Every company should establish an open line for customers to report on issues regarding a product, service, or even the company itself. With an open source issue tracking software, companies can help out how to interact with customers easily with its customized setup. Here are some of the best open source issue tracker software.


6+ Open Source Issue Tracking Software

1. Zoho Desk

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Rating: 5/5

Price: FREE

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2. VisionFlow

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Rating: 5/5

Price: $22.22/month

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3. Sentry

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Rating: 4.8/5

Price: FREE

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4. MantisBT

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Rating: 5/5

Price: Custom

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5. OsTicket

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Rating: 4.5/5

Price: Custom

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6. PageProofer

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Rating: 5/5

Price: $30/month

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7. Request Tracker

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Rating: 4.5/5

Price: FREE

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What Is Open Source Issue Tracking Software?

Open source issue tracking software is an open source version of issue management software that allows customers to report for issues in a product, service, or software using the company’s highly customized helpdesk service. The software provides customer service and ticketing system tools to companies to allow them to manage complaints, issues reports, and more effectively.

Benefits

Open source issue tracking software allows companies to highly customize their issue tracking software in a way that its added features and tools within the pre-existing software can help businesses better serve customers in correcting errors and resolving issues. The customer feedback received can help companies better improve the way they communicate with their customers. The software can also help companies provide tools for customers to report on defects and bugs, making this software inclusive to many businesses with its issue tracking tool.

Features

Open source issue tracking software offers identical software to a typical issue tracking software, except its software should allow companies to add new features and tools on top of the pre-existing issue tracking software. The software should be able to provide customer communications management software tools that allow customers to message companies over issues to which they can respond.

These tools should allow them to communicate on various channels. Some software may provide a layout where companies can communicate with their customers from various channels in one view, or communicate in dedicated tabs in one software. It should also be able to automate certain tasks if needed, such as chatbots responding to customers on common issues. The software should also be able to manage and archive every bug through issue tracking so that developers can improve the product, services, or software based on the information gathered from customers. The software should also be able to provide data analytics software tools that allow companies to see common issues, customers demographics, and more to better know their customers.

  • Open-source software tools
  • Customer communications features
  • Automate tasks
  • Chatbots
  • Issue tracking tools
  • Data analytics features

Top 7 Open Source Issue Tracking Software

1. VisionFlow

VisionFlow’s CRM software allows companies to optimize the way they interact with customers in reporting issues. VisionFlow has around 25 employees and earns a revenue of $5 million.

2. Zoho Desk

Zoho Desk provides companies with their customer service software that empowers the context-aware framework that helps them understand customers’ feedback better. Zoho has 7,023 employees and earns a revenue of $610 million in 2020.

3. MantisBT

MantisBT provides a bug tracking system software that allows teams to collaborate and fix errors in no time. ManitsBT has around 25 employees and earns annual revenue of $17.1 million.

4. Sentry

Sentry’s error tracking software allows developers to fix and prioritize errors effectively. Sentry has 142 employees and earns annual revenue of $18.9 million.

5. OsTicket

OsTicket’s open source support ticketing system allows companies to streamline their customer service. OsTicket is owned and developed by Enhancesoft, which the parent company has around 25 employees and earns a revenue of around $5 million.

6. Request Tracker

Request Tracker allows companies to respond to request emails effectively with its useful customer feedback software. Request Tracker is owned and developed by Best Practical, which the parent company has 10 employees and earns annual revenue of $1.5 million.

7. PageProofer

Owned and developed by DGrigg Development, PageProofer allows companies to gather customer feedback with its attractive visual feedback software that helps optimize their websites.

FAQ

Is open source issue tracking software similar to open source bug tracking software?

While both software offers similar features, their functionalities are different. Issue tracking software focuses more on tracking common issues that apply to products and services such as defects, damages, etc. Bug tracking software focuses more on the bugs and errors found in software. Some issue tracking software does provide bug tracking tools to allow IT companies to use their software.

Can issues be resolved in real-time using an open source issue tracking software?

It is possible to resolve issues in real-time depending on the software’s features and whether companies have the manpower to resolve these issues in real-time. One of these features is co-browsing software, which customer service representatives can resolve these issues by fixing them using the customer’s screen.

How much does open source issue tracking software cost?

Pricing for open source issue tracking software can range from free to $30 per month or more, with custom pricing available for some software. Pricing for open source issue tracking software can vary depending on the features available and the intended target business. Small businesses may benefit more from free or low-cost open source issue tracking software, while large businesses may benefit more from high-cost software.

Open source issue tracking software can help companies to fix their products and service’s bugs and errors effectively. While a daunting task, the rewards of fixing these bugs are worth the trouble.


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