Ensure that the technologies your organization uses align with your business needs and that they live up to your standards and help your organization grow by employing effective IT services management processes. Get robust ITSM software to help you achieve the outcomes you expect to attain by choosing yours today. Read and learn more about this modern solution as you go through this article. 


12+ ITSM Software

1. Atlassian

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Rating: 4.7/5

Price: Custom

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2. SysAid

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Rating: 4.7/5

Price: Free

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3. ServiceNow

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Rating: 4.6/5

Price: Custom

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4. SolarWinds

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Rating: 4.6/5

Price: Free

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5. Freshservice

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Rating: 4.6/5

Price: $19/Month

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6. TOPdesk

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Rating: 4.6/5

Price: $66/Month

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7. SapphireIMS

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Rating: 5/5

Price: $1500/Year

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8. Zendesk

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Rating: 4.5/5

Price: $49/month

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9. Cherwell

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Rating: 4.4/5

Price: Custom

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10. BMC Remedy

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Rating: 4.1/5

Price: Custom

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11. HaloITSM

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Rating: 4.8/5

Price: $54.78/month

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12. ServiceDesk

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Rating: 4.3/5

Price: $495/Year

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13. Proprofs

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Rating: 4.7/5

Price: $3.5/month

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What Is ITSM Software?

ITSM (Information Technology Service Management) software is a platform that functions to aid IT teams with their daily operations of managing IT services. It integrates necessary service management tools in one platform, improving governance to provide a better end-user experience. Also, it measures data analytics and other metrics, giving better insights on the performance of software applications and the outcomes of employed IT management strategy.

This software processes and categorizes service requests and helps users keep needed documentation through its ticketing software functionalities. In addition, it offers digital tools for predicting and detecting IT issues to prevent incidents from happening and mitigate risks effectively. 

Benefits

With this software technology, you can opt for the more productive and efficient method of IT automation. Also, it helps you determine and deliver the best practices for your IT services, allowing you to maximize results. In addition, having this modern solution in your toolkit improves IT resource management processes and increases the accuracy and effectiveness of your technical services. 

Features

You can customize most software solutions under this category to meet your ITSM needs and demands. Despite that, if you want to achieve the most from your software and execute your strategy seamlessly, you need to deliberate your choices carefully and look for the one most suited for you. That said, study the key players in the software market presented in this article while considering essential factors. One of the elements you should pay attention to is their offered pricing plans and software packages. Also, look for software that sports an extensive list of supported digital devices. The following are features that should also hold weight in your decision-making process:

  • IT self-service portal
  • Knowledge base management tools
  • Workflow management and automation capabilities
  • Incident management features
  • IT asset management functionalities
  • Configuration management tools
  • Machine learning capabilities
  • Change and release management tools
  • Advanced customization
  • Ticketing system
  • Analytics platform

Top 10 ITSM Software

1. ServiceNow

With this IT management platform, you can utilize network monitoring and compliance management capabilities. They have a revenue of 4.5 billion dollars and have employed 15,000 people. 

2. Atlassian

This knowledge management software has information governance and document management functionalities. They have 2.1 billion dollars in generated revenue and have 5,752 employees. 

3. BMC Remedy

Change management and incident management features are accessible in this IT service software. They have generated a revenue of 2 billion dollars and have employed 6,000 people.

4. SolarWinds

With this issue tracking system, you can streamline audit management and relationship mapping. SolarWinds have 3,200 people working for them and have 938.5 million dollars in generated revenue. 

5. Zendesk

Zendesk is a call center software with corrective and preventive actions tools and problem management functionalities. They have a revenue of 816.4 million dollars and have 3,570 employees. 

6. TOPdesk

TOPdesk is a maintenance management solution with a service catalog and automated routing tools. They have 863 employees and have 125.1 million dollars in generated revenue. 

7. Cherwell

You can use capabilities for cost tracking and release management in this ITSM software. They have a generated revenue of 22 million dollars and have 152 people on their team.

8. SysAid

This service desk solution has tools for issue auditing and maintenance management. They have 111 people in their team and have 20 million dollars in revenue. 

9. SapphireIMS

SapphireIMS offers functionalities for software license management and work order management to its users. Its developer, Tecknodreams Software Consulting, has employed 107 people and has a revenue of 15.5 million dollars. 

10. Freshservice

With this IT project management software, you can access bug tracking and change planning features. They have 78 employees in their team and have a generated revenue of 15 million dollars. 

FAQs

What are IT service management activities?

IT service management activities cover tasks involved in ensuring operational IT service design and effective IT strategy. These practices entail resolving issues and improving weaknesses to provide a quality digital experience for employees and customers. In addition, employing this strategy helps you keep track of your software spending and avoid paying for unnecessary updates or add ons.

What is the ITIL framework?

ITIL (Information Technology Infrastructure Library) refers to the framework containing guidelines on the best practices to manage IT services allowing organizations to leverage their IT assets and resources to achieve their organizational goals. It consists of books filled with checklists and procedures to undertake IT risk management, customer relationship management, compliance management, and other essential aspects of ITSM.

What are tips for successful ITSM practices?

One of the tips to enhance the effectiveness of your ITSM strategy is to have a talented IT team and incorporate effective ITSM software technology in your daily processes to engage them. Also, delegate responsibilities effectively by letting separate IT employees deal with and execute your problem management and incident management processes. Another tip is to gather user sentiments for software applications and leverage data analytics to figure out the best way to configure your processes.

Discover the most optimal way to pivot your strategies and know where to invest your IT resources to garner the results you desire and deserve by equipping your organization with the best ITSM software for you. Choose yours and start employing the best digital experience management practices as early as now to increase operational efficiency and enhance the customer experience. 


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