Perform your administrative task with ease and ensure your employees’ performance stays up to par with your standards to engage customers continuously by digitizing your operations with the right digital tool in hand. Get yourself familiar with robust call center software as you delve into the top performers in this list.


8+ Call Center Software

1. Nextiva

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Rating: 5/5

Price: $18.95/month

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2. RingCentral Contact Center

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Rating: 4.6/5

Price: $19.99

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3. Cloudtalk

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Rating: 5/5

Price: $20/month

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4. Freshcaller

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Rating: 5/5

Price: FREE

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5. 8×8 Contact Center

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Rating:

Price: $15/month

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6. Five9

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Rating: 5/5

Price: Custom

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7. CrazyCall

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Rating: 5/5

Price: $20/month

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8. Zendesk Talk

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Rating: 5/5

Price: FREE

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9. Talkdesk

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Rating: 4.7/5

Price: $65/month

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What Is Call Center Software?

Call center software is a digital solution designed for helping customer service, sales, and telemarketing representatives and call center businesses to manage inbound and outbound calls. It integrates capabilities for recording calls, monitoring them, managing queues, and other functionalities necessary in a centralized platform. With this software solution, you can track data analytics and performance metrics to measure the performance of your agents.

Also, this software unifies customer communications management tools, making the connection and interaction with customers seamless. In addition, it offers CRM software functionalities that route and store customer information for better insights into the effectiveness of your customer service processes. 

Benefits

With this technology, you can implement workflow automation to lighten the workload for you and your team while achieving more results. Also, employing innovative solutions using this software helps you cut costs and enhances your efficiency and accuracy, helping you overcome common challenges and getting you closer to your strategic goals. 

Features

Your choice of call center software can impact your daily operations and business functions depending on how they align with your needs and how much you can use it to your advantage. That said, when undertaking your decision-making process, ensure to consider the essential aspects and carefully gauge how each of the options presented in the software market can help you achieve the outcomes you want. Their pricing structure, interface designs, service offerings, and compatible digital devices are some of the components you should check. The following are essential features that your ideal call center solution should have:

  • Video conferencing tools
  • Contact management features
  • Call routing tools
  • Queue management functionalities
  • Call analytics and reporting tools
  • Call recorder features
  • Call transfer capabilities
  • Interactive voice response
  • Internal communication platform

Top 10 Call Center Software

1. Zendesk Talk

Zendesk Talk is a help desk software that provides users with customer complaint tracking and inbound call center capabilities. They have 1 billion dollars in revenue and have 4,130 people working for them.

2. RingCentral Contact Center

This call center software has an autodialer and automatic call distribution capabilities. They have 3,141 people in their team and have a revenue of 1 billion dollars. 

3. 8×8 Contact Center

With this contact center software, you can simplify the complexities involved in quality management and computer telephony integration. They have a revenue of 532 million dollars and have 1,696 employees working for them.

4. Five9

Five9 is an IVR software with functionalities for lead distribution and knowledge management. They have 434 million dollars in revenue and have 1,549 employees.

5. Nextiva

This business phone system software has complaint monitoring and voicemail transcription tools. They have 369 million dollars in generated revenue and have more than 1,000 employees.

6. Freshcaller

With Freshcaller, you can use real-time phone provisioning and automatic call recording capabilities. Its developer, Freshworks, has 4,141 employees in its team and has 249 million dollars in generated revenue.

7. Talkdesk

Call scripting functionalities and predictive dialer tools are accessible in this telephony software. They have 1,714 employees and have 162.5 million dollars in generated revenue.

8. AVOXI

Callback scheduling and computer telephony integration capabilities are features you can use in this softphone software. They have generated a revenue of 21.6 million dollars and have employed 149 people.

9. CrazyCall

CrazyCall is a call center software with call matching and team management tools. They have employed 50 people and have generated a revenue of 5 million dollars. 

10. Cloudtalk

With this contact center solution, you can streamline telemarketing management and call center management. They have 3.6 million dollars in revenue and have 56 people working for them.

FAQs

What is the role of CRM software in call center business?

CRM software is a tool used by businesses to improve the customer experience. It gives agents a more unified experience and an integrated view of necessary data. Using this will ensure that agents have the knowledge and information to support or sell products effectively. Also, it stores historical data and analyzes them to give a more personalized customer experience.

How is a contact center different from a call center company?

Contact centers are a more encompassing and modern approach to call centers. The reason for this is while the latter focuses on giving and receiving voice calls to offer customer services and market their products, contact centers utilize multiple channels to communicate with customers and allow information to flow across channels more smoothly.

What are call center management tips?

One key to managing your call center agents is to secure an end-to-end workforce management solution. Doing so will help you with recruiting, scheduling, and monitoring them. Also, have a team collaboration and communication platform for exchanging information and files in real-time for better coordination and for establishing harmony within the workforce to make your daily operations more productive and effective.

Stand out in every aspect of your call center business and optimize results in multiple business angles to stay competitive in the industry by playing your cards right and securing opportunities using the best call center software. Take the first step and choose your software as early as now. Ensure that every click takes you one step closer to your goal.


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