Establishing customer service communications is important in running a business, even for small businesses. With help desk software, businesses of any size can establish a customer service set-up to allow them to interact with their customers. Here are some of the best help desk software for small businesses.
19+ Help Desk Software for Small Businesses
1. Freshdesk
2. Zendesk
3. ProProfs Help Desk
4. Freshservice
5. Zoho Desk
6. ConnectWise Control
7. HubSpot Service Hub
8. LiveAgent
9. Wix Answers
10. JitBit HelpDesk
11. Jira Service Desk
12. SysAid
13. Salesforce Service Cloud
14. RingCentral Engage Digital
15. Groove
16. TeamSupport
17. Cayzu
18. ManageEngine ServiceDesk
19. Atera
20. Paldesk
What Is Help Desk Software for Small Businesses?
Help desk software is customer service software that allows businesses to provide information about their company, brand, products, and services to their customers. The service desk software allows businesses to communicate with their customers through its helpdesk ticketing system which can be done through several channels that include social media, instant messaging, email, hotline, etc.
Benefits
Help desk software allows small businesses to inform new customers about themselves with the range of products and services they can offer to them. By allowing them to establish customer communications management, they can gain new customers and possibly loyalty from them. The help desk ticket software also helps businesses tackle inquiries and feedback easily and effectively, serving on a first-come, first basis to ensure customers get an equal chance of having their inquiries responded to by the business.
The ticketing system software is also easy to set up and can allow businesses to expand their reach to various channels, especially social media where customers can conveniently message companies about their inquiries quickly in an instant messaging set-up, making the conversations more casual and straight to the point.
Features
Help desk software contains unique features but also does contain some important, fundamental features. One of them is that it should be able to provide tools to establish a centralized communication system where communications from various channels are relayed into one inbox. The software should be able to allow employees to respond to customers from the centralized software, rather than from the individual channels themselves. The software should also provide tools for companies to establish a ticketing system where customers get an individualized ticket queue, usually on a first-come, first-serve basis.
This helps businesses keep track of their inquires effectively by tackling them individually without overwhelming employees with the amount of inquires they have to respond to. The software should also have tools to allow chatbots software to answer common questions before redirecting customers to speak to an individual representative for unique, specific solutions. Most importantly, the features of the support ticketing system software should be optimized for use by small businesses if possible.
- Centralized communication system
- Ticketing system
- Chatbots
- Features optimized for small businesses
Top 10 Help Desk Software for Small Businesses
1. JitBit HelpDesk
JitBit HelpDesk provides a helpdesk ticketing software system software that allows customer service teams to track customer requests with their centralized communications setup. JitBit has around 25 employees and earns a revenue of around $5 million.
2. Salesforce Service Cloud
Salesforce Service Cloud’s customer experience software gives companies the most extensive tools ever to serve their customers that includes establishing a helpdesk system. Salesforce has 45,712 employees and earns annual revenue of $2147.5 billion.
3. HubSpot Service Hub
HubSpot Service Hub’s customer service software enables businesses to strengthen their relationship with customers. HubSpot has 5,422 employees and earns annual revenue of $786.2 million.
4. Jira Service Desk
Jira Service Desk is built on Jira’s powerful software to allow companies to provide the best experience they can give to their customers. Jira is owned and developed by Atlassian, which the parent company has 5,149 employees and earns annual revenue of $746.6 million.
5. Wix Answers
Wix Answers’s website builder platform provides tools to companies to help them establish a customer service helpdesk platform. Wix has 3,742 employees and earns annual revenue of $542.6 million.
6. Zendesk
Zendesk allows companies to create a customer service system that meets the needs of their customers. Zendesk has 3,172 employees and earns annual revenue of $459.9 million.
7. ManageEngine ServiceDesk
ManageEngine ServiceDesk allows IT teams to establish a helpdesk system to allow customers to communicate with them over IT software-related concerns. ManageEngine has 127 employees and earns annual revenue of $18.4 million.
8. TeamSupport
TeamSupport allows companies to establish a strong B2B relationship with their partners with their B2B customer service software. TeamSupport has 61 employees and earns annual revenue of $8.8 million.
9. Cayzu
Cayzu empowers small businesses with their help desk software that is reasonably priced. Cayzu has 25 employees and earns a revenue of around $5 million.
10. Paldesk
Paldesk provides companies with omnichannel communication software that helps them reach out to customers through several channels from just one software. Paldesk has 15 employees and earns annual revenue of $3 million.
FAQs
Why is it important to have chatbots in help desk software for small businesses?
Chatbots help companies to utilize their man force better by employing chatbots on their help desk software in resolving common issues and problems while their employees can better use their time and skills in resolving unique and unusual issues.
Does help desk software for small businesses have specific IT-related communications tools?
Yes. There is help desk software that does contain ticketing system tools that help companies provide solutions to IT-related issues with tools such as bug tracking, bug fixing, user testing, and many more.
How much does help desk software for small businesses cost?
Pricing for help desk software for small businesses ranges from free to $79 per month or more, with custom pricing available for some software. Pricing for help desk software for small businesses varies depending on the features available and the intended target company. As the software is optimized for small businesses, they must study more on the software and whether it can serve well as part of their operations.
Help desk software helps brings in the customer experience for small businesses as they try to manage their best in reaching out to new customers who might be curious and may play a part in their growth.
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