improving intrusion detection and credential management practices. They have employed 684 people and have a revenue of 143.4 million dollars.
With SecureAuth, you can simplify the complexities involved in privileged account management and audit management capabilities. They have 176 employees in their team and have 97 million dollars in generated revenue.
OneLogin is an identity management software that provides user activity monitoring and network security tools. They have a revenue of 60 million dollars and have 287 employees working for them.
ForgeRock is an IAM software with digital tools for privacy management and an identity gateway. They have 16 million dollars in generated revenue and have 758 employees.
What is access governance?
Access governance practices accommodate multiple identity types. That said, aside from customers, it also covers customers, developers, and partners. It involves enforcing policies and controlling who gets access to specific data, files, and other digital resources to protect sensitive data. Access governance tools make it quicker for you to assign roles and restrict access.
How does CIAM software protect the privacy of customers?
When complying with privacy laws, user content is a must. It is why CIAM software provides features that allow users to manage their consent, privacy, and other preferences online. Then end-users will integrate data across all company apps and systems, offering a more unified digital experience for a smoother customer journey.
Why is CIAM software essential?
Two crucial things make your customers want to keep interacting with your brand: excellent user experience and data security and privacy. CIAM does both. With CIAM software, you can streamline the customer journey — from initial introduction to becoming loyal brand advocates. Otherwise, your customer will go elsewhere. But it goes beyond that.
Ensure your customers get nothing less than the best experience from your brand with the software that is also nothing short of the best customer identity and access management software. Experiencing data breaches and other cyber attacks can stop your clients from engaging your brand. Show concern about the security of customer data and get your software as early as now.
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