Whether you have a physical store or an online selling platform, establishing good relationships with customers will invite more visitors. Considering that you are here, you probably have the latter. Strengthen your rapport with your customers and entice new ones by providing seamless customer relationship management. Achieve all of that and more with the best eCommerce CRM software.


14+ Ecommerce CRM Software

1. Marketo

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Rating: 4.7/5

Price: Custom

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2. Freshworks

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Rating: 5/5

Price: Custom

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3. Agile CRM

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Rating: 4.3/5

Price: FREE

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4. Zoho CRM

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Rating: 4.4/5

Price: $10.79/month

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5. Bitrix24

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Rating: 5/5

Price: FREE

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6. Creatio

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Rating: 4.9/5

Price: FREE

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7. Pipedrive

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Rating: 4.6/5

Price: $12.50/month

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8. Hubspot

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Rating: 5/5

Price: $45/month

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9. Capsule CRM

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Rating: 4.5/5

Price: $54/month

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10. Monday CRM

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Rating: 4.7/5

Price: FREE

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11. Keap

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Rating: 4.7/5

Price: $79/month

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12. Copper CRM

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Rating: 5/5

Price: $25/month

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13. Netsuite CRM

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Rating: 4.9/5

Price: Custom

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14. Salesforce

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Rating: 5/5

Price: FREE

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15. Sendinblue

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Rating: 5/5

Price: FREE

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What Is ECommerce CRM Software?

ECommerce CRM software is a program that provides support to both big and small eCommerce businesses with tasks related to customer relationship management. It provides digital tools that help in collecting essential data analytics and other actionable metrics regarding customer sales engagement and behavior. Also, it has a database that records crucial data and integrates information into one accessible platform. 

This management system also has responsive online portals and customer communication platforms. These functionalities will aid you in automating complaint management and customer communication. In addition, this software allows you to manage your loyalty programs, discount programs, and marketing campaigns. 

Benefits

When you utilize this technology, you can gain enough insight to better your strategic planning on retaining and expanding your market. Not only that. This digital solution also provides time-efficient methods in undertaking tasks involved in CRM. In addition, it also cuts the costs necessary in this complex process of customer retention and engagement.

Features

In business, you should never settle for less. In every decision you make, you should always aim to achieve the best results. That said, in deciding on your software, you should go for the best CRM for eCommerce businesses. There is a long list of software packages and subscription plans of CRM solutions in the market. Despite that, you should not get intimidated. If you know what you need and want from this type of solution exactly, it would be a simple job to single out the most suitable CRM solution for your eCommerce business. Here are essential features to take into consideration:

  • Responsive customer portals
  • Customer communications management platform
  • Knowledge management tools
  • Analytics platform and dashboard
  • Email marketing functionalities
  • Marketing automation controls
  • Campaign management capabilities
  • Sales analytics tracking tools
  • Contact management properties
  • Third-party applications integration

Top 10 ECommerce CRM Software

1. Salesforce

When you utilize this software, you can access contact management and call list management properties. They have over 2 billion dollars in annual revenue and have 45,712 employees.

2. Thryv

Audience targeting and brand tracking functionalities are some features you can access in Thryv. They have generated annual revenue of 1.1 billion dollars and have 2,444 employees.

3. Zoho CRM

This software allows its users to use churn management analytics tracking properties. They have generated annual revenue of 1 billion dollars and have 7,023 people on their team.

4. Shopify

This digital solution provides its users with order management and inventory management capabilities. They have generated annual revenue of 1 billion dollars and employed 4,567 people.

5. Hubspot Sales Hub

This digital solution offers tools for tracking performance metrics and opportunity management. They have 5,422 employees in their team and have 786.2 million dollars in annual revenue.

6. Zendesk Sell

This software provides its users with customer service analytics and a customer database. They have 3,172 employees working for them and have 459.9 million dollars in annual revenue.

7. Freshworks CRM

This CRM system offers your eCommerce business campaign segmentation and audience targeting tools. They employed 4,149 people and have 288.7 million dollars in annual revenue.

8. Keap

Keap offers calendar management and survey software functionalities to its users. They have 662 people in their team and have 96 million dollars in generated annual revenue.

9. Pipedrive

Pipedrive is a CRM solution that has chatbots and asset management tools. They employed 621 people to work for them and have annual revenue of 90 million dollars.

10. Copper CRM

Channel management and client tracking capabilities are examples of features you can access in this software. They have 7.1 million dollars in generated annual revenue and have 49 employees.

FAQs

What role does CRM play in eCommerce management?

CRM in eCommerce businesses helps you to evaluate patterns in customer behavior and map out the customer journey. Doing this will help you determine market trends and best-selling products. That said, you can center your business plan and campaign management around the data you can gather in this customer relationship management system.

How do you do customer relationship management effectively?

Effective customer relationship management entails providing accessible live chat software for customer complaints. Also, you should generate a platform for customer feedback. Incorporating attractive advantages for your customer loyalty programs is also a wise move for retaining existing customers. In addition, for improved CRM marketing, you should take advantage of famous social networks and operative digital tools.

What are the essential elements of eCommerce CRM?

One of the essential defining elements of CRM in your eCommerce business is the quality of your customer service. Also, human resource management plays a role in ensuring sales growth through effective customer relationship management. In addition, the automation of your workflow through the utilization of appropriate CRMs is one of the crucial factors that can influence the condition of your eCommerce CRM.

Human hearts are fickle, especially when it comes to their buying decisions. That said, ensure to harness the loyalty and interest of your customers while simultaneously securing business growth by developing a mutually beneficial relationship. Keep your response time to a minimum and optimize customer satisfaction by taking advantage of the perfect eCommerce CRM software for your eCommerce business.


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