Ever since virtual assistant software was implemented into smartphones, it has improved many aspects of every user’s daily life as it can automatically execute every task imaginable from a simple voice task. While they are associated with its usage within the public, the software can actually also help businesses communicate with their customers easily by using intelligent virtual assistant software. Here are some of the best intelligent virtual assistant software available right now.
19+ Intelligent Virtual Assistant Software
6. Microsoft Power Virtual Agents
7. Leena AI
9. IBM Watson Assistant
10. Neocom.ai – AI-powered Guided Selling
13. Forethought AI
19. AI Customer Service
What Is Intelligent Virtual Assistant Software?
Intelligent virtual assistant software is an artificial intelligence software that empowers companies to communicate with their customers using a virtual assistant that is supposed to mimic a typical marketing conversation. This virtual assistant AI software would engage their customers as if they are humans trying to converse with humans by using artificial intelligence.
Intelligent virtual assistant software helps companies improve their relationship with customers. With the virtual assistant software artificial intelligence, they can engage with their customers in ways in a conversational, human-like matter. As artificial intelligence continues to be smarter, it can provide solutions that a typical customer service representative would provide, or even better. The software can also read the human behavior of the communication which they can provide personalized solutions. Using the software is also beneficial in the long-term as continuously using the software will help the software’s artificial intelligence to be smarter in communicating with employees with appropriate emotions and solutions.
The most important feature of intelligent virtual assistant software is that it’s able to intelligently read the customers’ requests and inquiries through artificial intelligence. As the software reads and analyzes their conversations with customers, it can also report data analytics platform software which companies can use the data to improve their marketing as well as how they communicate with customers. While the software is usually automated with its artificial intelligence, it should be able to provide tools where human intervention is needed, which includes editing conversations with the customers on behalf of the software as well as a feature where the software automatically redirects the customer to an actual conversation with a customer service representative. This is usually done when the customer isn’t satisfied with the software’s solutions, which shouldn’t be interpreted as a failure on the software’s part but rather as the software learning to adapt to new, unique situations.
- Automatically converse with the customer with solutions
- Report data analytics based on conversations from customers
- Edit conversations with customers on behalf of the software
- Re-routing AI conversations to the customer service representative
Top 10 Intelligent Virtual Assistant Software
Replicant uses its artificial intelligence software to make their conversations with their customers more human-like. Replicant has 69 employees and earns annual revenue of $10 million.
Conversica develops its artificial intelligence to be more conventional with their customers that can boost the company’s growth. Conversica has 183 employees and earns annual revenue of $26.2 million.
E-bot7 provides its clients with conversational artificial intelligence software that is easy and fast to set up. E-bot7 has 101 employees and earns annual revenue of $14.6 million.
4. AI Customer Service
AI Customer Service can help automate workflows and IT tasks that increase workplace productivity. AI Customer Service is owned by Aisera, which the parent company has 93 employees and earns annual revenue of $13.5 million.
5. Leena AI
Leena AI provides their clients with enterprise conversational AI software that allows their companies to improve their employee management strategies. Leena AI has 80 employees and earns annual revenue of $11.6 million.
Solvemate provides conversational AI software to companies that are aimed to intelligently converse with their customers with solutions. Solvemate has 43 employees and earns annual revenue of $6.2 million.
Ultimate.Ai is not a typical customer service software as its biggest advantage is the variety of languages available, making it easy to converse with customers who don’t speak English. Ultimate.Ai has 43 employees and earns annual revenue of $6.2 million.
Exceed.Ai provides marketers and sales teams with their intelligent customer service automation software that can help them boost their sales. Exceed.Ai has 26 employees and earns annual revenue of $3.8 million.
Vozy is a unique AI software as it’s able to provide voice-based intelligent software that can read their customers’ responses through voice, maximizing the possibilities of providing accurate solutions. Vozy has 24 employees and earns annual revenue of $3.5 million.
10. Neocom.ai – AI-powered Guided Selling
Owned by Neo Commerce, Neocom.ai provides tools to companies that can help them increase sales and assist their customers with their effective artificial intelligence software that helps guide their customers with solutions.
What is the difference between chatbots software and intelligent virtual assistant software in the context of customer service?
Chatbots software can only respond to customers based on a coding script programmed by the company and the developers of the software. Chatbots may not be able to read the feelings or nuances of the conversation with the customer as they are only looking at the text of the customer’s messages to provide solutions based on the content alone. Intelligent virtual assistant software can read these emotions and other nuances of the customer’s messages and provide solutions based on those aspects thanks to artificial intelligence.
Does intelligent virtual assistant software sell data and information to the government?
The most common misconception of intelligent virtual assistant software is that they sell or give information to the government, which is simply untrue. Developers of the software assure companies that the information stored in the software is securely kept between the clients and the developers. It’s worth noting that developers will use such data to continue improving their software’s artificial intelligence, among other things.
How much does intelligent virtual assistant software cost?
Pricing for intelligent virtual assistant software can range from free to $450 per month or more, with custom pricing available for some software. Pricing for virtual assistant software can vary depending on the features available and the intended target audience. Small businesses can benefit more from free or low-cost intelligent virtual assistant software while big businesses can benefit more from high-cost software.
It’s worth noting that not every solution provided by the software’s artificial intelligence is going to be 100 percent accurate. However, using the intelligent virtual assistant software has a lot of long-term benefits and its convenient and innovate features would make it an unwise for businesses not to attempt to adapt this software as part of their customer communication stragedy.
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