Managing the issues reported that occurred in the product and resolving them is important to continue maintaining the high-quality and daily usage of the product. With issue management software, developers are equipped with the tools they need to resolve these issues as a team. Here are some of the best issue management software available right now.
12+ Issue Management Software
2. Jira Software
8. IssueTracker by Zoho Projects
10. HubSpot CRM’s Issue Management
11. ProProfs Help Desk
What Is Issue Management Software?
Issue management software is bug tracking software where companies manage feedback and complaints and resolve them. This defect management software allows businesses to establish a customer service software communication that users can use to report on issues occurring in the software product. In resolving these issues, there are teams allocated that can be assigned to fix these errors through project management issue tracking.
Issue management software enables businesses to keep track of errors and issues occurring in their products so they can better optimize the product for better usability for its users. Establishing this tracking project management allows businesses to allocate proper people and teams to resolve the issue swiftly as possible according to their time and skillset, with its software issue tracking tools allowing them to resolve issues. The defect tracking system also eliminates the risk of enduring a customer crisis communication situation where the software can still be used by its loyal userbase as long as these reported issues are resolved constantly.
Issue management software should be able to establish communication tools where developers can collect and manage feedback and issues of their product through its customer service software set-up. Since they may be tackling several feedbacks at once, the software should be able to provide tools to establish a ticketing software system so that customers can keep track of the updates of their issue reports. The software also contains tracking project management software tools that allow developing teams to fix the issue as a team and keep track of updates. The software contains defect management tools that enable developers to fix the issues occurring within the product. The software should also provide tools to allow developers to archive errors and reports in the software’s centralized database.
- Bug reporting customer service tools
- Ticketing system tools
- Project management tools
- Bug fixing tools
- Archive bugs and reports
Top 10 Issue Management Software
DoneDone allows developing teams to keep track of issues with their help desk software. DoneDone has around 25 employees and earns a revenue of around $5 million.
2. HubSpot CRM’s Issue Management
HubSpot CRM’s Issue Management allows businesses to resolve errors with their issue tracking software. HubSpot has 5,422 employees and earns annual revenue of $786.2 million.
3. IssueTracker by Zoho Projects
IssueTracker by Zoho Projects allows teams to resolve issues with their project management software tools. Zoho has 7,000 employees and earned a revenue of $610 million in 2020.
YouTrack enables agile teams with their agile project management software that helps them resolve issues easily. YouTrack is owned and developed by JetBrains, which the parent company has 955 employees and earns annual revenue of $138.5 million.
Backlog combines the strengths of project management and code management software to help teams resolve errors and issues extensively. Backlog is owned and developed by Nulab, which the parent company has 80 employees and earns annual revenue of $11.6 million.
IssueTrak enables teams to establish bug reporting tools and resolve them with ease. IssueTrak has 36 employees and earns annual revenue of $5.2 million.
7. Jira Software
Jira Software enables agile teams to resolve errors through its track project management software. Jira has around 25 employees and earns a revenue of around $5 million.
ReQtest allows IT teams to manage projects with its IT project management software that includes issue management. ReQtest has 18 employees and earns annual revenue of $2.6 million.
Bugzilla allows developers to manage their software development process easily. Bugzilla has 31 employees.
MantisBT allows teams to collaborate with its open source issue track software that helps them identify issues and resolves them easily with issue tracking open source made easy. MantisBT has around 25 employees.
Does issue management software integrate with CRM software?
Yes. Some issue management software integrates with CRM software as it provides similar customer service software features and tools that enable developers to communicate with customers on reporting issues and defects taking place within the software.
How much does issue management software cost?
Pricing for issue management software usually ranges from free to $59 per month or more, with custom pricing available for some software. Pricing for issue management software varies depending on the features available and the intended target users. Low-profile developers may benefit more from free or low-cost issue management software while high-profile developers may benefit more from high-cost software.
Managing issues, errors, and bugs are now easier thanks to issue management software that allows developers to fix bugs to ensure the longevity of their products as possible.
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