Personalized service is essential in patient care. Being able to provide patients with the information they need, and keeping them engaged in the care process, ensures the chance that patients will choose you as their health provider again and again. All that can be made possible with a smart patient relationship management (PRM) system in place.
Looking for the best PRM software for your healthcare business can be a headache. This is why we did the hard work for you and listed more than 10 excellent PRM software products.
10+ Patient Relationship Management (PRM) Software
5. Lighthouse 360
8. Legwork Base PRM
11. Salesforce Health Cloud
What Is Patient Relationship Management Software
Patient relationship management software, or healthcare customer relationship management (healthcare CRM) software, helps optimize the entire patient care journey by enabling an effective flow of information and increasing patient engagement. PRM software is also a closely related healthcare version of customer journey analytics software.
PRM software houses all patient information and journeys into one program, making provider-patient communication more simplified and accurate. Further, PRM software allows patient-centered care as improved access and communication ultimately contribute to excellent patient outcomes and more efficient workflow.
With a PRM software tool in hand, you can leverage patient feedback and find valuable information that will give you insight into what is working well and what needs improvement in the care delivery process. Besides leveraging patient feedback, PRM software also allows you to track patient journeys, thereby improving patient outcomes. PRM software is also very useful in improving your communication with patients.
With its courteous appointment reminder features, PRM software also reduces no-shows. Its automatic reminders let patients confirm, cancel, or reschedule appointments. Most importantly, PRM systems create opportunities for regular patient engagement.
Because PRM software informs the provider what the patients are saying about their medical practice, health providers can respond to negative reviews, commit to evaluation, and analyze patient outcomes, helping build a strong clinic reputation via social media presence.
Moreover, PRM software offers a streamlined way to patient care processes. Thus, it also eliminates the administrative burden.
Simply, PRM software improves and consolidates the data and functionality of EMR software and patient engagement software. The features of PRM Software products may vary from vendor to vendor, but when looking for the right one for your practice, here are things you need to check:
– Has the ability to capture, update, and share or provide access to patient health info from various patient information system
– Is capable of managing and synchronizing the flow of information within a healthcare system
– Can capture patient feedback to enable meaningful patient-provider interactions
– Can use clinical documentation, records management, and case updates to track patient journeys
– Going beyond traditional healthcare processes to support patients in between care episodes
Top 10 Patient Relationship Management Software
RevenueWell was launched in 2012 to provide a PRM solution to meet the unique needs of busy dental practices. The company has 115 employees and generates $23M in revenue.
WebPT is a renowned therapy platform for improving care and fueling business growth. The company has 500 employees and generates $105M in revenue.
Weave offers an all-in-one customer communication and engagement platform for small businesses. The company’s revenue is currently at $118M. They also have good reviews. All these are made possible with the help of their 565 employees.
4. SR Health
SR Health is transforming healthcare by allowing providers to keep in touch with their patients throughout the care journey. As a result, healthcare organizations can optimize health and financial outcomes while offering a better patient experience.
Legwork helps health practices build a better patient experience throughout the patient lifecycle. The company has 70 employees and makes $17M in revenue.
PatientPop is one of the leading experts in the healthcare technology space. This PRM solution makes it easy for providers to promote their practice online, attract patients and retain them for life.
PatientPop generates $38.8M in revenue and has 461 employees.
NexHealth directly integrates with practice management and electronic health record (EHR) systems. NexHealth has 12 employees and generates $9M in revenue.
8. Salesforce Health Cloud
Salesforce Health Cloud helps out with the entire patient care decision by providing a connected experience across every touchpoint — from acquisition through care coordination.
Modento has a HIPAA-compliant dashboard that offers excellent digital forms and consents, two-way patient communication, intraoffice communication, automated appointment reminders, online appointment scheduling, and more.
Modento has 6 employees and generates $1M in revenue.
RecallMax focuses on keeping schedules full. This PRM software solution offers automated communication.
Why Is Having a Good Provider-Patient Relationship Important in the Care Process?
Effective doctor-patient interaction can positively influence patient outcomes by increasing patient satisfaction. This leads to greater patient understanding of health problems and treatments, contributing to improved treatment plan adherence.
What Are Key Traits of Positive Patient Relationship?
There three key traits of a positive patient-provider relationship are empathy, strong communication, and shared decision-making.
Who Uses PRM Software?
PRM software is used by healthcare providers, medical office staff, and patients.
As a health care provider, your goal is to ensure your patients’ needs are prioritized. Thankfully, many PRM software solutions are now available. Take the first step in improving patient management and employee workflow. Download the right software product for your healthcare organization.
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