Call center organization has been one of the most important businesses in the professional industry. It allows companies to connect with customers and know more about them. Since you can have a lot of customers, it will be pretty challenging to manage. For this reason, you might need virtual call center software. 


10+ Best Virtual Call Center Software

1. Servetel

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Rating: 4/5

Price: Custom

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2. CallHippo

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Rating: 4.8/5

Price: $15/month

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3. Exotel

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Rating: 4.2/5

Price: $77.15/Month

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4. Zendesk

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Rating: 4.4/5

Price: $19/Month

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5. CloudTalk

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Rating: 4.4/5

Price: $25/Month

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6. AVOXI

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Rating: 4.8/5

Price: Custom

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7. Freshdesk Contact Center

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Rating: 4.1/5

Price: FREE

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8. MyOperator

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Rating: 4.5/5

Price: FREE

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9. Ameyo Contact Center Software

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Rating: 5/5

Price: Custom

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10. Ozonetel CloudAgent

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Rating: 4.6/5

Price: $25/Month

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11. Voiptime Cloud

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Rating: 5/5

Price: Custom

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What is Virtual Call Center Software?

Virtual call center software is a technology tool with multiple benefits and advantages, allowing you to perform various tasks within a single platform. As we all know, call center management is never easy, given that you can obtain massive data from your customers and business operation. Experts developed virtual call center software to assist you in managing your company and customers effectively and efficiently. It enables automation, voice recognition, machine learning, artificial intelligence, dashboard, etc. With this tool, you can improve operational efficiency and customer management.  

Benefits

Undeniably, virtual call center software delivers impressive benefits and advantages to your company. As you know, manual processes are not enough; it is time-consuming, are a lot of work, and can produce inaccurate data. On the other hand, virtual call center software breaks the limit of manual methods. It ensures accurate data analytics, transparent data management, and a comprehensive dashboard, which improves decision-making processes. 

Features

When choosing the best software for our company, it is essential to research the software’s capabilities to gain information on how it performs and operates. Several technology firms that developed virtual call center software offer similar and unique features that you might like or not. Features and functionalities are elements you need to prioritize in your research as they determine the software quality. Luckily, you can gain details from software reviews given by software users or try free trials and versions to test them firsthand. The following are features you might need:

Top 10 Virtual Call Center Software

1. Zendesk

Zendesk includes account management, availability management, asset tracking, workflow configuration, and more helpful features. Zendesk has annual revenue of $1.3 billion and 6678 employees.

2. Freshdesk Contact Center

Freshdesk Contact Center from Freshworks includes collaboration tools, queue management, knowledge base management, customer relationship management (CRM), and more advanced features. Freshworks has annual revenue of $338.5 million and 5,549 employees.

3. MyOperator

MyOperator includes call center management, call monitoring, contact management, telemarketing management, and more valuable features. MyOperator has annual revenue of $79 million and 243 employees.

4. Exotel

Exotel includes campaign management, workforce management, predictive dialer, queue management, call scripting, and more innovative features. Exotel has annual revenue of $65.2 million and 321 employees.

5. Ameyo Contact Center Software

Ameyo Contact Center Software includes appointment management, campaign management, email management, performance management, and more innovative features. Ameyo has annual revenue of $51.7 million and 571 employees.

6. Ozonetel CloudAgent

CloudAgent from Ozonetel includes call recording, call routing, contact management, voice recognition, and more contributive features. Ozonetel has annual revenue of $51.7 million and 159 employees.

7. CloudTalk

CloudTalk includes feedback management, KPI monitoring, sentiment analysis, process/workflow automation, customer experience management, and more contributive features. Cloudtalk has annual revenue of $25.1 million and 163 employees.

8. AVOXI

AVOXI includes on-demand recording, voice recognition, automatic call distribution, communication management, and more logical features. AVOXI has annual revenue of $23.8 million and 153 employees.

9. CallHippo

CallHippo includes callback scheduling, telemarketing marketing, quality management, voice customization, an inbound call center, and more valuable features. CallHippo has annual revenue of $6.2 million and 19 employees.

10. Servetel

Servetel includes campaign management, scheduled messaging, contact management, call recording, third-party integrations, and more advanced features. Servetel has annual revenue of $6 million and 29 employees.

FAQs

What is the role of a call center company?

Call center companies have a critical role in the professional industry. Businesses need call center organizations to provide more service to their customers. As we all know, customers can have complaints or inquiries about a specific product. This situation is where call center firms come in; they manage customer complaints and deliver value.

Why is customer service important?

Customers choose and stay according to their experience with your brand. Customer service is one of the most critical element businesses needs to deliver to their clients to offer value and importance. Customers want to be valued and heard, which are characteristics that enterprises must consider to achieve customer satisfaction.

Why do you need software?

The software acts as a valuable asset in multiple industries. As we all know, businesses are transforming to the modern ways of technology. It surpasses manual labor, which consumes too much time, money, and effort. The software enables automation, continuous processes, accurate statistical analysis, etc., improving decision-making processes and operational speed.

It is not news that manual processes have gaps hindering your company from reaching its potential. With virtual call center software, you can pave the road through development. This technological tool ensures conventional methods and reliable data resulting in you obtaining fluid and flawless operations and transactions. That way, you can guarantee top performance.


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