If you have any problems related to a particular company’s product or service, how do you think you can post feedback? How do you think your queries related to the service or product will be answered by the expert technician related to the company?


Help desk softwares are designed with the motto of lending support to the customers by responding to their service request. Find below details regarding paid and free Help desk software download:

Hesk

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Rating: 4/5

Price: Free

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It is a Help desk software designed to serve the user in lending them with customer support. It has a user-friendly interface, and works extremely fast in tracking and resolving issues related to customers. It is an extremely secure option and has a trial version. Full licensed version needs purchasing.

Zendesk

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Rating: 5/5

Price: $5

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In Help desk software comparison, this software is considered one of the best. It provides the customers with a complete solution to their queries by providing them with utmost support. It works extremely fast and saves a lot of time. 30 day trial version is available, full version needs payment.

Kayako

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Rating: 4/5

Price: $24

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It is a brilliant option as Help desk software for small business as well as for big organizations. It is designed in a simple way for delivering effective assistance to the customers even on the go through mobile app. Has a free trial and full version needs to be purchased.

Spiceworks

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Rating: 4/5

Price: Free

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Available in both cloud and desktop versions, it is a wonderful software for providing IT Help desk support to your customers which is directly adding to the value to your business by making it better. It is extremely fast and can attend limitless tickets. It is available free of cost.

HelpSpot

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Rating: 4/5

Price: $599

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It is an extremely efficient Help desk software having a workflow which is intuitive. Provides premium quality support through customer self-service portals, real-time reporting through help desk and tracking and managing the requests through e-mails. 21 days free trial available in cloud and desktop form. Full version needs payment.

SysAid

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Rating: 3/5

Free Trail Available

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It provides an all in one It support to the customers through this amazing Help desk software. It has amazing power in executing all the queries of the customers by integrating them and configuring them for their complete satisfaction. Can be downloaded as a free trial, licensed version needs payment.

Freshdesk

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Rating: 4/5

Price: Free

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This software is considered an expert in streamlining the support system for making happy customers. This Help desk software is extremely easy to install and use, provides powerful ticketing by support through multi channels and is extremely secure in serving the customers globally. Free trial available, full version needs payment.

Web Help Desk

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Rating: 4/5

Free Trail Available

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This Help desk software is very user friendly and is an affordable option. It has the interface which is intuitive, addresses all the tickets related to IT asset management. Compatible with Windows, Mac & Linux systems and also available as Cloud edition. 30 days free trial available, full version needs payment.

Vision Helpdesk

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Rating: 3/5

Free Trail Available

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This Help desk software is extremely helpful in providing IT customer support multiple companies, brands and their products. It efficiently handles all the task and provides satellite help desk facility. It is very secured and can perform self service. Free trial available, the full licensed version needs to be purchased.

Smart Service Desk

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Rating: 4/5

Free Trail Available

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It provides support management solutions for IT support to the customers. Queries of the customers are handled by top experts in the field. It is easily configurable and through its reporting and monitoring customers get satisfied and business gets benefited. You can request for demo version, full version needs payment.

Boss Service Desk

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Rating: 4/5

Price: $19

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This software is designed to give assistance to the customers through a web portal, where tickets are managed online by the users through emails. It has an easy to use interface with perfect knowledge base, Can also serve as mobile help desk service. Demo version available, full version needs payment.

 

SmarterTrack

Details

Rating: 3/5

Price: $199

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It is a web based software developed for attaining customer queries for building a good relationship with them. Assistance are provided through live chats, ticketing system through emails, integration of VoIP. It has knowledgebase included for self service function. Trial version available, you will have to buy the full version.

What is Help Desk Software?

Help desk software is developed for solving customer queries and grievances. Whenever a customer faces any problem related to a particular product or a service provided by a company they take the help for the help desk to put forward their queries. Employees of the company who are expert and work in the customer service department attends the problems and address them by using these wonderful software tools. In three important ways, a help desk software can work for execution of its work.

Managing the tickets, self service or automatic knowledge base sharing function and optimization and reporting. By using these functions the software works in attaining its goal. Most of the companies provide email ids and toll free numbers for getting the customer’s feedback. The software very efficiently and easily screens those mails and even provides solution to the questions put towards the company on a social networking platform.

How to install Help Desk Software?

Firstly, select a good Help desk software which suits your specifications. For desktop softwares, download the program on your system and run the application. Follow the instructions, provided on the installation wizard. When you finish the installation, launch the software and start the program by clicking on its icon placed at the desktop or get it through program files. The interface will provide guidance, as how you can start addressing your customer’s queries. For online portals, you can give customer support through any device on the go. Simply connect to the internet and make maximum use of the cloud edition.

Benefits of installing Help Desk Software?

If you go through Help desk software wiki, you will probably know every bit of the benefits associated with this kind of software tools. Running an IT company doesn’t only mean developing and execution of IT products. The big responsibility begins with that, that is of reaching to your probable customers for selling your products.

The customers can have many queries and feedback related to the product or service of your company. This is why all the leading IT companies use Help desk software for reaching their customers in providing them with proper answers to their questions through emails, phone calls, online chats and website comments.

These software makes it easy in identifying the seriousness of the issues and makes it the priority to address them at the earliest. Better support and better communication with the customers leads to better productivity and increase position of the business in the market.

Help Desk Software For Different Platforms

There are various types of Help Desk Software available in the market, as per the operating system you are using and as per your needs and requirements choose the software. Microsoft help desk software only works for Windows. Similarly you can get any software compatible with Mac or Android systems.

Free windows Help Desk Software

Details

Rating: 3/5

Price: Free

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Liberum Help Desk is the best option available, if you are looking for free Help Desk Software. The features provided by this software is that, it can be customized fully, has an interactive and user-friendly interface and configuration of email notification possible. It is an open source Help desk software.

Free Android Help Desk Software

Details

Rating: 4/5

Price: Free

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The Freshdesk mobile app is the best option available, if you are looking for free Android Help Desk Software for your Android smartphones and tabs. It can access, sort and prioritize tickets posted or created by customers on the web portal. It can convert and save phone calls into tickets.

Free Mac Help Desk Software

Details

Rating: 4/5

Price: Free

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Web Help Desk for Mac is the best free Mac Help Desk Software available in the market for Mac operating system. It is extremely efficient and provides top level Help desk feature in addressing all the technical queries from the customers in the form of tickets and has intuitive interface.

Other good Help Desk Software available

There are many other options for Help Desk Software available in the market. The names of such softwares are: Kaseya VSA, ManageEngine ServiceDesk Plus, Zoho Support, KronoDesk, iSupport, Cayzu, Jira Service Desk and HappyFox. These softwares are among the top 10 Help Desk Software as per experts and user reviews..

Most Popular Help Desk Software for 2016

Freshservice has been considered as the best and most popular Help Desk Software for 2016, a Help Desk Software on premise according to users and experts. Has a very user-friendly interface, providing top class ticketing and asset management facility with very powerful configuration ability in addressing the needs of customers.

Details

Rating: 5/5

Price: Free

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It is a high ranking popular software providing technological help desk solution to customers. Very efficiently handles the task in a simple manner but ensures high level performance. It has cloud edition and hence, can be accessed through mobile too. Free trial version available, full version needs to be purchased.


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