Time is money. As such, sales teams must act up and create and respond to calls to find business leads and secure these deals with clients. With outbound call tracking software, call center agents can execute the tasks they need to do to ensure they have new customers invested in their products and services. Here are some of the best call tracking software to make outbound calls by call tracking companies!
24+ Outbound Call Tracking Software
1. HubSpot Sales Hub
3. Dialpad Talk
6. XANT Playbooks
13. Dialpad Sell
14. Kixie PowerCall
16. ZoomInfo Engage
17. Salesforce Essentials
18. Velocify Lead Manager
What Is Outbound Call Tracking Software?
Outbound call tracking software is a call tracking software where call center agents initiate phone calls to secure a business transaction. These calling tracking services place call center agents into opportunity situations to make phone calls to generate leads for their business clients.
Outbound call tracking software enables call center agents to be responsive in returning calls to interested clients on behalf of their business. In business, time is money. As such, the call tracking system provides fast tools where agents can quickly create or respond to calls with ease, saving them time from dialing numbers. These call tracking solutions also help call center agents to convince new customers that are interested in avail the business’ products and services. The sales call tracking software also helps agents to maintain customer loyalty from their veteran clients which empowers the business clients they work with.
Outbound call tracking software provides a centralized framework where agents can simply make calls directly from the software’s dashboard, making it easy for agents to make calls at a speed of light. The calls management software should also provide tools that enable call center agents to create calls quickly such as auto dialer software tools that enable agents to directly call their customers as opposed to dialing their number. The phone call tracking software should also be able to track how agents interact with their customers, which may include call recording software tools and data analytics software tools. The call center tracking software should also be able to have voicemail software tools to help call center agents return calls when they are missed, ensuring businesses’ assurance of being responsive as soon as possible.
- Make calls directly from the software
- Auto dialing tools
- Document calls and interactions with customers
- Voicemail tools
Top 10 Outbound Call Tracking Software
2. Salesforce Essentials
Salesforce Essentials’ customer relationship management software helps small businesses reach out to their customers easily. Salesforce has 45,712 employees and earns annual revenue of $2147.5 billion.
3. HubSpot Sales Hub
HubSpot Sales Hub’s sales software helps businesses to streamline their customer relationship management with its all-in-one CRM software. HubSpot has 5,422 employees and earns annual revenue of $786.2 million.
PhoneBurner’s auto dialer software ensures businesses can turn a profit by simply fostering good customer relations. PhoneBurner has 43 employees and earns annual revenue of $14 million.
5. Velocify Lead Manager
Velocify Lead Manager’s lead management software allows businesses to grow their sales faster by reaching out to customers to secure and close down deals. Velocify has 82 employees and earns annual revenue of $11.9 million.
VanillaSoft’s sales engagement software provides call center agents the tools they need to engage with clients and close down sales in their simple centralized software. VanillaSoft has 85 employees and earns annual revenue of $9.3 million.
OpenPhone provides fast dialing software that helps businesses to add work phone numbers easily. OpenPhone has around 25 employees and earns a revenue of around $5 million.
Groove’s sales engagement software helps businesses improve their customer relationship management and earn more revenue for their business. Groove has 21 employees and earns annual revenue of $3 million.
Jiminny’s sales intelligence software provides helpful insights to businesses that help leaders to make well-informed decisions on improving customer relationships. Jiminny has 12 employees and earns annual revenue of $1.7 million.
10. Kixie PowerCall
Kixie PowerCall helps businesses to launch outbound calls straight from the software’s Chrome extension app. Kixie has 10 employees and earns annual revenue of $1.5 million.
Can outbound call tracking software be considered CRM software?
Yes. Outbound call tracking software exhibits some features and tools found in some CRM software. In fact, outbound call tracking software features may be found in some CRM software where businesses document their interactions with customers which is important in maintaining a stable customer relationship management system in the business.
Who would use an outbound call tracking software besides call center agents?
Besides call center agents, outbound call tracking software is also used by telemarketers and sale representatives as they can persuade new customers in purchasing their product and service. Since marketers and sales representatives are often busy in other aspects of customer management, call center agents are trained to follow up and secure business transactions and lead on behalf of the company.
How much does outbound call tracking software cost?
Pricing for outbound call tracking software can range from $10 per month to $49 per month or more, with custom pricing for some software. Pricing for outbound call tracking software varies depending on the features available and the intended target business. Small businesses may benefit from using a low-cost call tracking software, while large businesses may benefit from using high-cost software.
With outbound call tracking software, call center agents and sales teams can find new customers and maintain relationships with their loyal customers in securing business transactions with them that can help their company grow.
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