10+ Best Live Chat Software For Free for Windows, Mac, Android 2022

10+ Best Live Chat Software For Free

1. JivoChat

2. Crisp

3. Freshdesk Messaging

4. Smartsupp

5. Tidio Chat

6. Zoho SalesIQ

7. respond.io

8. Formilla.com

9. Chaport

10. Chatra

11. My LiveChat

What Is Live Chat Software?

Live chat software is a business chat software where businesses can use chat windows provided by the software to interact in real-time with website visitors. This software is usually operated by customer service agents who are ready to help customers in real-time through chat messaging.

Benefits

Live chat software allows customer service agents to help customers who have queries about products or website navigation by using live chat software. Support staff members can either wait for visitors to proactively contact them with queries or issues by using pop-up chat windows to encourage user involvement. The software includes reporting and analytics, interactive chat alerts, and discussion preservation are a few features. Customers support teams may utilize live chat software to swiftly reply to queries, business development staff members can interact with leads who might not be reachable by phone or email, and administrative workers in the education sector can engage with prospective students, among other applications.

Features

Live chat software should provide instant messaging software capabilities that establish a connection between customer service representatives. Live chat software should also provide chat windows where customer service agents can establish conversations with their customers in real-time. The software should also have inbox tools where agents can manage and archive their conversations with their customers

• Instant messaging between agents and customers
• Chat windows
• Customer inbox