Modern solutions nowadays diminish the need for long lines and other inconveniences for providing customer support. The innovations brought by digital technology bring plenty of advantages to both parties requesting and providing customer services. That said, do not miss out and secure your very own robust digital customer service platforms software and take the quality of the customer experience you provide to new heights.


20+ Digital Customer Service Platforms Software

1. Zendesk Support Suite

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Rating: 4.5/5

Price: $49/month

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2. Zoho Desk

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Rating: 5/5

Price: FREE

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3. Intercom

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Rating: 4.6/5

Price: Custom

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4. Freshdesk Omnichannel

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Rating: 5/5

Price: FREE

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5. Freshworks

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Rating: 4.8/5

Price: Custom

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6. Service Hub

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Rating: 4.5/5

Price: Custom

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7. LiveAgent

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Rating: 4.8/5

Price: $15/month

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8. Gladly

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Rating: 5/5

Price: FREE

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9. Salesforce Service Cloud

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Rating: 5/5

Price: FREE

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10. Re:amaze

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Rating: 5/5

Price: $29.00/month

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11. Kustomer

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Rating: 5/5

Price: Custom

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12. Help Scout

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Rating: 5/5

Price: $20/month

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13. WixAnswers.Com

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Rating: 5/5

Price: $24/month

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14. Helpshift

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Rating: 4.7/5

Price: $150/month

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15. Richpanel

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Rating: 5/5

Price: $99/month

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16. Crisp

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Rating: 5/5

Price: FREE

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17. LiveHelpNow

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Rating: 5/5

Price: $21/month

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18. Salesforce Essentials

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Rating: 5/5

Price: $25/month

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19. RingCentral Contact Center

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Rating: 4.6/5

Price: $19.99

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20. HappyFox Customer Service

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Rating: 4.7/5

Price: Custom

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21. Glia

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Rating: 5/5

Price: Custom

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What Is Digital Customer Service Platforms Software?

Digital customer service platforms software is a digital solution that helps businesses and customer support teams by digitizing the processes involved in assisting with customer inquiries and issues. It makes it available for its users to control and access needed functionalities from a centralized platform. With this software, you can use varying communication channels such as emails, SMS, customer chat platforms, and social networks to expand your reach.

Also, it has functionalities for collecting essential data analytics and measuring metrics to gain insight into customer service performance. In addition, this software has ticketing and routing functionalities for better workflow management and complaint tracking. 

Benefits

Digital customer service solutions have workflow automation capabilities allowing you to handle and deal with repetitive and complicated processes automatically. Also, it helps you make transactions seamless which heightens customer satisfaction and engagement. In addition, it is a rich data source giving you knowledge on how to pivot your digital customer service strategy to the most optimal direction to ensure success. 

Features

There are plenty of digital solutions to choose from in the software market. With their varying specializations in various customer service aspects, they can help you in distinct ways. That said, to single out the one that can fill in the existing gaps and meet your needs in your operations, you need to study each of them deliberately. Look into the services they include in their software packages and the subscription plans they offer. Also, consider their compatibility with the digital devices you are using and with your business size. The following are features that can prove most helpful for you:

  • Customer communications management tools
  • Knowledge base functionalities
  • Ticketing capabilities
  • Email management features
  • Task management tools
  • Automated routing capabilities
  • Complaint management tools
  • Document management functionalities
  • Analytics platform
  • Live chat capabilities

Top 10 Digital Customer Service Platforms Software

1. Salesforce Service Cloud

Functionalities for ticket management and call recording are accessible in this software. They have 1.25 billion dollars in generated revenue and have 56,606 employees. 

2. Zendesk Support Suite

With this software, you can utilize tools for appointment management and customer complaint monitoring. They have 1 billion dollars in generated revenue and have 4,130 people in their team.

3. Zoho Desk

This help desk solution has negative feedback management and queue management functionalities. They have 7,000 employees working for them and have a revenue of 568.2 million dollars. 

4. Freshworks

When you use this CRM software, you can access lead scoring and team management tools. They have 4,149 employees in their team and have a generated revenue of 288.7 million dollars.

5. Intercom

This customer communications platform has lead nurturing tools and offers a virtual assistant. They have a generated revenue of 138.2 million dollars and have 1,010 employees working for them.

6. Kustomer

Multi-channel communication and network monitoring capabilities are examples of features in this help desk solution. They have generated a revenue of 38.9 million dollars and have employed 305 people.  

7. Help Scout

This customer service software has shared inbox and content management capabilities. They have employed 159 people and have 23.1 million dollars in generated revenue.

8. Gladly

Gladly is a call center solution that has IT asset management and social media integration features. They have 135 people in their team and have 19.6 million dollars in revenue.

9. Live Agent

Live Agent provides its users with video conferencing and call center management features. They have 29 people working for them and have a revenue of 5 million dollars. 

10. Richpanel

Richpanel is a customer service software with website visitor tracking capabilities and a self-service portal. They have ten employees and have a generated revenue of 1.5 million dollars. 

FAQs

What are the advantages of digital customer service?

Digital customer service technology allows employees to access and input data in real-time, which improves employee productivity and efficiency. Also, it helps in providing solutions to the pain points in the customer journey. In addition, it gives businesses a platform to meet the needs of customers in this digital age.

What are the elements of successful digital customer support?

Some of the essential elements that influence the quality of your customer service include timeliness and promptness. Also, your clients should be able to request your services and ask for assistance conveniently. Showing your clients you care and empathizing for a personalized and more meaningful transaction is another crucial element.

What is CRM software?

CRM (Customer Relationship Management) software is a platform for mapping the customer journey and streamlining customer communication. This digital solution mainly functions to nurture and establish stronger relationships with customers and earn their loyalty. Also, it comes along with marketing platforms and tools for digital campaigning to expand the customer pool.

Keep up with the shift in the industry by moving your customer support operations to digital platforms. Develop and gain a sharp edge that will set you apart from your competitors in this cutthroat industry by leveraging the best digital customer service platforms software. Start getting familiar with these platforms and let your teams handle customer complaints seamlessly, leaving customers happy and engaged. 


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