With the number of customers or prospects that your agents should contact daily, ensure they deliver quality services consistently and efficiently by going digital with your operations. Secure the tool that will help you go through your digital transformation seamlessly by getting your outbound call center software as early as now.


10+ Best Outbound Call Center Software

1. Servetel

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Rating: 4.1/5

Price: Custom

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2. Exotel

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Rating: 4.2/5

Price: $77.15/Month

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3. Zendesk

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Rating: 4.2/5

Price: $19/Month

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4. CallHub

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Rating: 4.2/5

Price: FREE

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5. CloudTalk

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Rating: 4.3/5

Price: $15/Month

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6. Ameyo Contact Center Software

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Rating: 5/5

Price: Custom

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7. Five9

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Rating: 4.2/5

Price: $100/Month

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8. Ozonetel CloudAgent-lite

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Rating: 4.7/5

Price: Custom

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9. Aircall

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Rating: 4.3/5

Price: $30/Month

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10. Voicent

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Rating: 4/5

Price: Custom

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11. Bright Pattern

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Rating: 4.7/5

Price: $70.00/Month

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What Is Outbound Call Center Software?

Outbound call center software is the modern solution that allows organizations to modernize their approach to making calls to amplify outreach programs and other business processes. With this technology, you can automate your processes and even give calls virtually, and other solutions under this category also allow users to use multiple communication channels. This digital solution has data analytics capabilities for gaining the necessary knowledge to follow up on prospects and close deals. Also, it has calendar & scheduling capabilities for setting appointments and callbacks. 

Benefits

This technology allows you to increase employee productivity by employing workflow automation on repetitive manual processes and monotonous tasks. It accelerates the processes and improves collaboration with the customer, improving the overall call experience. Another benefit of using this software is it helps with tasks for gathering and storing data.

Features

The software market provides stand-alone outbound call center solutions and software that offers end-to-end call center management processes. They can both be helpful with filling in the gaps in your operations, although their software packages come at varying prices. That said, ensure to single out the one that adheres to your budget and provides you with the functionalities you need. The following are features that you should look out for in your outbound call center software:

  • Call recording and monitoring capabilities
  • Contact management functionalities
  • Lead generation tools
  • Lead intelligence features
  • Appointment scheduling functionalities
  • Live chat capabilities
  • SMS messaging functionalities
  • CRM software integration
  • Smart dialer

Top 10 Outbound Call Center Software

1. Zendesk

With this customer engagement solution, you can streamline processes for overseeing problem management and complaint monitoring. They have employed 5,450 people and have 1 billion dollars in revenue.

2. Five9

Five9 is a platform that provides users with features for voice customization and customer segmentation. They have employed 2,138 people and have a generated revenue of 563 million dollars.

3. Aircall

Aircall is a business phone systems software with callback scheduling and online voice transmission features. They have 146 million dollars in generated revenue and have 600 employees working for them.

4. Ameyo Contact Center Software

Ameyo Contact Center Software simplifies the complexities involved in appointment management and call scripting. They have 392 employees on their team and have 82 million dollars in generated revenue.

5. Exotel

This telephony solution has call logging and workforce management capabilities. They have 321 people on their team and have 65.2 million dollars in revenue.

6. Ozonetel CloudAgent-lite

Functionalities for customizing your welcome greeting and lead management capabilities are accessible in this telemarketing software. They have 127 employees working for them and have a revenue of 31 million dollars.

7. CloudTalk

With CloudTalk, you can utilize manual and progressive dialer features. They have a revenue of 25.1 million dollars and have 163 people working for them.

8. CallHub

With this call center software, you can use digital tools for list management and mass texting. They have 6.1 million dollars in generated revenue and have 30 employees on their team.

9.  Servetel

This cloud communication platform has functionalities for call reporting and survey management. Servetel communication has 6 million dollars in revenue and has 29 employees.

10. Voicent

Campaign management and call scheduling tools are features you can use in this VoIP software. They have generated a revenue of 4.5 million dollars and have employed 22 people.

FAQs

What are the differences between inbound and outbound call center software?

Outbound and inbound call centers often go hand to hand because they are similar in that these call center solutions involve providing services and delivering strategies through calls. Although, these two have significant differences. The former refers to the technology that helps streamline tasks for making outgoing calls, usually for cold calling and closing deals. On the other hand, the latter is the modern solution for digitizing the management and tracking of incoming calls from customers asking for responses or support to their issues and complaints.

Why is outbound calling essential?

Outbound call center services help maximize your sales and marketing efforts, increasing brand awareness and establishing a positive brand reputation. Also, with this, you can gather business intelligence and request information to make your campaign messages targeted and personalized. An effective outbound calling strategy helps businesses convert more leads into buying customers.

What is call center CRM software?

Call center CRM software works to centralize customer information across multiple messaging channels and digital touchpoints. It tracks behavioral analytics and makes data more digestible for users making it easier to incorporate a data-driven culture in the sales and help desk services and determine pain points. CRM solutions provide agents and teams with digital marketing capabilities and information management features.

With outbound call center services, data is king. That said, equip the tool to help you find the right timing and approach when making the call to engage customers and provide them with a pleasing and memorable experience. Achieve the results you want within a few clicks and ensure your agents stay engaged and motivated with the best outbound call center software.


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