Take your communication strategy to new heights by incorporating digital transformation into your team collaboration and employee communication operations. Have the right tools in your digital toolkit and use them to accompany and aid you in the process to untangle the complexities and maximize results. Find your VoIP business phone software here as early as now.
10+ Best VoIP Business Phone Software
1. 3CX
2. AVOXI
3. Freshdesk Contact Center
4. Talkroute
5. Telnum
6. CallScaler
7. Sangoma
8. Nextiva
9. GoToconnect
10. Five9
11. VoIPstudio
What Is VoIP Business Phone Software?
VoIP (Voice over Internet Protocol) business phone software is a modern technology that allows businesses to manage calls using the internet. With this, you no longer need to rely on traditional landlines. It gives end-users the capabilities to contact clients and receive inbound calls, providing customer support using multiple digital devices and endpoints. Also, using this software solution gives end-users the capabilities to offer instant messaging and chat services across communication channels. In addition, it has functionalities for streamlining call monitoring and call routing tasks.
Benefits
This software provides you with rich data analytics you can study to gain insights and determine a pattern to measure operational performance and map issues in varying touchpoints. Also, it saves you the fees for international calls and helps you cut costs, ensuring that you can efficiently allocate your resources in achieving your objectives and goals.
Features
Browsing the software market to single out the one which is a perfect fit for the gaps in your current operations would not come as easy as you expect it. With the extensive list of available solutions in the software market having different services to offer you and with them bragging about being the best in the category, the process can be challenging. That said, learn more about the trends in this software category, look into their pricing plans, and consider the following features to filter your choices effectively:
- Audio and video conferencing capabilities
- Advanced call management functionalities
- Call monitoring tools
- Call recorder functionalities
- Live chat features
- Call analytics
- Automated call routing tools
- CRM software integration
- Call analytics functionalities
- Ticket management tools
- Help desk services
Top 10 VoIP Business Phone Software
1. GoToconnect
Functionalities for remote access and electronic signature are examples of what GoToconnect can offer you. GoTo has employed 3,974 people and has 1.262 billion dollars in generated revenue.
2. Five9
Event triggered actions and chatbot tools are features you can use in this VoIP system. They have generated a revenue of 563 million dollars and have employed 2,138 people.
3. Nextiva
Nextiva is a business phone systems software with telemarketing management and complaint management functionalities. They have a revenue of 369 million dollars and have 1,000 employees working for them.
4. Freshdesk Contact Center
With this contact center solution, you can streamline processes for overseeing call scripting and call transfer. They have 338 million dollars in generated revenue and have 4,600 employees.
5. Sangoma
Sangoma is a call center management software with call routing and call recording features. They have 124 million dollars in revenue and have 570 employees in their team.
6. 3CX
This cloud PBX software has digital tools for screen sharing and automatic call distribution. They have 163 people working for them and have 58.3 million dollars in generated revenue.
7. AVOXI
This IVR software has capabilities for call monitoring and conferencing. They have 153 people in their team and have 23.8 million dollars in revenue.
8. Talkroute
With this telephony software, you can utilize voicemail transcription and softphone software capabilities. They have three employees working for them and have 10.2 million dollars in revenue.
9. Telnum
With Telnum, you can simplify the complexities involved in outgoing call tracking and call logging. They have 31 people in their team and have 6 million dollars in revenue.
10. VoIP Studio
VoIP Studio is a digital solution that provides users with call reporting and business instant messaging tools. They have nine employees and have a revenue of 2.9 million dollars.
FAQs
How can a VoIP business phone benefit small businesses?
VoIP business phone systems help businesses provide call services and customer support at lower operational costs. It ensures customer satisfaction by allowing access across multiple communication platforms. This technology enhances practices in meeting customer needs that help small businesses remain competitive. With this, you can send information, answer inquiries, and help resolve issues through live chat, audio conferencing, video conferencing, and even through text messaging.
What is automatic call distribution software?
An automatic call distribution software is a telephony tool that allows companies and businesses to automate processes for receiving inbound calls and routing them to the available agents. For those callers with complex needs, you can use this modern solution to design and customize your call flows to ensure that the call goes to the appropriate department or the agent with the needed skill set.
What are tips to improve information exchange practices in business?
One tip you should incorporate in your call management operations is leveraging call analytics and visualizing data to see patterns and understand customer preferences to improve touchpoints. With this, you can establish a data-driven approach when making needed changes in your processes or choosing the VoIP solution to equip when going digital. Another tip is integrating with social networks to amplify customer outreach efforts and help desk activities.
Minimize the copper wires in your office and go online to provide your workforce with the power and confidence to close deals and offer services faster and better with the best VoIP business phone software at your digital toolkit. Get and send needed information and files with just a few clicks to accelerate transactions and heighten customer services.
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