Diminish the possibility of complications within your workforce and decrease customer churn rate with the same digital solution. That said, secure robust shared inbox software today and never worry again about who is working on a task and who will do this or that. Read on and choose one of the best performing digital solutions features in this article.
16+ Shared Inbox Software
6. Help Scout
10. Loop Email
15. ProProfs Help Desk
What Is Shared Inbox Software?
Shared inbox software is a digital solution that allows teams and departments to share one platform for receiving and sending essential emails and messages to co-employees and customers. This software streamlines both employee communication and collaboration. It integrates varying processes and controls in one interface, allowing end-users to control crucial activities under one roof. With this, your team can have a shared view of customer emails without having to share passwords.
Also, it allows you to assign specific team members to avoid duplication and conflicts and gather data analytics for tracking employee performance. Shared calendar and scheduling functionalities are also accessible in shared inbox solutions.
This technology provides workflow automation capabilities helping you streamline repetitive activities for your customer support operations without having to do it manually. Also, it allows you to cut email response time, heightening the overall customer experience. In addition, it lightens workload and reduces needed resources for complex email management and organization tasks.
There are plenty of shared inbox solutions in the software market, which can make your selection process overwhelming. Each of them presents impressive inclusive functionalities and unique services. That said, they can help you differently, so you should filter your options with a careful approach. To single out which one aligns with your needs and goals, you need to study essential factors. Look into elements such as the size of your team, your preferred digital devices, and their price range. Also, aside from that, you should take these essential features into account:
- Email management functionalities
- Analytics platform and activity dashboard
- Workflow management tools
- Task management features
- Collaboration software functionalities
- Live chat capabilities
- Shared calendar tool
- Notification and reminder system
- Collision detection
Top 10 Shared Inbox Software
With this digital solution, you can streamline file sharing and knowledge management. Its developer, Freshworks, has 249 million dollars in revenue and has 4,141 employees working for them.
With this communication hub, you can access workflow configuration and queue management functionalities. They have 244 employees and have a revenue of 31.2 million dollars in revenue.
You can streamline automated routing and queue management with this customer service solution. They have employed 140 people and have generated a revenue of 29 million dollars.
This help desk solution has functionalities for ticket management and response management. They have a generated revenue of 16 million dollars and have 110 people on their team.
This software allows its users to access issue auditing performance metrics tracking capabilities. They have 9 million dollars in revenue and have 70 employees in their team.
Drag is a team email management software with tools for calendar management and notes management. They have 33 employees and have a generated revenue of 6 million dollars.
Functionalities for email distribution and customer communications management are accessible in this software. They have a generated revenue of 5.5 million dollars and have 22 employees.
When you use this software, you can utilize project planning and KPI monitoring features. They have 26 people working for them and have a revenue of 3.8 million dollars.
9. Loop Email
Group management and workflow management tools are examples of features in this software. They have 20 people working for them and have 2.9 million dollars in revenue.
Helpwise provides its users with email tracking and canned responses functionalities. They have 97.2 thousand dollars in generated revenue and have nine employees in their team.
What are the differences between a shared inbox and a distribution list?
A shared inbox and distribution list appear to have overlapping features, and most people have difficulty telling them apart. Although, they have glaring differences that separate them. For shared inboxes, users have a shared view of the received emails in the inbox. When the user decides to delete an email, everyone can not view that said email anymore. In contrast, with distribution lists, everyone gets a similar copy of the email sent to their inboxes individually. That said, it does not affect others when someone decides to delete their copy.
Why is a shared inbox essential for businesses?
With shared inboxes, you can diminish the number of unanswered emails. It ensures that everyone can access needed customer data and track history for better support and helpdesk services. Also, utilizing a shared inbox allows the team members to keep tabs and get notifications of changes, enhancing scalability and improving employee productivity.
What are essential tips for shared inbox management?
One of the essential tips that managers of shared inboxes should keep in mind is to sort your mailboxes. Doing so will help people search and find emails efficiently. Also, you can leverage automated routing functionalities to ensure that you can automatically assign emails to the most suited employees for better assignment management.
Monitor your employees seamlessly and gain a sharp edge against your competitors with minimal effort with this digital solution, and by that, it means you can achieve those with just a few clicks and swipes and drag and drop. Foster transparency within your team and improve workforce accountability to optimize results with the best shared inbox software for you.
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