Nowadays, people shop online because of the pandemic and convenience. Since customers can get excited with their parcel, they tend to track their orders via the internet. Since we live in a technological age, parcel tracking software is available to the market that helps businesses provide customers with satisfaction and respond to their inquiries quickly and conveniently.
14+ Shipment Tracking Software
6. Kuebix TMS
What is Shipment Tracking Software?
Shipment tracking software is a technology developed by professionals to help your business provide shipment information to your customers. Customers can be impatient from time to time, leading them to ask almost every day about their parcels. Delayed delivery is common, as not all the time delivery process can run smoothly. Numerous contingencies can occur during the shipping process, whether on the road, at sea, or, even worse, in the air. Responding to customer inquiries can be a lot of work that necessitates numerous customer service representatives, which can be expensive. Therefore professionals developed shipment tracking software to answer shipping inquiries quickly and conveniently.
Including shipment tracking software in your eCommerce order management proved numerous benefits and advantages. Time is gold, especially in business, and answering and attending to your customers can take too much of your time, leading you to lose time for the production management and be at a loss on what to prioritize. With shipment tracking software on hand, you can lessen these challenges and even improve customer engagement.
Features, functionalities, price ranges can vary in every shipment tracking software platform. Some platforms may offer free features and functionalities, a trial for a certain period, or none at all. However, these features and functionalities are all undeniably helpful for your business. Thus, to ensure you choose the right and most compatible software for your company, it is always better to research and test its capabilities and experience if it is user-friendly. The following are examples of features that most users find valuable:
- Ground Shipping
- Import/Export Management
- Ocean Shipping
- Parcel Shipping
- Order Tracking
- Returns Management
- Shipment Price Calculation
- Shipment Tracking
- Shipping Management
- Client Portal
- Customer Management
Top 10 Shipment Tracking Software
ShipRocket, established by Big Foot Retail Solutions, can assist you in lowering costs and communicating with your carriers. It enables fulfillment through inventory management, multichannel management, and other features. The company has an annual revenue of $83.3 million and a workforce of 273 people.
Sendcloud is a shipping software with features, such as delivery tracking, customer management, package tracking, parcel shipping, and many more. Sendcloud has annual revenue of $80.8 million and 265 employees.
3. Kuebix TMS
Kuebix TMS, established by Kuebix, is a transportation management system that includes Freight intelligence, providing features such as billing & invoicing, customer portal, customer relationship management (CRM), and more. With annual revenue of $44.8 million and 147 employees.
Deliveries developed by Envoy is a digital solution for managing packages and deliveries, providing features including recoding deliveries, alert/notification, data analytics, and many more. With annual revenue of $24.7 million and 229 employees.
Freightview with features including bills of lading, freight shipping, order management, delivery estimate, and many more is here to make your business delivery process simpler. With annual revenue of $11.8 million and 36 employees.
Orderhive is online retailer order, shipping, and inventory management software, providing features including 3PL management, forecasting, inventory optimization, backorder management, and more. Orderhive Inc. has annual revenue of $7.7 million and 53 employees.
CargoWise, developed by WiseTech Global, is a powerful shipment tracking software for freight operation and eCommerce that enables user-friendly features; features include air shipping, accounting, container shipping, freight shipping, and more. With annual revenue of $5.8 million and 19 employees.
The leading cloud-based shipping software that simplifies logistics, providing features including auditing & claim filing services, cost recovery, carrier invoice auditing, and more. FReightpop has annual revenue of $4.3 million and 14 employees.
Shippy Pro, created by Italian Valley, is software that assists eCommerce businesses in efficiently delivering and responding to customer inquiries. They provide order fulfillment, shipment tracking, returns management, shipping services integration, and many more. Italian Valley has annual revenue of $2.5 million and 17 employees.
ShipERP, developed by ERP Integrated Solutions, aims to transform their order-to-cash process via shipment optimization. They provide features including ocean shipping, shipment price calculation, freight shipping, and more. With annual revenue of more than a million dollars a year and more than ten employees.
What exactly is a shipment tracking system?
A shipment tracking system is a process where you provide critical information about the shipping process of your customer; it demonstrates the stages of the shipment, such as giving the information of what location is the parcel currently on. With this method, you can offer inquiry satisfaction to your customers, leading to good customer reviews.
How do I track a shipment?
Various eCommerce businesses offer shipment tracking software with a customer or client portal that allows customers to check the status of their parcel, including where it is now and when it is expected to arrive. Customers can rest easy knowing that their package is on its way, thanks to shipment tracking.
Is it possible to track a package shipped from another country?
Nowadays, due to the modern era, technology offers numerous convenient methods that are helpful to firms at improving their customer service, such as shipment tracking. Depending on the platform, shipment tracking provides shipping software that allows tracking internationally, which is very convenient. Such methods enable businesses to reduce the workload of customer service workers.
When growing an eCommerce business, since you are operating a business that needs delivery, it is crucial to provide tracking tools to your customers to let them know about their parcel. Customers are impatient when it comes to online shopping. So it is beneficial for your company to acquire shipment tracking software to satisfy your customers by informing them of the expected delivery date. Select yours wisely and improve your customer service.
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