Telemarketing has evolved in that it allows call center agents to call through a voice over the internet system. With online telemarketing software, call centers can manage their telemarketing operations and strategies easily.
22+ Online Telemarketing Software
5. Kixie PowerCall
6. ChaseData CCaaS
14. Freshdesk Contact Center
18. Voiptime Cloud
23. Sales Sling
What Is Online Telemarketing Software?
Online telemarketing software is a contact call center software that allows businesses to promote their products and services through telephone marketing campaigns. This telemarketing software uses companies’ contact centers to communicate with their customers.
Online telemarketing software provides classic telephone call center tools that allow telemarketers to call and communicate with their customers, with various features to manage this system such as inbound queuing, call routing, outbound contacting, and many more. The call center software establishes a communication helpline for customers by companies to reach out to them regarding sales and inquiries. The software also integrates with CRM software where customers can access information on the customers they were communicating with as well as update their customer record information.
The software also integrates with contact center workforce software to help managers monitor their call center workforce and their productivity. The software also integrates with speech analytics software to help transcribe calls automatically with effective results which may be used for quality assurance and training purposes. The software is also integrated with telecom services software as it establishes the connection between the call center agents and customers with the telecom carrier’s services. The software also works in remote workforce settings that allow contact center agents to communicate with their customers at their homes, as well as on-site offices where they work from the company premises. The software also works for many industries, and they benefit from having their products and services being promoted in online telemarketing.
Online telemarketing software should be able to allow call center agents to accept or manage incoming calls as well as manage phone number assignments for outbound purposes. The call center software should establish an infrastructure for call management and monitoring, which they can track, record, and monitor calls.
The software should also have automatic call distributors and interactive voice response software capabilities to allow for automated robots or pre-recorded calls to communicate with the customers when human representatives are not available to attend to calls. The predictive calls software should also provide artificial intelligence software tools such as speech analytics and automatic dialing. The open-source outbound contact center should be able to integrate with call center workforce software for the management of call centers and agents’ productivities.
- Manage incoming calls
- Manage phone number assignments
- Establish call management and monitoring
- Automatic call distributor and interactive voice response
- Artificial intelligence tools
- Integrate with call center workforce software
Top 10 Online Telemarketing Software
contactSPACE’s auto-dialer software allows call centers to manage their operations with its predictive and preview dialers. ContactSPACE has 15 employees and earns annual revenue of $2.2 million.
Bitrix24 works for cloud and on-premises environments with its call center software that supports multiple languages. Bitrix24 has 55 employees and earns annual revenue of $8 million.
3. Kixie PowerCall
Kixie PowerCall allows car telemarketers to simplify the way they promote their cards with its sales engagement software that guarantees to boost their productivity and revenue. Kixie has 10 employees and earns annual revenue of $1.4 million.
Branch emphasizes the importance of mobile technology as it helps companies foster financial growth that improves their productivity, customer and employee experience. Branch has 555 employees and earns annual revenue of $98.7 million.
Five9 uses artificial intelligence software to establish algorithms that redirect callers to the nearest available representative. Five9 has 1,857 employees and earns annual revenue of $206.3 million.
VICIdial’s contact center software is open-source with its predictive dialer tools that helps call centers manage their inbound and outbound calls. VICIdial has 16 employees and earns annual revenue of $5.2 million.
CloudTalk’s call center software is powered by the cloud that helps outbound telemarkets to manage their calls and promotion with its high-quality call capabilities. CloudTalk has 163 employees and earns annual revenue of $25.1 million.
PhoneBurner’s outbound contact center software helps companies to gain more leads without radio silence between the call center agent and customers. PhoneBurner has 43 employees and earns annual revenue of $14 million.
9. ChaseData CCaaS
ChaseData CCaaS is flexible with its contact center software that helps call center agents manage inbound and outbound calls with ease. ChaseData has 25 employees and earns annual revenue of $8.1 million.
CallTools helps call center agents maximize their contact ratios and leads that can help their companies increase revenue and profit with its cloud-based contact center software. CallTools has 16 employees and earns annual revenue of $5.2 million.
What’s the difference between online telemarketing software and telesales software?
Online telemarketing software focuses on interacting with customers on phone calls through VoIP software and video conferencing software capabilities while telesales software focuses on selling products through phone calls.
How can online telemarketing software save time and money for companies?
Online telemarketing software can help companies save their time and money with their automated telemarketing tasks that reoccur which can be managed in a single-view dashboard, helping companies to save their time and money.
How much does online telemarketing software cost?
Pricing for online telemarketing software can range from free to $400 per month, with each software offering custom pricing which increases its pricing as it offers more features through subscription tiers. Pricing for online telemarketing software varies depending on the features available and the intended users. Small companies may benefit from low-cost online telemarketing software while large companies may benefit from high-cost online telemarketing software.
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