The call center industry has had leverage throughout the years. This industry has become part of this highly technological world offering services on customer service, sales, telemarketing and so much more. With this, call centers need significant telecom services to perform their day-to-day operations efficiently and effectively.

Read the full article to know more about software that can be used, its benefits, its features, the top 10 software available in the market, and the answers to the commonly asked questions.

23+ Telecom Services for Call Centers Software

1. Talkdesk

talkdesk

Details

Rating: 4.7/5

Price: Custom

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2. NICE CXone

nice cxone

Details

Rating: 4.8/5

Price: Custom

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3. Nextiva

nextiva

Details

Rating: 4.6/5

Price: $18.95/month

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4. UJET

ujet

Details

Rating: 4.9/5

Price: $20/month

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5. Genesys Cloud CX

genesys cloud cx

Details

Rating: 4.6/5

Price: $75/month

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6. RingCentral MVP

ringcentral mvp

Details

Rating:

Price: $19.99/month

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7. Five9

five9

Details

Rating: 5/5

Price: Custom

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8. Genesys PureConnect

genesys pureconnect

Details

Rating: 4.7/5

Price: $75/month

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9. Webex Contact Center

webex contact center

Details

Rating: 5/5

Price: Custom

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10. CallHippo

callhippo

Details

Rating: 4.8/5

Price: $15/month

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11. CloudTalk

cloudtalk

Details

Rating: 5/5

Price: $20/month

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12. 8×8 Contact Center

8x8 contact center

Details

Rating: 4.7/5

Price: Custom

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13. JustCall

justcall

Details

Rating: 5/5

Price: $20/month

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14. Spearline

spearline

Details

Rating: 4.5/5

Price: Custom

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15. VCC Live

vcc live

Details

Rating: 4.7/5

Price: $51.99/month

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16. Tenfold

tenfold

Details

Rating: 5/5

Price: Custom

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17. Ozonetel CloudAgent

ozonetel cloudagent

Details

Rating: 5/5

Price: Custom

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18. CloudCall

cloudcall

Details

Rating: 5/5

Price: $17/month

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19. AT&T Contact Center

att contact center

Details

Rating: 4.6/5

Price: Custom

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20. Ameyo

ameyo

Details

Rating: 5/5

Price: Custom

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21. Squaretalk Platform

squaretalk platform

Details

Rating: 5/5

Price: Custom

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22. ChaseData CCaaS

chasedata ccaas

Details

Rating: 5/5

Price: $89/month

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23. Toky

toky

Details

Rating: 4.5/5

Price: $20/month

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24. Knowlarity IVR

knowlarity ivr

Details

Rating: 5/5

Price: FREE

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What are Telecom Services for Call Centers Software?

A significant part of a daily operation in a call center business is the use of telecom services. These services allow efficient operation and help ensure quality. Using this software simplifies and automates call center operations. This software maximizes the workforce and other resources. This software provides solutions on ensuring that the need of a call center business is met.

Benefits

A Telecom Services for Call Centers Software improves the quality of work in a call center environment. This software levels up customer service quality and will make sure that customers are given attention in real-time, data are stored efficiently and intelligent solutions are provided.

Features

There are various features present in this software that can maximize its performance. Among the common ones are the functionality that allows integration with sales software, cloud technology, intelligent response, and call management.

More benefits and features are present in every software platform below.

Top 10 Software

1. Talkdesk

Talkdesk offers a comprehensive library of products, solutions, and resources on customer service and communication. This contact center as a service platform is highly rated and can be customized to fit your budget.

2. NICE CXone

NICE CXone offers omnichannel routing, analytics, workforce optimization, and automation & AI. This software is a fully-integrated platform that offers you a range of services but only lets you pay for the services you enjoy.

3. Nextiva

Connect easily and be more personal with Nextiva. This software is the number 1 rated business phone software in 2021. Nextiva offers products like phone systems, contact centers, video meetings, and other forms of communication. They also have built-in business apps and tools like sales tools, service tools, automation, call pop, and analytics.

4. UJET

Gone are the days of boring interaction, now it has evolved to become easier and better through UJET. This highly rated platform is only 20 USD per month and offers comprehensive products and solutions, and helps you become your customer’s favorite brand.

5. Genesys Cloud CX

All in one cloud contact center solution— Genesys Cloud CX. This software offers a 94% average response rate and 20% in agent productivity. Genesys Cloud CX gives you a smarter and more personalized experience every step of the way.

6. RingCentral MVP

Cloud business communications like no other with RingCentral MVP. This software can be availed for 19.99 USD per month with the aim to do all your work in one complete place, reinvent how industries connect and connect across devices. RingCentral MVP is trusted by different teams around the world like Axa, Del Monte, SoFi, and LUSH.

7. Five9

Reimagine customer experience, achieve results with Five9! This software does cloud contact center software better than the other, hence its 5/5 user rating. Five9 offers products on core cloud, digital workforce, employee engagement, and customer engagement.

8. Genesys PureConnect

Genesys PureConnect is a 75 USD per month software that aims to provide an advanced customer experience application. This software offers an omnichannel contact center and communication solution. They offer industry-specific needs and by org type.

9. Webex Contact Center

A leading provider in cloud contact center software— Webex Contact Center. This software offers solutions for personal & small businesses and enterprises through their app, suite, customer experience, and management.

10. CallHippo

An easy-to-use, inexpensive, and highly rated virtual phone system? CallHippo is the way to be! This 15 USD per month, serves call services for businesses and enterprises. CallHippo is trusted by over 1000+ global brands like Honeywell, Amazon, Accenture, and Tech Mahindra.

FAQs

Who uses Telecom Services for Call Centers Software?

Telecom Services for Call Centers Software is used by telecommunication companies, call center businesses, telecom professionals, and BPO employees.

Is Telecom Services for Call Centers Software useful?

Telecom Services for Call Centers Software is definitely useful! This software is mainly created to assist call centers and optimize their daily operations.

Is Telecom Services for Call Centers Software for free?

Telecom Services for Call Centers Software is priced reasonably, some offer a free trial at a fixed time, while others have free use of their basic services until it last.

Make call center operations effective and efficient with the use of telecom services through this software. Be sure to check on the full list above to find out the best one for you now!

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