Track incidents and resolve technical problems with proficiency to ensure your workforce can confidently work to ring about expected outcomes and optimal results. Achieve all of this and more with robust IT process automation software at your disposal. Scroll and browse through the best performing solutions in this category and learn about their functionalities in this article.  

IT Process Automation Software

7+ IT Process Automation Software

1. ActiveBatch

activebatch

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Rating: 5/5

Price: Custom

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2. Rundeck

rundeck

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Rating: 4.6/5

Price: Custom

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3. OpCon

opcon

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Rating: 4.9/5

Price: Custom

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4. JAMS Enterprise Job Scheduler

jams enterprise job scheduler

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Rating: 4.7/5

Price: $15000/year

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5. Goverlan Reach

goverlan reach

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Rating: 5/5

Price: $35/month

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6. SmartDeploy

smartdeploy

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Rating: 4.9/5

Price: Custom

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7. Automate Robotic

automate robotic

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Rating: 5/5

Price: Custom

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8. Onspring

onspring

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Rating: 5/5

Price: $174/month

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What Is IT Process Automation Software?

IT process automation software is a digital solution helping IT support teams with their daily operations. This software integrates multiple functionalities necessary for addressing IT issues and resolving incidents in a centralized platform. Also, it allows you to perform operations management capabilities to ensure that the digital solutions used in your workforce are functioning well.

With this software, you can also access ticketing software functionalities and routing capabilities for better service delivery. In addition, having this software will allow you to gather data analytics from varying applications and track metrics to measure performance and manage compliance with regulatory standards within the workforce. 

Benefits

With this technology, you can heighten the digital experience of your workforce, helping them perform their daily duties and responsibilities seamlessly. Also, it has workflow automation capabilities letting you deal with complicated and repetitive tasks involved automatically. Having this technology in your digital toolkit will also save you more time and money. 

Features

The software market presents numerous digital solutions you can consider in deciding which software to equip. They all pride themselves on their inclusive features and guarantee that they can help you best. Despite that, a way to know for sure which of them suits you the most is to study the functionalities they offer. Also, analyze whether it aligns with your IT process automation needs. Another crucial factor you should look into is their compatibility with your business size and whether or not they support the digital devices you prefer to use. The following are essential features that you should also consider:

  • Business process automation tools
  • Service desk functionalities
  • Ticket management features
  • Workflow management capabilities
  • Usage tracking capabilities
  • Compliance management functionalities
  • Risk management tools
  • Integration planning capabilities
  • Internal communications platform

Top 10 IT Process Automation Software

1. JAMS Enterprise Job Scheduler

With this task automation software, you can streamline batch processing and job scheduling. JAMS has employed 925 people and has a revenue of 249.8 million dollars. 

2. Automate Robotic

Automate Robotic is a robotic process automation solution with calendar management functionalities and a client portal. They have a generated revenue of 607.6 million dollars and have 3,000 employees.

3. Ignio

Proactive problem management and workload management functionalities are examples of features in this software. They have generated a revenue of 65 million dollars and have employed 825 people.

4. Onspring

Onspring provides its users with incident management and business process control capabilities. They have 59 employees working for them and have a revenue of 40 million dollars. 

5. ActiveBatch

This IT management solution has functionalities for task management and issue auditing. Its developer, Advanced Systems Concepts, has 80 employees and has 11.6 million dollars in generated revenue.

6. OpCon

This workflow management software has capacity management and maintenance scheduling tools. They have a generated revenue of 8 million dollars and have 35 people in their team.

7. Goverlan Reach

When you use this remote support solution, you can access tools for screen sharing and a live chat platform. They have 7 million dollars in generated revenue and have 35 people working for them.

8. Rundeck

With this digital solution, you can access automation capabilities for compliance and security. They have 6.7 million dollars in generated revenue and have employed 46 people.

9. Optessa MLS

Tools for change management and material requirement planning are accessible in this software. They have 5.4 million dollars in generated revenue and have 37 people working for them. 

10. SmartDeploy

SmartDeploy is an IT service software with inventory management and patch management tools. They have 23 employees in their team and have 3.3 million dollars in generated revenue.

FAQs

How does BPA software function?

BPA (Business Process Automation) software is a digital solution that allows businesses to customize and automate workflows to increase employee productivity and improve efficiency. It provides digital tools for streamlining the complexities of business management and data access. In addition, this software solution allows you to sail through repetitive recordkeeping tasks and other manual processes.

Why is it advantageous to automate IT processes?

Automating your IT processes plays a crucial role in your digital transformation. It helps you leverage digital solutions in your workforce, which can affect employee engagement and retention. In addition, employing automation for your technical services increases accuracy and heightens the scalability of your team. Utilizing IT process automation solutions also makes way for better team collaboration and standardized processes.

What are the responsibilities of IT process managers?

IT process managers are responsible for monitoring system performance and managing procurement processes. Tracking potential issues and identifying the root cause of the problem is also part of the job description. In addition, this job position also entails generating reports, developing better digital employee experience management strategies, and managing vendors.

As more businesses opt to digitize their processes, you should be steps ahead and aim to smoothen out your digital transformation. Go ahead and get rid of obstacles and challenges on your way and attain your desired results by choosing to automate your IT processes with the best IT process automation software for you. 

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