Notifying is a rule of thumb in customer service. Customers want to be notified regarding payments, product updates, net-worthy promotions, and many more. Thankfully, proactive notifications platforms are now emerging in the software market to offer your businesses an optimized customer communications solution.
Customers are more likely to do business with a company that sends reminders. So, make sure to keep in touch with your clients. This can be made possible using proactive multi-channel communication software. Looking for excellent choices? Check our list!
14+ Proactive Notification Software
2. Amazon Simple Queue Service (SQS)
6. Zendesk Support Suite
7. Genesys Cloud
10. Salesforce Digital Engagement
11. VWO Engage
12. Vizury Engage360
13. Dash Notify
14. One Call Now
What Is Proactive Notification Software
Proactive notification software, also known as multi-channel communication software, provides useful information or alerts. This platform enables users (often the customers) to get notifications from the service or newsletter, anything they subscribed to, regarding upcoming deadlines, payments, updates, etc. Notifications are often delivered in the form of SMS, voice messaging, email, and can often allow for a two-way chat.
With proactive notification software in place, you can initiate engagement with your customers. Using this amazing proactive, instant messaging platform, you can:
– influence the customers’ decision-making
– educate customers on new products, services, and features
– offer support options on known issues for customers to be aware of before encountering them
– provide guidance
– quickly reconcile after poor customer experience through apology or discount
The primary feature of proactive notification software is that it allows users to receive reminders, alerts, and notifications in the form of email notifications, SMS, voice messages, or a combination of these or more. Another important feature is that it integrates with customer database software, like customer relationship management (CRM) software. This way, proactive notification software can extract customer-related data, which is essential in making strategies or supporting decisions for client engagement.
Top 10 Proactive Notification Software
Text-Em-All has been a leading provider of mass messaging services for many businesses across different countries since 2005. With this app, users can deliver important messages and/or phone calls to any size group in an instant.
Text-Em-All has 31 employees and makes $6M in revenue.
2. Zendesk Support Suite
Zendesk’s Support Suite allows your business to have natural conversations with customers on any channel. Zendesk has 3,570 employees and makes $816M in revenue.
For over 10 years, many organizations around the world use DialMyCalls as a mass notification sending platform. From daily staffing notifications to emergency notification messages, DialMyCalls allows users to send text messages, phone calls, and/or emails to an entire group of people in just seconds!
DialMyCalls has 23 employees and makes $4M in revenue.
SimpleTexting offers attractive features including sending mass text alerts, providing customer service, and creating automated campaigns. This is why roughly 500 companies — small businesses, non-profits, healthcare providers, and other organizations — use this mass texting platform to reach a large number of audiences.
SimpleTexting has 25 employees and makes $6M in revenue.
OneSignal is a powerful multi-channel messaging platform that enables businesses to deliver over 8 billion messages per day. With the help of its superior architecture, excellent client reviews, and 46 employees, OneSignal makes $9M in revenue.
6. Amazon’s Simple Queue Service (SQS)
Amazon offers a message queuing service, called Simple Queue Service (SQS), to separate the components of a cloud application and transmit any volume of data at any level of throughput without losing messages or requiring other services to be always available.
Amazon, the company, has 1,298,000 employees and makes $386B in revenue.
7. Genesys Cloud CX
Genesys’s Cloud CX solution makes customer relationships simple by turning calls, emails, chats, and social comments into a seamless conversation. Genesys has 5,600 employees and makes $1B in revenue.
Truepush’s advanced features make it a user-friendly tool. Truepush is the world’s most affordable proactive notification platform company for both web and mobile use. The company has 23 employees and makes $4M in revenue.
PushEngage provides personalized push notifications via the web, using automatic segmentation of subscribers and auto-responders. PushEngage has 30 employees and makes $6M in revenue.
10. VWO Engage (previously PushCrew)
VWO Engage is a popular web push notifications platform with features that include everything a business needs to reach customers, real-time.
When Is the Best Time to Use Push Notifications?
Push notifications (or proactive notifications) should be implemented when users might need a reminder about something, say an event or promotion. Like every customer, your clients find great value in receiving push notifications that alert them of updates to their upcoming travel plans or other time-sensitive matters to attend to.
Do Push Notifications Also Fail?
Sometimes, push notifications fail. Because they require unrestricted internet connection, many public work networks imposing restrictions or proxy servers can interfere with the device’s connection to the internet, leading to failure in delivering and/or receiving notifications.
How Can I Be Sure That Push Notification Is Reliable?
Notifications are reliable, but may not be when device manufacturers interfere. Despite that, notifications are not at a point of maturity and broad availability to be the primary way for apps to deliver time-sensitive messages to users, all thanks to rapid improvements.
Why Push Notifications
Proactive notifications can positively impact the customer experience you offer. What’s amazing about this mass messaging platform is that it is less intrusive, unlike other forms of user engagement. On top of that, it can also effectively drive traffic and help users receive useful information, and keep them in touch with the latest updates, promotions, and offers.
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