Whether you are shopping online or enjoying other kinds of online services, you may encounter a challenge in those experiences. What better way to clear them out than to send a text or message to those in charge? This is where Live Chat software comes in, where companies can not only gain feedback from their customers but also solve their issues immediately.


10+ Best Top Live Chat Software

1. Chative

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Rating: 4.9/5

Price: FREE

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2. Intercom

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Rating: 4.5/5

Price: FREE

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3. LiveChat

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Rating: 4.6/5

Price: $16/Month

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4. respond.io

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Rating: 4.8/5

Price: $29/Month

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5. SignalZen

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Rating: 5/5

Price: $25.00/Month

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6. Freshdesk Messaging

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Rating: 4/5

Price: FREE

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7. JivoChat

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Rating: 4.5/5

Price: FREE

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8. Smartsupp

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Rating: 4.7/5

Price: FREE

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9. Helpshift

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Rating: 4.7/5

Price: $150/month

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10. Intercom

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Rating: 4.6/5

Price: Custom

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11. Drift

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Rating: 4.5/5

Price: Custom

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What is a Live Chat Software?

Live Chat is an online customer service software that has features that include a help desk, online chat, and web analytics. Live Chat is a tool that enables customers to reach out to representatives of a company where they can give inquiries about anything from customer service issues, to tech support, and the like.

Benefits

The usage of Live Chat software allows businesses to provide customers with an online platform where they can have a conversation with their representatives. Businesses, especially those that use Social Media and marketing campaigns can take advantage of this software’s instant messaging feature to communicate to customers as well as cater to their needs which leads to an increase in sales.

Features

Live Chat software is a common thing present in a lot of websites that have large traffic of clients and visitors. There is almost always a chatbot or a chat plugin present. Keep in mind that Live Chat software can vary in its features depending on who produced and programmed the software. Keep these features in mind when looking for a Live Chat software:

Top 10 Live Chat Software

1. Sendinblue Conversations

With its integration features, it enables users to handle messages from the Instagram and Facebook business accounts, bringing every real-time customer communication under one roof.

2. Chatra

Chatra can integrate with a lot of websites and also sends targeted messages upon certain triggers by visitors.

3. LiveChat

Has a lot of features including a ticketing system, team management tools, notifications, chat routing, and a sales goal tracker.

4. Zendesk

Its features are geared towards bigger teams and it brings conversations from websites, email, messaging platforms, and social media into one agent workspace.

5. LiveAgent

Its website chat software offers appealing features such as video chat, customization options, and multilingual chat boxes.

6. Freshdesk

Freshdesk has features that include field workforce management tools as well as a support platform unifying chat, email, phone, social media, website, and WhatsApp.

7. Gorgias

Has a ticket help desk feature with live chat to provide support for an expected amount of time. It also has integrations on Shopify, Magento, and BigCommerce.

8. Tidio

Tidio is focused on sales and customer satisfaction. It is a suitable live chat software for small businesses.

9. Intercom

This software’s features make automating customer engagement in real-time very convenient.

10. Olark

Olark is designed to appeal to teams with features that provide team management tools like chat distribution to help manage the customer support load.

FAQs

What are Queue Times in Live Cat software?

Queue times are a feature in Live Chat that provides visitors an approximate wait time before starting a live chat with a customer representative.

What is the difference between a Live Chat and a Chat room?

Live chat refers to real-time messaging between a client and a customer representative, while chat rooms is an online space where various people can send messages to more than one person.

What is the purpose of chat rating in Live Chat software?

Chat Rating helps customers rate the quality of service that was provided in a Live Chat conversation, which allows companies to monitor how they can maintain a connection with them.

Live Chat software and other chat tools can lead to a lot of opportunities for businesses that use them. For one thing, Live Chat gives companies a way to boost customer loyalty since they are able to maintain a connection where customers can reach out to representatives for anything. Live Chat can also be a great tool to help expand market reach with how accessible they can be through it. This is why a lot of businesses nowadays have a live chat function present on their online platforms.


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