Companies must find ways to better serve their customers especially in times when angry customers could easily incite anger from employees. With the speech analytics software, companies can analyze recorded phone calls which they can use to train their employees to deal with aggerated customers. Here is the best speech analytics software available right now.


11+ Speech Analytics Software

1. Verint

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Rating: 5/5

Price: Custom

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2. TTEC

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Rating: 4/5

Price: Custom

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3. Clarabridge

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Rating: 4.7/5

Price: Custom

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4. Aspect WFO Suite

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Rating: 4.2/5

Price: Custom

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5. 360Quadrants

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Rating: 3.6/5

Price: Custom

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6. Genesys

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Rating: 4.3/5

Price: $75/Month

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7. NICE CXone

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Rating: 4.5/5

Price: $100/Month

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8. EvaluAgent

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Rating: 4.8/5

Price: $15/Month

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9. Snowfly

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Rating: 4.1/5

Price: Custom

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10. VoiceBase

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Rating: 5/5

Price: $250/Month

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11. CallTrackingMetrics

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Rating: 4.6/5

Price: $39/Month

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12. CallFinder

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Rating: 5/5

Price: $999/Month

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What Is Speech Analytics Software?

Speech analytics software is an analysis software where companies analyze recorded calls and detect any emotional and sentimental cues. This voice analytics software is used by companies to improve the way they respond to customers’ concerns and complaints.

Benefits

Speech analytics software uses machine learning software tools to analyze their customers’ emotions and sentimental cues from recorded phone calls. Through the talkdesk speech analytics software, businesses can use the results generated by the software to improve the way they respond to customers’ feedback by analyzing their feelings and sentiments. The speech analytics tools are most useful in tackling angry customers that allow businesses to use phone calls from agitated customers to train employees to deal with angry phone calls. Through this, employees can still address the problems at hand while also not being caught off-guard by the customers’ negative feelings that could make the interaction unpleasant for both parties.

Features

Speech analytics software should provide call recording software tools to allow businesses to record phone calls in real-time. Customers are informed in advance that their calls with companies will be recorded for quality assurance purposes. The software should provide analyzing tools that allow businesses to analyze the emotions being felt in the recorded phone calls. The software should also generate insights on how their customers feel which will help employees respond and understand their customers. The software should also provide training software tools to train employees to deal with angry customers. The software should also archive recorded calls as part of assurance quality training purposes.

  • Call recording tools
  • Emotion analysis tools
  • Generate insights on customer emotions
  • Training tools
  • Archive recorded calls

Top 10 Speech Analytics Software

1. CallFinder

CallFinder has 26 employees and earns annual revenue of $3.8 million.

2. TTEC

TTEC has 61,000 employees and earned a revenue of $1.64 billion in 2019.

3. Verint

Verint has 4,814 employees and earns annual revenue of $698 million.

4. Clarabridge

Clarabridge has 457 employees and earns annual revenue of $66.3 million.

5. 360Quadrants

360Quadrants has 107 employees and earns annual revenue of $20 million.

6. CallTrackingMetrics

CallTrackingMetrics has 54 employees and earns annual revenue of $17.6 million.

7. VoiceBase

VoiceBase has 60 employees and earns annual revenue of $8.7 million.

8.EvaluAgent

EvaluAgent has 14 employees and earns annual revenue of $2 million.

9. Snowfly

Snowfly has 12 employees and earns annual revenue of $1.7 million.

10. Aspect WFO Suite

Aspect WFO Suite provides a contact center workforce optimization software that improves the way enterprises deal with their customers.

FAQ

What other software integrates well with speech analytics software?

Speech analytics software integrates well with contact center software integrates as the latter software tracks interactions between call center agents and customers as well as records phone calls between them. Speech analytics software extracts the recorded call data from contact center management software where the former software can analyze the emotional cues in the recorded phone calls.

Does speech analytics software use voice recognition software as a feature?

While both software share similarities in features, they are different when it comes to functionality. The voice recognition software uses artificial intelligence to recognize the voice and attempts to create a conversation with the user through artificial intelligence. Speech analytics software focuses more emphasis on emotion reading and performance insights.

How much does speech analytics software cost?

Pricing for speech analytics software can range from $15 per month to $999 per month or more, with some software providing custom pricing. Pricing for speech analytics software varies depending on the features available and the intended companies. Small companies may benefit from low-cost speech analytics software while large companies may benefit from high-cost software.

By being able to read how their customers feel through speech analytics software, companies can better serve their customers thanks to the software’s analytical tools that find the emotional and sentimental cues that are important as data to improve the interaction between the customer and company.


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