To gain a fighting chance in the business world, you need to keep up and adapt to the ever-changing industry. The advancement of modern technology has developed innovative methods for businesses to manage records and disseminate information through various digital solutions. That said, do not miss out and also choose to heighten your customer service with robust portals software.
16+ Portals Software
2. Azure Portal
3. Salesforce Customer Portal
4. OnSemble Employee Intranet
5. Oracle WebCenter
6. ServiceNow Now Platform
7. Apache TomEE
9. Red Hat jBoss
12. Ingeniux CMS
15. BizPortals 365
16. Forest Admin
What Is Portals Software?
Portals software is a digital solution that helps businesses to set up a customer portal. It has digital tools that allow its users to customize and tailor their web portals to fit the nature of their business venture. One of the main functions of this system is it offers end-users access to a platform for storing and sharing necessary customer data.
Also, for more website security, this program has functionality that requires customers to register their usernames and passwords to confirm their identities before directing them to their desired data and document. With this software, you can provide your clients with timely updates and information regarding your services and operations.
With this technology, you can eliminate the need for your customers to travel to your stores or offices physically when they want to confirm or access data and transactions. That said, you can utilize this software to secure seamless business processes and improve the overall customer experience. Also, this portal tool can minimize your necessary expenses for your records management tasks.
When you look up available digital solutions for generating client portals in the software market, you can discover a lengthy list of numerous packages and subscription plans. Considering that they function for a similar purpose, most of them have overlapping functionalities. Despite that, you can filter out your choices by studying their unique features and paying attention to the digital devices they support. To choose the one most suited for your business, you should practice competent decision-making skills. The following is a list of features you should consider in your selection process:
- Payment processing gateways
- Customizable forms and workflows
- Centralized database
- Customer chat platform
- Collaboration tools
- Appointment scheduling functionalities
- Customer support tools
- Third-party applications integration
Top 10 Portals Software
1. Azure Portal
When you use this software, you can utilize functionalities for data security and configuration management. Its developer, Microsoft, has 161 billion dollars in revenue and has 182,268 employees.
2. Salesforce Customer Portal
This software allows its users to use tools for contact management and content management. They have 56,606 people in their team and have 26 billion dollars in revenue.
3. Liferay Portal
This digital experience solution has knowledge management and document classification functionalities. They have 152 million dollars in generated revenue and have 1,048 people in their team.
Appointment management and data analytics tracking tools are accessible in this software. They have 166 employees working for them and have a generated revenue of 25.8 million dollars.
Huddle offers customer communications management and calendar management capabilities to its users. They have employed 100 people to work for them and have generated a revenue of 21 million dollars.
6. OnSemble Employee Intranet
OnSemble is a community platform that provides compliance management properties and built-in course authoring tools. Its developer, Passageways, has 16 million dollars in revenue and has 239 employees.
Asset categorization and document management capabilities are examples of features you can use in Bloomfire. They have a revenue of 13 million dollars and have 35 employees in their team.
This virtual data room offers tools to streamline data storage management and document generation. They have 2 million dollars in revenue and have employed 27 people.
Boardable provides its users with electronic signature capabilities and has archiving and retention tools. They have 1.5 million dollars in generated revenue and have 30 people working for them.
In this digital solution, you can access document management and file sharing tools. They have more or less 1 million dollars in revenue and have 19 employees.
Why are customer portals essential for businesses?
Customer portals are powerful tools that support businesses with their complaint management tasks. It allows customers to track the responses to their inquiries and complaints. Also, it serves as a platform that provides your customers the information they need regarding appointments and business transactions. Online customer portals are also accessible any time of the day on the internet.
What are self-service portals?
Self-service portals are platforms that businesses generate to provide virtual support to help customers resolve issues and get answers to their questions without the assistance of agents. It provides accessible information and articles that customers can read to gain relevant knowledge regarding their problems. Also, it has channels and forums that let customers communicate with each other.
What are the various types of portals?
Developers have created varying types of portals to cater to the needs and demands of businesses in various fields. Some of the common types of web portals are vertical and horizontal portals. The former covers a specific industry, and the latter focuses on a wide variety of topics. Other web portals categories include access portals, search portals, community portals, service portals, and marketplace portals.
The advancement of modern technology has not made it possible for customers to travel instantly through physical portals just yet, although it allows them to do it virtually. Online portals have caused transformative changes in the customer service operations of businesses. That said, secure the best portals software today and enhance the level of your customer satisfaction by leaps and bounds.
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