10+ Best Service Desk Outsourcing Companies Software for Windows, Mac, Android 2022

Several factors must come together to provide a positive experience for both customers and workers. The most crucial part is being there for them when they ask for support. Troubleshooting problems and occurrences reported by several users might keep you busy. However, with the right service desk software in place, processes like these may be streamlined. So, get yours from this article right now.

10+ Best Service Desk Outsourcing Companies Software

1. TELUS International Service Desk

2. LimTC

3. Global Help Desk Services, Inc

4. Mindy Support

5. Advanced Managed IT Services

6. SupportNinja

7. Digital Minds BPO

8. ScienceSoft Managed IT Services

9. Peak Support

10. TaskUs

11. Collegis Education

What Is Service Desk Outsourcing Companies Software?

To help internal support workers deal with the challenges of service desk outsourcing companies, software developed by service desk outsourcing businesses is a digital answer. Using this setup, you may control many operations simultaneously. With this software, companies can quickly begin automating IT support processes using workers’ chosen digital devices. As an added bonus, the software may log customer inquiries and complaints in a “ticketing” system. The system then classifies the request and forwards it to the appropriate divisions. Key performance indicators (KPIs) and data analytics are also compiled for this purpose. Most applications in this category also provide in-built chat features to improve telecommunication.

Benefits

Including this program in your digital toolkit will make you more prepared to cope with difficulties. The proper technician will be alerted about the problem more quickly thanks to the streamlined ticketing system. The workflow automation options it offers also simplify the most difficult and time-consuming support desk duties.

Features

The primary goal of your software acquisition study should be to choose a product that offers services that complement your service desk’s needs. but easier to say than do in practice. The software business offers a myriad of digital possibilities. In order to limit down your possibilities, you need to give some attention to the basics of a service desk solution. It is recommended to investigate the numerous software and subscription choices and their compatibility with various business sizes and technical equipment. When making a decision, keep the following in mind:

• Workflow automation
• Asset management
• Service Catalog
• Ticketing management 
• Live chat
• Business dashboard
• Remote workforce management
• Change management
• Issue management

Top 10 Service Desk Outsourcing Companies Software

1. ScienceSoft

For even, the most intricate IT systems, particularly those driven by cutting-edge technologies, ScienceSoft can offer a reliable and capable help desk (big data, AI, ML, IoT, etc.).

2. DICEUS

DICEUS has been offering help desks outsourcing services, such as L2 and L3 technical assistance and technology maintenance, to clients worldwide since 2011.

3. Salesforce

Salesforce has continuously improved since its start, earning its status as the premier support desk outsourcing provider.

4. XACT

XACT is a business that provides various contact center solutions, including software and assistance for dealing with customers.

5. Dataprise

Depending on your needs, Dataprise’s IT Help Desk Outsourcing services may be either full- or part-time assistance, application/customer service, or a complete technical service resource center.

6. CGS Inc.

Adapting to new tools and business requirements is something the CGS team is well-equipped to do. It maintains customer service offices in many countries, including the United States, Romania, Chile, Israel, and India.

7. CMS

The CMS development staff may adapt the solution to your needs and build in sophisticated integration mechanisms.

8. Buchanan Technologies

Buchanan provides a variety of IT service desk availability choices, including around-the-clock support, weekend and evening support, and support during non-business hours. It has been given official HDI approval.

9. Global Help desk services

The United States is home to Global Help Desk Services. Live support is available around the clock. It caters to corporate giants by offering a variety of services.

10. Giva

Giva operates as a Help Desk service in the cloud. Helps with issues including people opening the incorrect tickets, a backlog of tickets, and slow response times.

FAQs

You need to act quickly and efficiently when issues develop with the technological side of your organization or your customers’ experiences. If you don’t do this, it might be disastrous for your business. The best service desk software will help you prevent security breaches and provide first-rate assistance to your clientele.