Picture this, you are offering a service or program that many of your clients need and are looking forward to avail of. The problem is, it’s not yet available but will be in the future. And, when the time comes that the offering is available, interested clients will have to wait long queues because they have no prior appointments. Do you think your clients (both existing and potential) will have a good impression of the quality of your customer service? Probably not. So, to prevent or address this situation, a waitlist does its thing to ensure interested clients will have a priority spot once admissions are open.
Managing waitlists include collecting customer information, tracking wait time, and keeping in touch with the clients. To help you manage these in a more seamless fashion, take advantage of waitlist software!
14+ Waitlist Software
1. Wait List Software
2. Pomelo Health
6. CAKE Guest Manager
What Is Waitlist Software
Waitlist software provides organizations with the tools needed to collect customer information, manage waiting lists, track waiting times, and update clients from time to time. This type of software is especially useful in managing reservations to a particular upcoming service, program, or activity.
Having a waitlist software in place offers many essential benefits; this includes physical distancing — which is essential in times of a community health emergency. Also, since waitlist software lets you automatically send SMS for client updates, you can build customer loyalty as it helps you give your customers a positive experience.
Just a disclaimer, features of waiting list software may vary from vendor to vendor. Nonetheless, common features will include:
– waitlist status tracking
– reporting and statistics
– waiting time tracking
– alerts or push notifications
– customer database collection, organization, and management
– public waitlist
Top 10 Waitlist Software
Waitwhile is a queue management system that is built to eliminate wait times. Trusted by over ten thousand businesses, Waitwhile generates $1M in revenue and has 8 employees.
DaycareWaitlist helps organize your waiting list. This software allows preschools, childcare centers, and at-home daycares to add, remove, and change waitlisted children using very simple actions.
Carbonara is a free waitlist and reservation system for restaurants, allowing seamless handling of both walk-in customers and guests who have reserved tables. Carbonara has 5 employees and makes $1M in revenue.
NextMe manages your waitlist better. Using this software, users can boost reviews, increase efficiency, and engage with waitlisted customers in real-time. NextMe has 5 employees and makes $985,000 in revenue.
Hostme is a front-of-house app that lets you fill more tables faster and manage tables, reservations, servers, and loyalty programs. Hostme has 6 employees and makes $1M in revenue.
6. Q Waits Business
Boolean Array brings you Q Waits Business — a simple virtual queuing solution that promotes social distancing and lets your customers check-in from anywhere. Boolean Array has 27 employees and makes $5M in revenue.
QueueTix is a queue management application with a booking system that lets you save time and money by efficiently managing waitlists, lines, and bookings. QueueTix has 8 employees and makes $1M in revenue.
8. GuestBridge Reserve
GuestBridge Reserve lets you create profitable relationships with your guests by tracking customer preferences and contact information. GuestBridge has 100 employees and makes $19M in revenue.
Kiddo Software provides childcare centers with a waitlist software that can handle more than 5 locations to allow parents to select multiple locations during sign-up.
Notice Enterprises offers a simple and flexible appointment scheduling software for remote or in-person services, such as consultation, sales, and walk-in services, among others. Notice Enterprises generates $981,000 in revenue and has 5 employees.
What Does It Mean When a Program or Service Is Waitlisted?
A waitlist refers to a holding list for interested applicants (or clients) when a program reaches full capacity or when a service is not yet available.
Is It a Bad Thing When You Are Waitlisted?
Getting waitlisted, for example, in college admission, is not a bad thing. This means your application was good enough for you to not get rejected.
In What Situations Does Waiting List Apply?
You can be waitlisted if you are interested in availing of particular child care or daycare program, making a restaurant reservation (let’s say, weeks prior), and many other situations that require prior processes.
Don’t let your clients get stuck in long queues once a program is available. Include them on your waitlist. Do you find it hard to collect customer information and provide updates? Waitlist software is the solution you need.
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