10+ Best Top Customer Success Software for Windows, Mac, Android 2022

Having satisfied customers isn’t something you do once and then forget about. Instead, it will undoubtedly cause you to reevaluate the foundations of your business and the ways in which each division operates and communicates with consumers and clients. Therefore, we’ve combined our years of experience working on the front lines of customer satisfaction and directly with a wide range of SaaS firms to compile this helpful advice.

10+ Best Top Customer Success Software

1. RingCentral Engage Voice

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Rating: 5/5

Price: $119/Month

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2. Hubspot CRM

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Rating: 4.4/5

Price: FREE

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3. ClientSuccess

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Rating: 4.6/5

Price: Custom

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4. Totango

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Rating: 5/5

Price: FREE

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5. Gainsight

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Rating: 4.4/5

Price: Custom

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6. CustomerGauge

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Rating: 5/5

Price: Custom

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7. Custify

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Rating: 5/5

Price: $199/month

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8. Trail Pharma CRM

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Rating: 5/5

Price: Custom

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9. UserIQ

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Rating: 5/5

Price: Custom

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10. Strikedeck

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Rating: 4.9/5

Price: FREE

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11. Salesforce

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Rating: 4.5/5

Price: $75/Month

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What is Customer Success Software?

Using customer success software, businesses can guarantee that their customers will get the desired result by using the product and interacting with the company. By generating a “health score” for each customer based on their historical actions, this software can accurately predict whether or not they will remain satisfied as a client and thus help businesses systematically expand their customer base, identify potential problems, and boost their retention rates. Revenue growth, increased customer advocacy, and a healthy bottom line are all outcomes that can only be achieved by dedicated customer success activities. Integrations with customer relationship management systems, help desk programs, and social media management systems are commonplace in customer success software.

Benefits

Given the special requirements of a customer success team to function effectively in different locations, there is an obvious need for a customer success-specific platform to aid in managing these processes and workflows. In addition to the aforementioned advantages, customer success software also has the following to offer:

• There is no time or place a restriction on accessing data.
• When there is a problem, it’s easy to pinpoint the source.
• Customers are also an easy place to see opportunities for growth.

Features

Products in this area include, but are not limited to, customer success management suites, which include the aforementioned capabilities and more. To help customer success managers create interactions from other systems, some provide them with data utilization and segmentation capabilities. These tools may be used for a variety of purposes, including improving customer satisfaction. However, they are used in a variety of contexts and customer experiences. Here are some characteristics to keep an eye out for a while shopping for useful software:

• Customer engagement
• Product analytics
• Customer health scorecards
• Emergency Notifications 

Top 10 Customer Success Software

1. Gainsight

Gainsight is one of the best customer success software solutions available today, and it’s designed specifically for businesses of all sizes, from mid-sized to large enterprises.

2. Custify

Custify is a customer success platform explicitly developed for enterprises that provide B2B SaaS.

3. ClientSuccess

Client onboarding, retention, and expansion are all easily monitored using ClientSuccess, a customer success software platform.

4. Planhat

Planhat is another customer success platform that unifies customer data, tracks and visualizes customer usage data in real time, sets goals and ideal outcomes, and enhances the customer experience with playbooks and collaboration.

5. Whatfix’

Whatfix is a Digital Adoption Platform that provides a number of features designed to facilitate a smooth onboarding process for your clientele.

6. HubSpot Service Hub

HubSpot’s platform for managing interactions with customers is called Service Hub. Using this system, you can make customer knowledge bases, automate your help desk processes, and construct conversational tools.

7. ChurnZero

The goal of the ChurnZero real-time SaaS platform is to assist customer success teams in gaining a deeper understanding of their clientele, thereby reducing customer churn.

8. Catalyst

Catalyst is a customer success platform that provides an in-depth analysis of your clientele by aggregating data from your various resources into segmented health profiles.

9. Strikedeck

Strikedeck is highly flexible software for customer success, with a number of cutting-edge features for boosting customer retention and minimizing customer defections.

10. Totango

Totango is an advanced platform designed specifically for SaaS businesses. One of the tools they provide is called Spark, and it keeps tabs on customers’ vitals in real-time.

FAQs

The concept of “customer success” is relatively new and represents a shift away from traditional “reactive” approaches to customer service. However, its efficacy necessitates widespread adoption. The development of strategic projects and the maintenance of happy customers are essential to the expansion of any business. Bring your teams together with the common goal of increasing your customers’ success, and you’ll find that your entire organization will start to move in the same direction.