One of the foundations of customer relationships is the amount of security and trust between both parties. Nothing fosters trust more than providing support in difficult situations. That said, have your customers back by providing accessible and responsive help desk. One way to do it is by going digital and taking advantage of online help desk software.
13+ Online Help Desk Software
3. Web Help Desk
5. Vivantio Pro
13. Service Hub
What Is Online Help Desk Software?
Online help desk software is a digital solution that helps small and big businesses in providing customer support. This software provides a communication platform that allows organizations to accommodate queries and requests from customers. Also, it has a ticketing system that serves as a documentation tool for the issues received from the customers. This functionality also supports the organization and categorization of these said customer requests.
When you utilize this online help desk system, you can use digital tools to automate the repetitive tasks of help desk daily operations. In addition, it collects data analytics and converts them into comprehensive visual digital reports.
When you equip your business with online help desk software, you can streamline the lengthy and complex steps in managing help desk processes. Also, it reduces your response time which makes way for a better customer experience. In addition, this digital solution can also benefit you by cutting the costs necessary for these operations.
Deciding on software is a challenge you need to overcome before you can start enjoying the advantages of this digital technology. There is a long list of available software you can use for your business in the software market. On top of that, you will also come across varying subscription plans and package deals. That said, in your selection process, you should look closely into the functionalities and purposes they can offer you. Pick the one that can aid you in filling in the holes of your help desk needs and demands. The following are features you should consider:
- Ticketing software functionalities
- Live chat system integration
- Contact channel management tools
- Analytic platform and dashboard
- Powerful reporting tools
- Automation capabilities
- Third-party applications integration
Top 10 Online Help Desk Software
1. Zoho Desk
Zoho Desk offers appointment management and batch communication capabilities to its users. They have 7,023 employees working for them and have generated revenue of over 1 billion dollars.
With Jira, you can simplify business process automation and backlog management. Its developer, Atlassian, has 5,149 employees and has generated revenue of 746.6 million dollars.
3. Wix Answers
This help desk software has a self-service portal and multi-channel communication functionalities. They have 3,742 people in their team and have 542.6 million dollars in revenue.
With this software, you can streamline call recording and call scripting. Zendesk has 459.9 million dollars in generated revenue and employed 3,172 people.
This software provides its users with communications management and call center management tools. Its developer, Freshworks, has 4,149 employees and has 288.87 million dollars in revenue.
Diagnostic tools and configuration management controls are examples of features in Spiceworks. They have 41.9 million dollars in generated revenue and have 289 people working for them.
This digital solution allows its users to utilize tools for asset tracking and convenient methods for billing and invoicing. They have 15.9 million dollars in generated revenue and employed 78 people.
Freshservice helps support agents with its barcoding and audit management functionalities. They employed 78 people in their team and have 15 million dollars in revenue.
Hiver is a customer support solution with queue management and project management capabilities. They have 12.5 million dollars in generated revenue and have 26 people on their team.
Call logging and account management properties are accessible in this software. Its developer, QualityUnit, has generated revenue of 5.2 million dollars and has 36 employees.
Why are help desks essential in business?
Help desks in business aids businesses in providing support and meeting the demand of customers. It provides messaging platforms for customers to contact support agents. Also, it has complaint management tools to help its users deal with issues regarding their products and services. In addition, help desks keep records of essential data and track crucial metrics.
What is the role of ticketing systems in customer support?
A functional ticketing software integrates various information regarding customer requests across multiple channels in a centralized platform. Also, for a more comprehensive view, it turns them into the form of tickets. This system plays a role in ensuring quality responses to customer requests. In addition, it improves customer experience and satisfaction.
What are tips for successful help desk management?
Your workforce plays an integral role in the performance and quality of the services of your help desk. That said, you should ensure to provide appropriate employee training to hone essential skills. Also, you should consider the methods and means you are utilizing. In this digital era, you should take advantage of digital solutions to simplify complex processes of managing help desks.
Traveling for minutes and waiting in long lines are factors that can fuel the impatience of your customers. Oftentimes, it results in ineffective communications, which damage customer relationships. That said, streamline customer communication and improve accessibility by moving your help desk services online. Download the online help desk software of your choice and thrive in the game of ensuring customer success.
10+ Best Chemical Software for Windows, Mac, Android 2022
12+ Best Vulnerability Scanner Software for Windows, Mac, Android 2022
4+ Best Bundled Pay Management Software for Windows, Mac, Android 2022
10+ Best Trust Accounting Software for Windows, Mac, Android 2022
10+ Best Patient Portal Software for Windows, Mac, Android 2022
13+ Best Virtual Reality (VR) Software for Windows, Mac, Android 2022
12+ Best Bed and Breakfast Software for Windows, Mac, Android 2022
15+ Best Resort Management Software for Windows, Mac, Android 2022
14+ Best Hotel Channel Management Software for Windows, Mac, Android 2022
12+ Best Social Media Monitoring Software for Windows, Mac, Android 2022
10+ Best Transport Management Software for Windows, Mac, Android 2022
10+ Best Other Marketing Software for Windows, Mac, Android 2022
10+ Best Top Sales Enablement Software for Windows, Mac, Android 2022
8+ Best Industry Business Intelligence Software for Windows, Mac, Android 2022
10+ Best Insurance Agency Software for Windows, Mac, Android 2022