11+ Incident Management Software

Have you ever experienced unforeseen challenges at work? How did your company cope with that incident? Incidents are inevitable in every organization, these instances can both positively and negatively affect the normal flow of operations. Hence, companies go above and beyond to ensure that everything is prepared if any incidents will happen. This is where Incident Management Software comes in.


Check on the full article to know more about this software, its benefits, the top 10 software available in the market, and the answers to the frequently asked questions.

1. Zendesk

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Rating: 4.8/5

Price: FREE

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2. Freshservice

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Rating: 4.6/5

Price: $13.47/month

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3. Sysaids

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Rating: 4.8/5

Price: FREE

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4. Jira Incident Management

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Rating: 4.5/5

Price: Custom

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5. BriteCore

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Rating: 5/5

Price: Custom

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6. PagerDuty

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Rating: 4.6/5

Price: FREE

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7. Opsgenie

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Rating: 4.9/5

Price: FREE

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8. SolarWinds Service Desk

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Rating: 4.6/5

Price: $19/month

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9. XMatters

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Rating: 4.7/5

Price: FREE

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10. Spiceworks

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Rating: 4.9/5

Price: Custom

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11. ServiceNow

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Rating: 4.7/5

Price: Custom

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12. Victorops

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Rating: 4.6/5

Price: $60/year

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What is an Incident Management Software?

In the day and age where almost everything is digital, everything is much more prone to incidents that can be out of hand. Lucky us, there are tools that can assist in ensuring everything is back to normal as soon as possible. Incident Management Software protects, preserve, and manage any incidents concerning digital resources. This software automate response and leverage the incident management process to cut downtime and expedite resolution. This tool is designed to get your organization’s services back to normal as quickly as feasible as possible. Incident Management Software can also aid in investigating for the root cause of the incident and mitigate accordingly.

Benefits

Incident Management Software has poisitively impacted the organizations who are actively using it. This software saves time, effort, and cause. This provides ease of mind as a software is in-charge of incident management, from detection to resolution. Using this software minimizes impact, improved productivity and performance, enhanced efficiency across the organiation, and provides quality customer experience.

Features

Incident Management Software is equipped with functions and features to utilize every use. These also acts as an added value service for their clients. Among the many are:

  • Docuement Management
  • Digital Formats and Templates
  • Workflow Automation
  • Accessibility
  • Report Making
  • Integration
  • Service Management
  • Security Tools
  • Detection and Response Management

Top 10 Incident Management Software

1. Zendesk

Zendesk is a customer relationship management (CRM) firm that focuses on providing support, sales, and customer service software to help businesses improve their customer relationships. They make $816 million in revenue and employ 3570 people.

2. Freshservice

Freshservice is a customer service software company that specializes in cross-functional team communication. Freshservice has a $100 million revenue, 2,000 employees, and a 65% employee satisfaction rating.

3. Sysaids

SysAid is a business-to-business provider of ITSM, help desk, asset management, incident management, and analytics solutions. SysAid earns $185.4K in revenue, has an 86% customer satisfaction rating, and employs 111 people.

4. Jira Incident Management

Atlassian focuses on developing products for software engineers and project managers. They generate $1.7 billion in revenue and employ 3616 people.

5. Brite Core

BriteCore is an online insurance platform that provides insurance agencies with billing, regulatory reporting, and claim software solutions. BriteCore earns $70.9K in revenue and has an 86% customer satisfaction rating with 220 employees.

6. PagerDuty

PagerDuty is a cloud computing startup based in the United States specializing in a SaaS incident response platform for IT departments. They employ 783 people and generate revenue of $213 million.

7. Opsgenie

OpsGenie is a tool that enables users to manage their on-call schedules and monitor and evaluate response activity. OpsGenie earns $69K and employs at least 250 people.

8. SolarWinds Service Desk

SolarWinds is a SaaS-based company that creates and develops network monitoring, security, and configuration management software. They have a 71% rating, a $1 billion revenue, and 2738 employees.

9. XMatters

xMatters is a digital service availability platform established in California that provides businesses with automated issue management solutions. They generate $61 million in revenue and employ 199 people.

10. Spiceworks

Spiceworks is an online marketplace for technology professionals that enables them to discover, adopt, and manage technologies, hardware, and software solutions. Spiceworks, Inc. has an annual revenue of $80 million and 390 employees with a 68% satisfaction rate.

FAQs

What are incident management tools, and how do you use them?

IT teams can use an incident management solution to classify, organize, and handle significant problems that cause downtime or service interruptions. It must not just assist in the identification of issues but also integrate with the team’s existing technology stack and processes.

What is the definition of a software incident?

When the actual outcome differs from the expected result, it is referred to as an incident or an issue. Misconfiguration or failure of the test environment, damaged test data, faulty tests, invalid expected outcomes, and tester blunders are other reasons for events.

Who uses Incident Management Software?

Incident Management Software is used by IT teams, response teams, security departments, management teams, and other stakeholders.

Incidents need not be difficult to manage. Handle them flawlessly with the Best Incident Management Software. This will effectively creates response and avoid any futher disruptive effects quickly. Choose from the long list of software products above to find your best match.


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