Companies need to know how their customers behave and interact with them One of the ways that companies gauge their customers’ behavior is through session replay software, which tracks how websites track how visitors engage with their websites and apps. Here are some of the best session replay software available right now.
25+ Session Replay Software
1. Dynatrace
2. FullStory
3. Smartlook
4. Hotjar
5. LogRocket
6. Mouseflow
7. Contentsquare
8. Glassbox
9. WalkMe
10. Plerdy
11. Auryc
12. Quantum Metric
13. Crazy Egg
14. Decibel
15. UserZoom
16. Lucky Orange
17. Cux.Io
18. UXtweak
19. LiveSession
20. Inspectlet
21. Browsee
22. Reactflow
23. Clicktale
24. SessionCam
25. Capturly
26. Yandex.Metrica
What Is Session Replay Software?
Session replay software is a user experience monitoring software where companies record and document visitors during a visit session of their website. This user session replay software tracks how the user interacts with the website, its features, and its products, as well as encountering bugs and errors during their visit sessions.
Benefits
Session replay software allows companies to keep track of how their visitors interact and engage with their websites. Learning how their users interact with their website through the replay media catcher software can help companies improve the user experience of the website for their customers. The replay software also helps companies to find any errors and bugs that were encountered by their visitors during their visit sessions which they can resolve with bug tracking software tools. By knowing how their customers feel about their experiences, can lead to website developers of the company optimizing their websites to enhance the experience of their customers. Marketers can also use this software to see how their website visitors interact with their products and how to market and appeal to them
Features
The session replay software should be able to provide tools for companies to monitor and track how their visitors interact with their websites during their sessions. These tools include session recording software tools that can be stored in the software’s centralized database that the account owners can access. The software should be able to provide solutions and insights into how to improve the visitor experience of their website. The software should also include data analysis software tools that help companies be guided on how to enhance their website user experience based on the data generated from the way customers interact with the website.
- Recording tools
- Store recording sessions in a centralized database
- Tools to enhance the visitor experience
- Data analytical tools
Top 10 Session Replay Software
1. LiveSession
LiveSession’s data analytics software helps companies better understand their customers in an attempt to boost revenue. LiveSession has 6 employees and earns annual revenue of $900,000.
2. FullStory
FullStory’s digital experience intelligence software helps companies to see how their customer behavior can drive their growth as a company. FullStory has 286 employees and earns annual revenue of $33.2 million.
3. SessionCam
SessionCam helps companies to analyze customer insights quickly that can help them enhance customer experience. SessionCam has 96 employees and earns annual revenue of $13.9 million.
4. LogRocket
LogRocket keeps track of how their customers interact with the company’s platforms to provide solutions to companies on how to enhance customer experience. LogRocket has 206 employees and earns annual revenue of $17.8 million.
5. Hotjar
Hotjar attempts to make visitor behavior intelligence data easy to understand with their traditional web analytics software tools that bring in straightforward traffic data. Hotjar has 113 employees and earns annual revenue of $16.4 million.
6. Smartlook
Smartlook helps companies to analyze their customers’ user behavior in both the companies’ websites and mobile apps through innovative ways. Smartlook has 38 employees and earns annual revenue of $5.5 million.
7. Inspectlet
Inspectlet’s Google analytics software brings in straightforward data to their clients so they would know what their customers want. Inspectlet has around 25 employees and earns a revenue of around $5 million.
8. Crazy Egg
Crazy Egg helps companies keep up to date with their website optimization software that can make their website better and up-to-date with current trends. Crazy Egg has 260 employees and earns annual revenue of $4.9 million.
9. Capturly
Capturly’s online analytics software helps businesses understand their customers’ experience with various features including session replays. Capturly has 7 employees and earns annual revenue of $1 million.
10. Mouseflow
Mouseflow helps identify the weak spots in the companies’ customer engagement and provides solutions to them on how to improve that for a better customer experience. Mouseflow has 21 employees and earns annual revenue of $3 million.
FAQs
Is session replay software a standalone product or is it a feature of another software?
It’s common to see session replay software as a standalone product, though it’s also included as a feature of other software such as user research software and data analytics software. Companies may prefer to use a session replay software for its specialized solutions, while other companies may prefer to use the software as a feature on other software for cost-effective reasons.
Can session replay software work on mobile phones too?
While session replay software focuses more on web visitors engaging with the website on desktop, the software can track how mobile users interact with their websites on smartphones through mobile app analytics software where session replay software is a common feature in this mobile software.
How much does session replay software cost?
Session replay software usually ranges from free to $80.99 per month, with custom pricing avaialble for some software. Pricing for session replay software varies depending on the features avaialble and the intended target audience. Small companies may benefit more from a low-cost session replay software, while large companies may benefit more from a high-cost software.
With session replay software, companies can know their customers better and how they interact and engage with their brand so they can enchance their customer experience that meets their demands.
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