With the trend of virtual offices and telecommunication, employees can work in the comfort of their homes. The IT support industry has highly benefitted from this trend. Information technology, service desk, MSP, and help desk professionals can improve customer satisfaction, get quicker turnaround times, and reduce costs using remote support tools.
What is remote support? How does it help your business and what does it offer? Learn all that and more as we discuss further. But please allow us to showcase our remote support software list to help narrow down your choices.
15+ Remote Assistance Software
1. LogMeIn Rescue
3. CloudBerry Remote Assistant
13. ISL Light Remote Desktop
What Is Remote Assistance Software
Remote assistance software (or remote desktop) provides IT technicians access to another computer or device remotely in order to provide support. This cultivates that remote connection that allows technicians to see the screen of the remote device on their own screen in real-time. In most cases, technicians can also take control of the remote device for troubleshooting or assist with other tasks.
The software in itself is already beneficial to your IT support service. Particularly, this software enables remote access to the end-users’ devices in order to perform IT support tasks. These tasks include installing updates, troubleshooting, and performing maintenance. All these can take place anywhere.
Aside from enabling remote IT access to computer assets off location via the cloud, remote support software also provides annotations. Annotations allow technicians to draw, highlight, encircle, and box certain areas on the screen of the remote device to enhance the support of the training process. You can also share files and mobile device cameras on the remote assistance platform.
In the event the technician needs help from another technician for troubleshooting issues and remote support, this platform allows them to invite any number of technicians possible. This process is called Transfer Session. Other important features also include unattended remote access and multi-monitor navigation.
Top 10 Remote Assistance Software
Wrike is a remote assistance software trusted by over 20,000 companies and millions of users to provide support remotely using custom-built request forms, Gantt charts, time-tracking reports, real-time updates, and auto-assignment — all in one place. Wrike makes $142.4M in revenue and has 982 employees.
FixMe.IT is a remote support solution tailored to deliver instant, unattended, and on-demand support to clients anywhere in the world. Features include branding, multi-monitor navigation, two-way desktop sharing, file transfer, drawing tools, session recording, reporting, and a whole lot more.
3. ISL Light
ISL Light, by ISL Online, is a web-based desktop solution that enables access and control on any Windows, Mac, or Linux computer in seconds from any device. With this software, you can also provide ad hoc technical support to mobile device users. ISL Online has 110 employees and makes $21M in revenue.
4. Zoho Assist
Zoho Assist is a one-stop solution for remote support, screen sharing, and unattended access on any device from anywhere, at any time.
RemoteCall WebViewer is a flagship product of RSUPPORT. This product has been well-received by all types of companies, governments, public institutions, and organizations in finance and education, because of its impressive speed, reliability, and security.
6. Netop Remote Control
Netop Remote Control is a remote access software that helps organizations in reducing tech support costs, ensuring compliance, and instantly connecting services and devices remotely.
RemotePC is a fast and secure remote access solution for customers, businesses, and IT professionals to access and control their devices remotely. This software allows remote, direct access to computers via the web, now software installation is required.
Slack provides unified communication platform. This software includes real-time messaging, archiving, and search for modern teams. Slack makes $401M in revenue and has 1,664 employees.
TeamViewer is a remote support software that allows a secure connection to computers, access to files and applications, and collaboration. TeamViewer makes $460.3M in revenue.
More than 40,000 businesses rely on Freshdesk because of its easy-to-use customer service solution by offering remote stellar customer support.
How Does Remote Support Software Work?
Remote desktop software captures and sends the mouse and keyboard inputs from the local computer (client) to the server. The client, also known as the VNC viewer, is installed on a local computer and then connect via a server component network. These networks are installed on the remote computer.
What Is Unattended Remote Support?
Unattended access or remote support allows technicians to remotely connect to the endpoint device even without an end-user present. This works by deploying agent apps on the device they manage to provide IT support even when the endpoint is not in use.
What Does Attended Remote Support Mean?
In attend remote support, the technicians can access a device the moment the end-user requests for assistance, hence on-demand support (or ad-hoc assistance). Upon gaining access, the technicians can provide support to resolve certain issues.
Remote assistance software is the game-changer in today’s virtual workspace trend. From troubleshooting to performing other IT support tasks, you can get the assistance you need from anywhere, at any time. Enjoy remote access and control. Support your end-users and their devices with ease. Discover a more sophisticated way to assisting your clients with remote support software.
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