Use innovative solutions to digitize your marketing efforts in developing and implementing your telecalling strategy to overcome challenges and eliminate bottlenecks in your processes. Manage your contact list and efficiently follow up on leads using robust telecalling & telemarketing software and enhance offered call quality by leaps and bounds. Find the software technology for you in this article.
22+ Best Telecalling & Telemarketing Software
1. Servetel
2. MyOperator
3. Knowlarity
4. CallHippo
5. Bitrix24
6. OzoneTel
7. EVS7
8. Vocalcom
9. PhoneBurner
10. Tentacle
11. FIVE CRM
12. CallTools
13. KOOKOO CloudAgent
14. IpSCAPE
15. CallFire
16. LeadDesk
17. Aavaz
18. Convoso
19. HoduCC
20. Ozonetel CloudAgent
21. RingCentral
22. Adversus
23. Arth Bulk SMS Service
What Is Telecalling & Telemarketing Software?
Telecalling and telemarketing software is a digital solution for agents to streamline inbound and outbound telemarketing processes. This software provides end-users with extensive capabilities allowing for smoother communication with prospects and existing clients. It centralizes data and functionalities necessary for generating, customizing, and implementing your telemarketing campaigns in an integrated platform.
Also, using this software simplifies the complicated tasks of gathering marketing analytics for better insights into your operations. With this telemarketing solution, you can also efficiently monitor the performance of your agents. In addition, it has customer communications management tools that help businesses reach out to prospects on the channels they prefer.
Benefits
One benefit of this technology is its capability for workflow automation. Designing your workflows to go through repetitive tasks automatically can contribute to the productivity of your workforce. Additionally, getting this software solution to aid your company with your operations allows you to cut costs and improve the marketing experience.
Features
Deliberating your options in the software market by considering the essential factors and deciding which one to equip for your business can be a lot more overwhelming than it sounds. Your available choices may have overlapping functionalities, but it does not mean it functions the same way. Although belonging under the same software category, they can help you differently. That said, effectively single out which one aligns with your needs the most by looking into their pricing plans, interface design, service offerings and by considering the following essential features:
- Live chat capabilities
- Video conferencing tools
- Data analysis and reporting capabilities
- CRM software integration
- Campaign generation and management functionalities
- Call recorder tools
- Call transfer features
- Predictive dialing tools
- Artificial intelligence capabilities
- Inbound and outbound calling management tools
- Lead generation and management functionalities
- Voicemail tools
Top 10 Telecalling & Telemarketing Software
1. Knowlarity
With this call center software, you can use call tracking and call routing capabilities. They have a revenue of 203 million dollars and have 550 people working for them.
2. MyOperator
This telephony solution has contact management features and predictive dialer tools. They have 324 employees working for them and have 67 million dollars in revenue.
3. OzoneTel
OzoneTel is a digital solution with tools for blind transfer and omnichannel routing. They have employed 159 people and have 51.7 million dollars in generated revenue.
4. Vocalcom
Vocalcom is a customer support software that provides users with inside sales capabilities and a knowledge base management platform. They have 222 employees and have a generated revenue of 32.2 million dollars.
5. Five CRM
Account management and call scripting tools are features you can use in this CRM solution. They have employed 87 people and have generated a revenue of 16 million dollars.
6. PhoneBurner
Functionalities for computer telephony integration and lead capture features are accessible in this software. They have 43 people in their team and have 14 million dollars in generated revenue.
7. Bitrix24
With Bitrix24, you can simplify the complexities of call scripting and campaign management. They have 55 employees and have a generated revenue of 8 million dollars.
8. CallHippo
With this contact center system, you can streamline your quality management and callback scheduling processes. They have 19 people in their team and have 6.2 million dollars in revenue.
9. Servetel
This call center software has call monitoring and queue management tools. They have 6 million dollars in generated revenue and have 29 employees in their team.
10. EVS7
EVS7 is a call center platform with call logging and outbound call center functionalities. They have 4.2 million dollars in revenue and have employed 21 people.
FAQs
How does telemarketing work?
Telemarketing refers to the strategy businesses employ by reaching out to prospects and contacting customers through the telephone to market and sell their goods and services. It involves making calls to capture interest and influence the buying decision of clients to close sales. This marketing approach also usually includes the use of the internet or fax.
What are the differences between inbound and outbound call centers?
Inbound and outbound call centers are similar in that they both offer call services. Despite that, their difference lies in the type of services they provide. The former receives incoming calls to provide customer support, answer inquiries, and offer complaint management services. On the other hand, outbound call centers focus on making calls to secure sales, set appointments, and collect feedback.
What are essential tips for telecalling and telemarketing?
Leveraging data will always be a helpful practice to gather needed lead intelligence to equip marketing and sales teams to personalize the telemarketing experience. Another tip is to ensure you have prepared the right script and be ready to make appropriate changes to adapt to the shift in the interests and demands of your market.
Contact potential prospects and convert them into paying customers by ensuring to make the call in the perfect timing while delivering a compelling telemarketing script. Oversee your processes and implement your plan using the best telecalling & telemarketing software. Get yours as early as now and start developing and nurturing emotional relationships with your clients.
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