Make it easier for your customers and prospects to reach out to you by utilizing what the internet can offer to improve customer communications management practices. Welcome the advancements and improvements that VoIP office phone software can bring you and your team as you get familiar with them in this article.
10+ Best VoIP Office Phone Software
2. Freshdesk Contact Center
9. VOIP Office
10. Spoke Phone
What Is VoIP Office Phone Software?
VoIP office phone software is a modern solution that allows businesses to make and receive calls by connecting their digital and mobile devices to the internet. With this software, you can amplify your communication strategy by allowing contact through varying messaging channels.
Although that is part of the functionality, it centralizes data analytics collected from multiple communication platforms into one network for a more unified experience when taking data-driven actions in call center management. Also, it has tools for streamlining processes of receiving, routing, transferring, tracking, monitoring, and managing calls.
With a VoIP solution to improve your office phone system, you can accelerate and enhance the information flow in your business by employing workflow automation. This VoIP software functions to maximize the results you can achieve and also plays its part in reducing your operational costs, making you get more while doing less.
When you go to the software market intending to look for the software solution most compatible with your organization, you will see an extensive list of software you can equip. Choosing one to invest your resources on and incorporate into your daily operations can be a little challenging. That said, ensure to pay attention to the essential aspects that will help you determine which one is most effective in meeting your needs. The list includes their pricing structure, interface design, service offerings, and the following software features:
- Automated call routing capabilities
- Call flow management tools
- File sharing functionalities
- Live chat features
- Video and audio conferencing capabilities
- SMS messaging tools
- Call analytics
- SMS messaging tools
- Call list management features
- CRM software integration
- Queue management tools
- Call monitoring functionalities
Top 10 VoIP Office Phone Software
This contact center software has voice recognition and team collaboration tools. They have 1 billion dollars in revenue and have 3,919 people working for them.
Nextiva is a cloud PBX software with fax management and mobile survey tools. They have 1,000 employees and have a generated revenue of 412.68 million dollars.
3. Freshdesk Contact Center
This telephony solution has functionalities for video conferencing and unified communications. They have a revenue of 338 million dollars and have employed 4,600 people.
With Ooma, you can simplify the complexities involved in contact management and voicemail transcription. They have 186 million dollars in revenue and have 848 employees working for them.
With this business phone systems software, you can utilize call recording and meeting management capabilities. They have 261 people in their team and have 40.7 million dollars in revenue.
With this softphone software, you can streamline processes for overseeing file transfer and survey management. They have 23.8 million dollars in revenue and have 153 employees in their team.
BroadConnect is a virtual phone system with call analytics and audio conferencing capabilities. They have employed 36 people and have a revenue of 9.4 million dollars.
8. Spoke Phone
Automatic call distribution and communications management tools are features you can use in this IVR software. They have generated a revenue of 4.1 million dollars and have employed 25 people.
Functionalities for call switching and advanced security settings are accessible in this digital solution. They have three people in their team and have 549 thousand dollars in revenue.
10. VOIP Office
VOIP Office is a digital solution with call routing tools and a system dashboard. They have a generated revenue of 248 thousand dollars and have eight employees.
What is a VoIP phone system?
A VoIP (Voice Over Internet Protocol) phone system works by converting the voice received into data packets, and it sends it to the internet through using the router. Then it converts it back to sound so the designated recipient can hear the voice. With this, businesses can provide an almost instant connection regardless of the location.
What is cloud PBX software?
Cloud PBX software is a solution that takes care of receiving calls and routing them automatically to appropriate agents and departments who have the skills and knowledge necessary for dealing with the callers’ needs and concerns. You can host them on the cloud, and they provide their call routing and transfer services over the internet.
What are the advantages VoIP office phones bring in business?
A VoIP office phone system supports the rework work environment in companies, meaning you can enjoy better internal communications practices and workforce collaboration with it. Also, it charges you less with international calls, and other solutions even offer you unlimited international calling services. This phone system accelerates transactions and improves the overall customer experience.
Equip your business with the tool that will allow you to make better connections in real-time with employees, business partners, and clients globally by downloading the best VoIP office phone software as early as now. Allow the information to flow in and out smoothly and break the chains of limitations of traditional phone systems today.
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