Businesses must be a two way communication. Businesses give information, customers consume and give feedback, and then it goes the other way around. Feedbacks are essential in improving the performance and quality of the business. This also gives customers an opportunity to do something for the betterment of your products and services. Consolidating feedbacks are important to properly analyze them, and know when and how to react. See full text below to know the best of the best Feedback Analytics Software.
20+ Feedback Analytics Software
1. Birdeye
2. Qualtrics Customer Experience
3. GetFeedback
4. InMoment Customer Experience (formerly Wootric)
5. Zonka Feedback
6. Medallia
7. Thematic
8. Chattermill
9. Clootrack
10. Calabrio ONE
11. Prodsight
12. Confirmit
13. Stratifyd
14. Clarabridge Analytics
15. PrediCX
16. Calabrio Quality Management
17. SentiSum
18. CX Index
19. Keatext
20. Retently
21. Cauliflower
What is Feedback Analytics Software?
A Feedback Analytics Software allows businesses to know customer sentiments, realize the trends of their reviews and feedbacks, and know what actions to take them in answering them, and extract insights that will be helpful for the business.
Benefits
Using a Feedback Analytics Software provides you with an efficient system for analyzing feedback. This will help you avoid internet threats like data mining, and will protect you from any ill-natured actions. Feedback analytics software will give customers an idea that they are valued and listened to as feedbacks are analyzed and put into consideration.
Features
With different software products come difference features but there are a few no-brainer features for each of these software products. First, the all-in-one feedback analytics solutions that includes built-in survey tools, help desk software and others. Second, this software also includes NLP or the natural language processing software to extract insights from unstructured texts.
Top 10 Software
1. Birdeye
Used by over 60,000 businesses across the world with their listings, reviews and referrals, Birdeye is the place to be! A perfect 5/5 user rating and the ability to customized the price range to only pay for the services that you need.
2.Qualtric Customer Experience
Turning customers into fanatics is easy with Qualtric Customer Experience! Qualtrics has excellent feedback collection capabilities such as SMS, voice, social, web and other leading channels. Through their advanced technology, insights are delivered directly to you.
3. GetFeedback
The customer experience (CX) solution you need! GetFeedback powers some of the favorite brands in the world like Crocs, Deckers, Puma and Yeti. A high rating plus cost-free service, get feedback on GetFeedback now!
4. InMoment Customer Experience (formerly Wootric)
Improving customer experience with a modern approach. InMoment Customer Experience, or formerly known as Wootric, gives the best features to deliver impact fast and efficient.
5. Zonka Feedback
Made to analyze data across touch points, Zonka Feedback is the easiest customer feedback software and survey app for only 29 USD per month.
6. Medallia
This award-winning SaaS platform leads the market in helping businesses understand, manage and improve the user-experience of their customers. Medallia is highly rated and still maintained to offer its services for free.
7. Thematic
Thematic is a single unifying feedback analytics platform that improves experiences. This AI-powered platform helps organizations provide the best customer experience possible.
8. Chattermill
Perfectly rated and cost-free use? Chattermill is the answer! This software takes unstructured customer feedback and helps you analyze them to know where to improve.
9. Clootrack
Clootrack is the real-time customer experience analytics for enterprise you need. This software is rated 5/5 and is used by different brands across the globe.
10. Calabrio ONE
This contact center workforce engagement is powered by the cloud. This software is highly rated and prices can be customized according to your preference.
FAQs
Who uses Feedback Analytics Software?
Feedback Analytics Software is used by businesses who wants to improve on their products and services. And those who wants to listen to their customers.
Why use Feedback Analytics Software?
Using this platform will allow efficient extracting of feedback and reviews, easier analyzation and quick actions.
Feedback must be valued, regardless if its positive or negative, these are the voices of the customers who availed of your products and services, hence they have a first-hand experience of your goods. Above is a list of Feedback Analytics Software products that you can use.
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