The business world does not encourage stagnancy. That said, you should continue to strive to outgrow your current business standing and stand out amongst your competitors, and one way to do it is to gain insight. In businesses, the practice of mapping customer journeys is a rich data source that can help you gain an extensive understanding of how to improve customer experience. Map and curate visual customer journeys with ease with robust customer journey mapping software. Choose yours in this article.
19+ Customer Journey Mapping Software
1. WebEngage
2. Zoho
3. MoEngage
4. Totango
5. Act-On
6. UXPressia
7. FlowMapp
8. Autopilot
9. Adobe Experience Platform
10. Touchpoint Dashboard
11. Growth Channel
12. Smaply
13. Vizury Engage360
14. Appier AIQUA
15. Visual Paradigm Online
16. Cora Journey360
17. Pega Marketing
18. Acquia Marketing Cloud
19. Altcraft
20. CFN Insight
What Is Customer Journey Mapping Software?
Customer journey mapping software is a digital solution that helps marketers streamline the processes involved in tracking and generating customer journey maps. This software integrates tasks and data from personal websites, social networks, and marketing channels into a centralized platform. It provides intelligent tools that automatically gather essential data analytics and present the information by converting it into digestible visual reports. Also, it tracks and analyzes pain points and customer needs.
In addition, with this mapping solution, you can access diagramming tools and collaboration software functionalities for customizing and personalizing customer journey maps. Integration with relevant platforms and applications is also possible with this software.
Benefits
When you use this technology, you and your team can access and track data in real-time. Also, it has business process automation capabilities that allow you to eliminate the need to deal with repetitive processes manually. That said, with this in your digital toolkit, you can lessen the resources necessary for these complicated activities.
Features
There are plenty of customer journey mapping solutions in the software market. Although they have overlapping functionalities, they also have glaring differences that set them apart. That said, each of them can benefit your business in different ways. What you should go for is the one that is compatible with the size of your business, supports your preferred digital devices, and offers services that align with your needs. Filter your options carefully by undertaking careful deliberation. In addition, consider the following features in your selection process:
- Lead management tools
- Customizable customer journey templates
- Interactive elements
- User-friendly interface
- File sharing and team collaboration features
- Import and export options
- Drag-and-drop functionality
- Third-party applications integration
Top 10 Customer Journey Mapping Software
1. Adobe Experience Platform
Tools for content management and email marketing are examples of features you can access in this software. Adobe has 11.17 billion dollars in revenue and has 22,516 employees.
2. Zoho
This CRM solution has channel management and ROI tracking functionalities. They have a generated revenue of 1 billion dollars and have 7,500 employees in their team.
3. Act-on
With this software, you can access lead qualifications tools and marketing automation capabilities. They have 170 employees working for them and have 38 million dollars in revenue.
4. MoEngage
When you use this customer engagement solution, you can utilize tools for cohort analysis and drip campaigns. They have 375 employees and have 25 million dollars in revenue.
5. Totango
This customer success software has win and loss analysis and customer management functionalities. They have a revenue of 14.5 million dollars and have 100 people working for them.
6. Autopilot
Autopilot is a lead management software that has customer survey and list management functionalities. They have 14 million dollars in revenue and have 74 employees.
7. Growth Channel
Modeling & simulation tools and road mapping functionalities are available in this customer experience journey mapping software. They have 25 employees and have over 5 million dollars in revenue.
8. Smaply
In this journey mapping solution, you can use knowledge management and powerful reporting tools. They have over 1 million dollars in revenue and have ten people on their team.
9. FlowMapp
FlowMapp is a planning solution with tools for mapping user journeys and usability testing. They have six people in their team and have a generated revenue of 900 thousand dollars.
10. Touchpoint Dashboard
You can utilize collaboration tools and survey software functionalities in this customer journey management solution. They have employed three people and have generated a revenue of 400 thousand dollars.
FAQs
What are the steps to making a customer journey map?
To set your direction for the whole process, first, you need to undergo a goal setting process. The next phase is to generate a buyer persona and point out their goals. After, you should identify what motivates them during their customer journey and determine the pain points. Lastly, plan for the methods to incorporate for efficient resource management.
Why is customer journey mapping essential for businesses?
The practice of mapping customer journeys will help you determine issues and identify weaknesses that serve as an obstacle influencing customer satisfaction. You can use the information you gained in making appropriate adjustments to fill in gaps in the journey. That said, generating this visual diagram will help you produce a data-driven customer-focused action plan to amplify marketing efforts and improve customer retention.
What are the various phases in a customer journey?
The journey of customers when interacting with your products and services can vary from one to another. Although, most customers usually follow a pattern in their customer journey. The first phase of it being the awareness phase, followed by the cultivation stage. After it comes to the consideration, then the purchase, conversion, and retention.
In every customer journey, there is a starting point and an end destination. Furthermore, the interactions in between will give you insight into the whole customer experience. Ensure to take every essential detail into account and discover what makes your market tick and what discourages them. Do all of that and more with the best customer journey mapping software for you.
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